Points not posting
Mar 30, 2017, 12:18 pm
#1
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Points not posting
The last three cars I've rented from Hertz have all posted with zero points. I've gone back and looked at the reservation, and I selected points as the award.
Has anyone else had this happening? I put the request in via the website for the points yesterday, and will report back if they respond. I also have a promotion for 550 points that I achieved and it hasn't posted yet either.
The ironic part of this is I was just telling a co-worker how impressed I was that Hertz points always post immediately and why couldn't other programs figure it out like hertz!
Has anyone else had this happening? I put the request in via the website for the points yesterday, and will report back if they respond. I also have a promotion for 550 points that I achieved and it hasn't posted yet either.
The ironic part of this is I was just telling a co-worker how impressed I was that Hertz points always post immediately and why couldn't other programs figure it out like hertz!
Mar 30, 2017, 12:37 pm
#3
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Mar 31, 2017, 9:02 am
#4
Join Date: Jan 2005
Location: Maine
Programs: UA Gold, Hyatt Glob, Marriott Plat, National EE, Hertz PC
Posts: 706
Having the same issues with my last two rentals (last week and this week), I did submit a request for the first one on Monday and have not had a response.
Apr 1, 2017, 4:34 pm
#6
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OK, glad I am not the only one having this issue. Hope it gets resolved soon!
Apr 3, 2017, 8:22 am
#7
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,198
Also affecting me. Some of the rentals were booked through a third party (but always had my account number in them). The last one was booked direct via Hertz though.
Apr 3, 2017, 10:53 am
#8
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All mine were booked direct.
Anyone know how long it typically takes to get points posted once you submit the request?
Anyone know how long it typically takes to get points posted once you submit the request?
Apr 3, 2017, 10:59 am
#9
Join Date: Jan 2006
Location: IAH, HOU
Programs: MileagePlus 1K, HHonors Diamond, Marriott Titanium/Lifetime Plat
Posts: 1,073
Apr 3, 2017, 11:03 am
#10
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Apr 3, 2017, 11:42 am
#11
Join Date: Apr 2017
Programs: Hertz 5-Star, American Airlines, Delta, Southwest, Hilton, Hotels.com, National
Posts: 1
You need to call Gold Rewards
The last three cars I've rented from Hertz have all posted with zero points. I've gone back and looked at the reservation, and I selected points as the award.
Has anyone else had this happening? I put the request in via the website for the points yesterday, and will report back if they respond. I also have a promotion for 550 points that I achieved and it hasn't posted yet either.
The ironic part of this is I was just telling a co-worker how impressed I was that Hertz points always post immediately and why couldn't other programs figure it out like hertz!
Has anyone else had this happening? I put the request in via the website for the points yesterday, and will report back if they respond. I also have a promotion for 550 points that I achieved and it hasn't posted yet either.
The ironic part of this is I was just telling a co-worker how impressed I was that Hertz points always post immediately and why couldn't other programs figure it out like hertz!
I've found that I don't receive the points on rentals where I choose the "pre-pay" option. I tested this theory last month and sure enough, every time I chose "Pay Later" I received my points automatically, vs. having to call in. Pretty annoying, but at least they took care of them. Good luck!
Last edited by AACSLP; Apr 3, 2017 at 11:44 am Reason: added time frame for points added to account
Apr 3, 2017, 12:15 pm
#12
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I created an account because I had to answer this one. I had the same thing happen on ~6 rentals in the past four months. You need to call the Gold Rewards number from the Hertz website and the customer service rep did credit me for all my missing points. Submitting a request through the "Missing Points" section on Hertz did nothing. You need to call them, but they did credit to my account instantly.
I've found that I don't receive the points on rentals where I choose the "pre-pay" option. I tested this theory last month and sure enough, every time I chose "Pay Later" I received my points automatically, vs. having to call in. Pretty annoying, but at least they took care of them. Good luck!
I've found that I don't receive the points on rentals where I choose the "pre-pay" option. I tested this theory last month and sure enough, every time I chose "Pay Later" I received my points automatically, vs. having to call in. Pretty annoying, but at least they took care of them. Good luck!
I'll call them in a bit.
Apr 3, 2017, 6:39 pm
#13
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Just hung up with a very abrupt, and bordering on rude agent.
She did credit my account, but had no idea why this happened and didn't give off the impression that she wanted to investigate it anytime soon.
I am grounded for at least a month, so went have a car rental for a while to see if this happens again.
She did credit my account, but had no idea why this happened and didn't give off the impression that she wanted to investigate it anytime soon.
I am grounded for at least a month, so went have a car rental for a while to see if this happens again.
Apr 3, 2017, 9:41 pm
#15
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https://www.hertz.com/rentacar/custo...on=globNav_8_1