Originally Posted by AutoSlash
(Post 27651499)
Yes, that is the rub. IIRC, there was no breakdown within the PC area. It would be ridiculous for someone to go have to hunt and peck somewhere to figure out which vehicle is in which class. That's why it seems unlikely that their Twitter rep was relaying the correct info.
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As a Five Star member booking an L class SUV I could obviously choose any car in the Gold/Five Star area.
Since there probably won't be anything comparable to an L class SUV where do I go next? Is an L SUV midsize or fullsize in Hertz opinion? Do i go to the midsize or fullsize row? In case there are no L SUVs in the midsize or fullsize row, where do I go? Do i really have to wander through the lot from the Gold/Five star area to the midsize/fullsize row and end up at the counter just because i'd like to get the car class i reserved? That seems like quite the hassle for someone who wants the car class he reserved, especially if you rent a higher class SUV and don't want to downgrade yourself. |
There is a "Reserved" section where your assigned car should be, you will get the space number in your Carfirmation email.
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Originally Posted by amaterasu
(Post 27652818)
As a Five Star member booking an L class SUV I could obviously choose any car in the Gold/Five Star area.
Since there probably won't be anything comparable to an L class SUV where do I go next? Is an L SUV midsize or fullsize in Hertz opinion? Do i go to the midsize or fullsize row? In case there are no L SUVs in the midsize or fullsize row, where do I go? Do i really have to wander through the lot from the Gold/Five star area to the midsize/fullsize row and end up at the counter just because i'd like to get the car class i reserved? That seems like quite the hassle for someone who wants the car class he reserved, especially if you rent a higher class SUV and don't want to downgrade yourself. This was in mid-Nov at FLL and the stuff in the UC section wasn't anything as nice as the Impala they assigned me (which should tell you something). When I returned the vehicle a few days later I asked the rep in the UC area about the lack of anything nice in the UC 5* section and they basically told me that the vehicles in 5* tended to be newer models with lower mileage, even if it wasn't apparent by browsing the selection there. That's what I was told FWIW. |
Heard back from Hertz senior management - as we suspected, Twitter team was wrong.
Here's how it works: Compact or subcompact (regardless of status): choose from the Compact area. Midsize to fullsize: *PCs can choose anything from the PC, 5*, Compact, or Midsize areas. Or pay for an upgrade from the Premium Upgrade or Ultimate Series areas. *5 Stars can choose anything from the 5*, Compact, or Midsize areas. Or pay for an upgrade from the Premium Upgrade or Ultimate Series areas. Above fullsize, or specialty (SUV, Minivan, etc.): car will be assigned and in a marked space. (Didn't ask whether you can choose something else from the PC area, but I presume you could, i.e. book an SUV, get assigned one, choose an Impala from the PC area instead). So, basically, almost exactly like National's Emerald Aisle/Executive Selection. |
Originally Posted by AutoSlash
(Post 27651516)
Not directly related to the topic at hand, but interesting nonetheless:
Ultimate Choice Rep (O'Hare) I especially liked this part: Don't apply unless you are well versed in sitting and standing! |
Originally Posted by cestmoi123
(Post 27653504)
Above fullsize, or specialty (SUV, Minivan, etc.): car will be assigned and in a marked space. (Didn't ask whether you can choose something else from the PC area, but I presume you could, i.e. book an SUV, get assigned one, choose an Impala from the PC area instead).
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Originally Posted by cestmoi123
(Post 27651376)
B hasn't qualified for an upgrade for a long time.
Maximum upgrade is to a Full-size car with a minimum reserved Compact vehicle. For Compact 4-Door rentals, maximum upgrade will be to a Full-Size 4-Door car. Guaranteed upgrade is to the next car class only. |
Originally Posted by Cymro
(Post 27653621)
The PC terms on hertz.co.uk still say this:
So apparently B would, but A wouldn't (which I didn't know). And of course B doesn't get you Gold Choice, but in theory, if I wanted to drive a Corolla I should book a B. |
The one thing I like about Ultimate Choice, they don't authorize your credit card ahead of time, as is done when assigning a car now (Carfirmation). Great if you forget to cancel a reservation...
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Does this mean that, if you book an F, they still put you in a Corolla?
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Originally Posted by Cymro
(Post 27688323)
Does this mean that, if you book an F, they still put you in a Corolla?
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Silvercar was $150 more for the week. Plus I had $200 in certificates from an incident at an HLE in Chicago where the Hertz garage attendant (an ex-con) told me to "get the hell out of the car" and went on a tirade against me because he thought I was ignoring him. I did record it (as did other customers) and I believe he was fired, but that sort of sums up my year with Hertz. Actually years. I'm tired of complaining because I have no doubts that they flag my account but this "Ultimate Choice" is probably it for me.
My last few years with Hertz? No upgrades, cars have more mileage, getting threatened to be charged with felony auto theft on Christmas Eve 2015 because PHX station didn't properly return vehicle in system and I had gone to Tobago and kept my phone off, being forced to pay an upgrade fee to get an SUV when I had reserved a full-size and all they had were intermediate at the MSN station, having a garage attendant go off on me because he apparently thought he was still in prison and I wasn't respecting him properly, to the point others were scared and started recording (all because I didn't hear him behind metell me where to park and I parked 15 feet away) and I actually could go on. I'm not a difficult customer/person at all. I've lodged zero complaints against Delta and Marriott in that same time frame and spent much more time on flights and hotels than cars. Hertz just can't do it right and calling old cars that are broken down and not properly showing the price of upgrades and calling this an "Ultimate Choice" is a joke. With my down time on vacation, I applied for Emerald Club. Let's see how that goes in 2017. I should have taken one of the E 63 sedans for (what I found out later) was the $25/day upgrade fee. I'm taking delivery of a fairly base model 2017 GLC 300 4Matic when I return and it would be nice to see what a really fancy Mercedes is like. OTOH, this Elantra will make me appreciate my new vehicle even more :) |
Originally Posted by bergamini
(Post 27691773)
With my down time on vacation, I applied for Emerald Club. Let's see how that goes in 2017.
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Originally Posted by bergamini
(Post 27693459)
Submitted my National status match request!
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