Jun 11, 2021, 10:20 am
Last edit by: FlyinHawaiian
Excerpt of email sent in early January 2021 from Hertz Gold Plus Rewards (HertzGoldOffers[at]emails.hertz.com)
Hi [Member],
As a President’s Circle ® member, rent assured knowing we’re committed to going the extra mile to provide you a safer, faster, easier experience.
Important Reminder & Announcement
To thank you for your loyalty, we are delaying loyalty point expirations. Your points are now good through Dec. 31 (or longer if you’ve completed a rental in the last six months) and won’t expire as long as you rent or redeem at least once every 18 months. We’ve also extended your elite status until Jan. 31, 2022.
As a President’s Circle ® member, rent assured knowing we’re committed to going the extra mile to provide you a safer, faster, easier experience.
Important Reminder & Announcement
To thank you for your loyalty, we are delaying loyalty point expirations. Your points are now good through Dec. 31 (or longer if you’ve completed a rental in the last six months) and won’t expire as long as you rent or redeem at least once every 18 months. We’ve also extended your elite status until Jan. 31, 2022.
Consolidated "Hertz Points Expiring/Expired" Thread
Feb 17, 2017, 5:01 am
#31
Join Date: Jan 2010
Location: EWR
Programs: Cattle Class
Posts: 556
Thank you for your response. This method (booking/cancelling award rental) is marked as YMMV so I might think that points are good for the next two years while Hertz's system might have a different opinion.
Feb 17, 2017, 6:17 am
#32
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
"Points do not expire as long as the member has any Hertz Gold Plus Rewards program activity in the prior 24 months. Activity means a Gold Plus Rewards Point was either earned or redeemed."
When you book a reward reservation that creates an immediate debit to your balance. Then, if cancelled, you get a credit. I wonder if that works?
Another option: call and plead your case. Maybe a Gold Plus rep can extend the deadline, or even give you a courtesy credit. All you need is one point, from the looks of the T&C.
When you book a reward reservation that creates an immediate debit to your balance. Then, if cancelled, you get a credit. I wonder if that works?
Another option: call and plead your case. Maybe a Gold Plus rep can extend the deadline, or even give you a courtesy credit. All you need is one point, from the looks of the T&C.
Points do not expire as long as the member has a Hertz Gold Plus Rewards program rental in the prior 24 months. Activity means a Gold Plus Rewards Point was either earned or redeemed.
Feb 17, 2017, 6:53 pm
#33
Join Date: Jan 2010
Location: EWR
Programs: Cattle Class
Posts: 556
What I hate abt hertz it does not show the expiration date as most of the other programs do.
Mar 1, 2017, 6:22 am
#34
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
from Q&A it states 'Points do not expire as long as you have a Hertz Gold Plus Rewards rental activity in the prior 24 months. Activity means a Gold Plus Rewards Point was either earned or redeemed on a rental.' so in my case I'm shooting for redeemed (ignoring the cancelled later part).
What I hate abt hertz it does not show the expiration date as most of the other programs do.
What I hate abt hertz it does not show the expiration date as most of the other programs do.
Mar 2, 2017, 9:30 am
#35
Join Date: Jan 2010
Location: EWR
Programs: Cattle Class
Posts: 556
Just now got a response from Hertz:
'The date of 2/16/2017 is where you redeemed 675 points for a reservation. However, you cancelled the reservation on 2/18/2017. This will not count as activity towards your account.
You must complete a rental, where either a Hertz points is either earned or redeemed.'
I read that actual rental will be required. Does anyone know a cheap way get a rental activity?
I was thinking what if I book rental using the points do not cancel and do not pick up a car, would that extend the expiration date of the points?
Last edited by Awtas; Mar 2, 2017 at 12:37 pm
Mar 2, 2017, 3:57 pm
#36
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Did not know that they always notify before points expire. Seeing the expiration date online would help in the scenarios where specific activity is subject to interpretation, e.g. booking a rental using points and then cancelling. This activity creates an entry in the statement that can be viewed as Rewards Rental Activity however when I asked Hertz what is my current point expiration date, expiration date that was provide remained unchanged as if Reward Rental Reservation booking never happened.
Just now got a response from Hertz:
'The date of 2/16/2017 is where you redeemed 675 points for a reservation. However, you cancelled the reservation on 2/18/2017. This will not count as activity towards your account.
You must complete a rental, where either a Hertz points is either earned or redeemed.'
I read that actual rental will be required. Does anyone know a cheap way get a rental activity?
I was thinking what if I book rental using the points do not cancel and do not pick up a car, would that extend the expiration date of the points?
Just now got a response from Hertz:
'The date of 2/16/2017 is where you redeemed 675 points for a reservation. However, you cancelled the reservation on 2/18/2017. This will not count as activity towards your account.
You must complete a rental, where either a Hertz points is either earned or redeemed.'
I read that actual rental will be required. Does anyone know a cheap way get a rental activity?
I was thinking what if I book rental using the points do not cancel and do not pick up a car, would that extend the expiration date of the points?
Mar 21, 2017, 4:00 pm
#37
Join Date: Jan 2010
Location: EWR
Programs: Cattle Class
Posts: 556
ok, so finally got to the point where expiration should be moved by 24 months.
Originally had a reservation (using points) for March 15th, however when I got to the location it was closed due to the snow. Big fail on location's side that noone contacted me via the email or the phone that location is closed. So I was at the point where I couldn't even cancel the reservation and expiration of the points was not extended. Talked to cust support, Gold support, and some other department. They were able to cancel my reservation and credit the points back, but noone could make an exception (I played by their rules however was not able to complete the reservation due to their (location closed) fault) and move the expiration date by 24 months.
So here's my experience:
1. You need to complete (no show reservation does not count) the reservation in order for the expiration date to be reset. Making and then cancelling the reservation does not count.
2. Hertz will not send a notification before the points expire. This was included in one of the email responses I received. This seems to contradict to what others are experiencing.
3. It seems that noone was willing or able to make an exception and 'overwrite' the expiration date.
4. Booking using the points, weekend days are 550 points vs weekdays 625 however some locations (mine as an example) have all weekends blacketout (that's the term Hertz was using) so weekday was a cheaper option for me.
Originally had a reservation (using points) for March 15th, however when I got to the location it was closed due to the snow. Big fail on location's side that noone contacted me via the email or the phone that location is closed. So I was at the point where I couldn't even cancel the reservation and expiration of the points was not extended. Talked to cust support, Gold support, and some other department. They were able to cancel my reservation and credit the points back, but noone could make an exception (I played by their rules however was not able to complete the reservation due to their (location closed) fault) and move the expiration date by 24 months.
So here's my experience:
1. You need to complete (no show reservation does not count) the reservation in order for the expiration date to be reset. Making and then cancelling the reservation does not count.
2. Hertz will not send a notification before the points expire. This was included in one of the email responses I received. This seems to contradict to what others are experiencing.
3. It seems that noone was willing or able to make an exception and 'overwrite' the expiration date.
4. Booking using the points, weekend days are 550 points vs weekdays 625 however some locations (mine as an example) have all weekends blacketout (that's the term Hertz was using) so weekday was a cheaper option for me.
Last edited by Awtas; Mar 22, 2017 at 7:13 pm
Mar 22, 2017, 1:39 pm
#38
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
ok, so finally got to the point where expiration should be moved by 24 months.
Originally had a reservation (using points) for March 15th, however when I got to the location it was closed due to the snow. Big fail on location's side that noone contacted me via the email or the phone that location is closed. So I was at the point where I couldn't even cancel the reservation and expiration of the points was not extended. Talked to cust support, Gold support, and some other department. They were able to cancel my reservation and credit the points back, but noone could make an exception (I played by their rules however was not able to complete the reservation due to their (location closed) fault) and move the expiration date by 24 months.
So here's my experience:
1. You need to complete the reservation in order for the expiration date to be reset. Making and then cancelling the reservation does not count.
2. Hertz will not send a notification before the points expire. This was included in one of the email responses I received. This seems to contradict to what others are experiencing.
3. It seems that noone was willing or able to make an exception and 'overwrite' the expiration date.
4. Booking using the points, weekend days are 550 points vs weekdays 625 however some locations (mine as an example) have all weekends blacketout (that's the term Hertz was using) so weekday was a cheaper option for me.
Originally had a reservation (using points) for March 15th, however when I got to the location it was closed due to the snow. Big fail on location's side that noone contacted me via the email or the phone that location is closed. So I was at the point where I couldn't even cancel the reservation and expiration of the points was not extended. Talked to cust support, Gold support, and some other department. They were able to cancel my reservation and credit the points back, but noone could make an exception (I played by their rules however was not able to complete the reservation due to their (location closed) fault) and move the expiration date by 24 months.
So here's my experience:
1. You need to complete the reservation in order for the expiration date to be reset. Making and then cancelling the reservation does not count.
2. Hertz will not send a notification before the points expire. This was included in one of the email responses I received. This seems to contradict to what others are experiencing.
3. It seems that noone was willing or able to make an exception and 'overwrite' the expiration date.
4. Booking using the points, weekend days are 550 points vs weekdays 625 however some locations (mine as an example) have all weekends blacketout (that's the term Hertz was using) so weekday was a cheaper option for me.
Apr 6, 2017, 9:15 am
#39
Join Date: Oct 2008
Posts: 516
Does anyone know how strict (in terms of timing) Hertz is in regards to the 2 year expiration?
My last rental was April 27th 2015 so that means the points will expire April 27th 2017.
But I am traveling to a wedding in the middle of May and will rent cars there.
Will my points still be around, or do I need to waste some points and rent a car to drive around the block.
Thank you
My last rental was April 27th 2015 so that means the points will expire April 27th 2017.
But I am traveling to a wedding in the middle of May and will rent cars there.
Will my points still be around, or do I need to waste some points and rent a car to drive around the block.
Thank you
Apr 24, 2017, 3:25 pm
#40
Join Date: Oct 2008
Posts: 516
I've called Hertz gold rewards twice and gotten two different answers.
Call 1 - Points are supposed to expire on April 28th, but if you have to rent in the middle of May its fine, it doesn't expire EXACTLY on the 2 year anniversary.
Call 2 - Points will expire automatically on that day, will not be able to use points for the May rental because the points will be expired
Call 1 - Points are supposed to expire on April 28th, but if you have to rent in the middle of May its fine, it doesn't expire EXACTLY on the 2 year anniversary.
Call 2 - Points will expire automatically on that day, will not be able to use points for the May rental because the points will be expired
May 3, 2017, 3:16 pm
#41
Join Date: Jul 2010
Posts: 75
My last completed rental was mid-Apr 2015.
I redeemed points made a reservation in Jan 2017. (No intervening activity since Apr 2015).
I fully intend to keep the reservation (so this is not a book-then-cancel scenario.) But that reservation starts in late June 2017, and ends in early July 2017.
So technically, I would have had >24 months between completed rentals. (Apr 15 to Jul 17). But I definitely had an activity (Jan 2017) within the 24-month range.
As of the time of writing (early May 2017), my points have not expired yet. And when the Jan redemption occurred, it modified the points balance. But I would hate to show up at the rental in June and discover they invalidated it...
So does any one have any clarity on whether the redemption activity (that is not subsequently cancelled) counts in the 24 months rule?
Jun 27, 2017, 6:41 pm
#43
Join Date: Sep 2002
Location: LAX
Programs: AA PLT / 2MM
Posts: 2,113
You need rental activity. Booking an award then cancel it later is the easiest way.@:-)
http://www.flyertalk.com/forum/hertz...xpiration.html
http://www.flyertalk.com/forum/hertz...ng-points.html
http://www.flyertalk.com/forum/hertz...xpiration.html
http://www.flyertalk.com/forum/hertz...ng-points.html
Jun 28, 2017, 5:15 am
#44
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I just make an award booking for like nearly a year later and then cancel it after I've made a regular paid/points-earning rental.
Aug 3, 2017, 7:06 pm
#45
Join Date: Dec 2005
Location: NY "expat" living in BOS
Programs: AA Gold, rif-raf on most others; MBTA "valued customer"
Posts: 374
Points expiry question
Hi,
Can anyone say with definitative certainty when points expire? Is it 24-months without any activity, or 24-months without rental activity? Does any type of earn reset the clock, or only earned points via renting? I've tried calling several times and have gotten a different answer from Hertz each time. Thanks in advance.
Can anyone say with definitative certainty when points expire? Is it 24-months without any activity, or 24-months without rental activity? Does any type of earn reset the clock, or only earned points via renting? I've tried calling several times and have gotten a different answer from Hertz each time. Thanks in advance.