No more self-service kiosks at Hertz?
Jun 12, 2012, 8:34 pm
#1
Original Poster
Join Date: Jan 2011
Location: Seattle
Programs: Costco Club
Posts: 1,155
No more self-service kiosks at Hertz?
Hey,
So it had been a while since I rented at Hertz from an airport big enough to merit having a kiosk.
Last time I was in Vegas a year or 2 ago, they had kiosks where you just go put in your card and all that and it gives you a spot # to go pick up your car.
Just the other day, I was in Vegas but the kiosks were much different and connected you with an agent via phone/video? Doesn't that defeat the purpose of the kiosk?
Are most locations going this way?
So it had been a while since I rented at Hertz from an airport big enough to merit having a kiosk.
Last time I was in Vegas a year or 2 ago, they had kiosks where you just go put in your card and all that and it gives you a spot # to go pick up your car.
Just the other day, I was in Vegas but the kiosks were much different and connected you with an agent via phone/video? Doesn't that defeat the purpose of the kiosk?
Are most locations going this way?
Jun 12, 2012, 8:44 pm
#2
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Yes, they announced in November it was the way of the future.
See Sunday's thread about them for the promo video and press release
http://www.flyertalk.com/forum/hertz...ience-fll.html
See Sunday's thread about them for the promo video and press release
http://www.flyertalk.com/forum/hertz...ience-fll.html
Jun 13, 2012, 1:48 am
#3
Join Date: Jan 2003
Posts: 563
Last time I was in Vegas a year or 2 ago, they had kiosks where you just go put in your card and all that and it gives you a spot # to go pick up your car.
Just the other day, I was in Vegas but the kiosks were much different and connected you with an agent via phone/video? Doesn't that defeat the purpose of the kiosk?
Just the other day, I was in Vegas but the kiosks were much different and connected you with an agent via phone/video? Doesn't that defeat the purpose of the kiosk?
I don't understand why you need a kiosk at all for that - my name is on the board (or I got an email with my spot), I go to my spot, key is in the car, paperwork is done at the exit gate. What do I need a kiosk for?
Jun 13, 2012, 7:46 am
#4
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Sometimes they have not yet processed your reservation and you need to deal with either an agent or a kiosk. You could just stand in front of the board and wait for your name to show up, but most people want to get in their car and go.