Cancellation as Platinum
 

I am a newly (matched) Platinum, and made a booking that I had to cancel.

Went online chose cancel and it did not refund "Non-Refundable Products & Fees". What is up with this? The terms of benefits do not say that they keep fees. One one booking it is the majority of the fare.

Terms state: No Change/Cancel Fee for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. Modifications must be made 7+ days prior to departure. Changes to your itinerary are subject to any difference in fare and options prices.

Do I need to chat with them to cancel and keep the entire amount?

Update: It appears to be the Carrier Interface Fee they will not put toward a future trip credit. This cannot be correct. When I go into chat three agents do not even acknowledge I have no change/cancel fees and want to charge the regular fees.

This dioesn't seem right to me. Personally, I am hoping for a class action lawsuit to get Frontier to actually honor their change/cancellation elite/"works" benefits in a normal, seamless manner.

I recently had to cancel a Frontier booking and received the entire amount back as a credit. (I am top status.)
Interestingly, my wife was on the same reservation and got all the same perks that I received when I made the reservation but did not get any refund.

I have had a couple of reservations that I cancelled where the website told me that some part of it (or all) was non-refundable. I suspect that these itineraries had a schedule change on them, because I had email notifications about such (which I ignored). Other itinearies that I canceled at the same time (and did not have a schedule change) did not have this issue.

I chatted an agent and they refunded to my credit card, per usual.

My conclusion is that there is something about a schedule change which confuses the issue and triggers the website to say it's not refundable. Annoying, but workable. (And to be fair, AA also has issues with awards that have had schedule changes -- I've had to get manual intervention to have some of those refunded. United schedule changes also would muck with the reservation back in the day. My point is, this isn't necessarily limited to Frontier, and in my experience, they do get it resolved eventually.)

So yeah I'm new to F9 and matched to PLAT.
I booked a ticket and thought about cancelling - distant future flight and it said cancelling would incur Zero dollar credit. 100% cancellation fee
There was no schedule change involved.

I'm trying to understand the specific benefit for elites: "No change/cancel fees* (+7 days from departure)"
- what does that exactly mean?
- why doesnt the website reflect this when I cancel - do I have to call in? (or chat)
- do they refund the whole thing or is the CIC non refundable?

If anyone could help me understand this a little better. I've read all I can and this thread kind of confuses me even more...

You can cancel the flight and get a full refund to your credit card (including all fees), or can apply what you paid to a new flight. If your new flight is cheaper you can get a refund of the remainder to credit card.

The website cancellation fees are buggy. If it tries to charge you, you can call in or chat to get a full refund. Be sure to ask for a refund to credit card because they will default it to a trip credit.

Just tried to cancel an award booking. Agent said that cancellation is free with my Elite Platinum. However, the $75 redeposit charge still stands.

I asked the agent then how does the no change/cancel fee benefit work for award bookings. They stated that it’s to get the taxes and fees back without incurring a cancellation charge.

Call them as this is not correct. Some agents will tell you there is a $75 fee to redeposit the miles but others will redeposit them with no issue. I have had to do this several times & each time they redeposited the miles with no charge once I got the right agent.

Agreed. Same experience here. Inconsistent info, but if you HUCA you are in the right.

So to confirm, Platinums can get a refund (not a credit) if they cancel a flight 7+ days before departure?

No you get a credit for a future flight. But online cancellation seems to be working now, so no need to contact them and argue about it.

I always contact chat to do this because the website is buggy and always shows 100% of the fare as cancellation fees on my end. If it's within 24 hours, you should get the money back to your credit card, else it's a voucher assuming your flight is 7+ days away.

Some other things to be aware of if you go the travel voucher route - I received a voucher for cancelling a 2-person itinerary. The email with the voucher said I could use it on multiple itineraries for either one of us until the full value was used. Thought I'd book some tickets while I was at the airport (paid $220 instead of $390) and the agent said the voucher we had was single use for itineraries that had both of us. I insisted she try the code anyway, and it worked across multiple itineraries that had both of us on it, but not on any single person itineraries.... kind of a situation where neither the email was entirely right nor the agent.

Seriously? So then what is the truth. Seems to be your experiment suggests that if it's a two person trip that's cancelled you have to be a two person trip for the future which seems super unfriendly.

If there is an email that said you could use it on multiple itineraries for either one of you until the full value was used - why isn't that the case?!?

And you received flight credit not a voucher right?!

And why are there conflicting posts in this thread alone saying that Plats can get a full cash refund vs flight credit for cancelling their flights.
What is the truth there or does it just vary by agent? This is so bizarre.

My questions:
- As a Frontier PLAT...
- Elective cancellation a flight >24hrs after booking...

1. Can you ask for a cash refund? Or do you just get flight credit? Does the outcome vary by agent?

2. What if there are two people in the reservation that you are cancelling and they only give you flight credit? There are some threads in here that says your new booking has to contain again the same two people, other threads that say they got an email that said either person can use it. What's the truth?

3. Regarding flight credit, is it one and done like a voucher or can you use it for multiple subsequent bookings until it goes to zero. Lots of conflicting posts in here too probably cause voucher and credit get mixed in to much.

Pardon this seemingly confused post but I can't seem to piece anything together when it comes to Frontier. I status matched into it so I dont have a lot of experience with this.

Yes, flight credit not a voucher. I think the truth is that if I had tried using the voucher for an online purchase for a single person itinerary, it would've worked (no data point on my side to support this). But rolling the die with the agent to score cheap tickets at the airport.

I'm pretty certain that Plats cannot get full cash refund post the 24h since purchasing ticket. Plats only get flight credit and that is only upto 7 days before the flight.

It used to be that you can cancel an award ticket and get your miles back for $75 fee, is that still true? I can't find anywhere on the website that says that other than "redeposit fees," but it doesn't specifically say $75. Can anyone point me to that?