Dear Frontier Airlines,

I have enjoyed flying your airline occasionally over the years. My most recent trip was in December; I had a pleasant flight from Chicago O'Hare to Las Vegas that departed at 12:42pm, with a late morning return flight three days later into Chicago Midway. The record locators were FH32TX and ZCJU7J.

You have even had nonstop flights sporadically from my home airport (ORD) to El Paso, which I enjoyed on July 18, 2019, record locator CCSB9K.

Based on my pleasant experiences, I purchased the GoWild! pass in November 2022. I was eagerly looking forward to even lower-cost flights for a year beginning May 2.

Then your airline seriously curtailed service out of O'Hare, leaving just a few daily flights to Atlanta and Orlando, cities I do not visit.

Midway is available to me, though it is much more distant from my home in Hoffman Estates. Unfortunately, the flights west are often late at night, particularly MDW-DEN. Tomorrow (May 12) it departs at 9:19pm and on Saturday, May 13 the MDW-DEN departure is even later at 10:24pm. Neither arrival allows me to change planes to other western destinations, necessitating an inconvenient and expensive hotel layover in Denver.

Based on the reduced service out of O'Hare that occurred since I bought my pass, and the current inability for me to conveniently reach El Paso to visit my family, I believe a refund of my GoWild pass is in order. Thank you.

We understand that the removal of the El Paso option from the available destinations for the GoWild Pass has rendered it unusable for your frequent flyer needs. We sincerely apologize for any inconvenience this may have caused. While our standard terms and conditions do not typically allow refunds for the GoWild Pass, we have made an exception in your case due to the circumstances surrounding the flight schedule and destination availability.