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Originally Posted by delpiero223
(Post 34655913)
I thought so too, but according to my last conversation with Frontier a few months ago, changes / cancellations have to be done at least 24h prior to departure. So if I cancel it online now, they might refuse it too.
While this restriction isn't mentioned in their cancellation policy, they referred to the Works Bundle description: It's only about 38 USD or so, so I'm going to risk it without cancelling in advance. Will let you know how it works out. Next time, I'm going to cancel it for a credit first (outside the >24h window) and ask them to refund it afterwards. Didn't know that credits are refundable until checking this thread One thing I learned from numerous bad experience as 100K elite is that don't count on Frontier at all, even their published information. Their staffs do not know what happened as well, their IT system is so buggy even the 'Senior customer representative' has no idea why my credit shell is stuck and could only suggest using VPNs...... Even worse, their response to the DOT inquiry is incompetent as usual. And that should be as serious as they could treat a problem. |
Originally Posted by Cameron B
(Post 33812231)
If you cancel the itinerary BEFORE you contact them for refund you won't need to go through all of that unnecessary typing.
Thank you! |
FYI - in a price drop situation with the WORKS, I went on online chat (had originally planned to call but it was before Mountain time phone queue opening and the voice message directed me to online chat), they were able to cancel/refund to CC straight away (while I waiting to click book having queued up the new reservation/lower price online). Painless, took <5 mins.
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Originally Posted by delpiero223
(Post 34655047)
I've sent a cancellation request 5 days ago for a flight departing tomorrow. To avoid being a no-show, I also tried sending them a twitter message and calling, but no luck.
Hope that the refund goes through without issues. Not my fault if they don't check their inbox. |
I cancelled a flight the day before (<24 hrs) (as 100k with the works automatically in there), and the email shows as follows. It appears I have a travel credit, but when applied to a new ticket, it says "
Error: Unable to retrieve your travel credit. Please enter a valid Email Address and Confirmation Code or FRONTIER Miles member number.' Total $-53.98 Payment Date 08-29-2022 Payment Type Credit Shell ***Approved*** PNRPNR This Travel Credit will expire on 11-26-2022 If you purchased the WORKS, your expiration would be 08-28-2023 CUSTOMER CREDIT: TRAVEL CREDIT Wasn't aware of the 24 hr from flight policy at the time, but the email shows they did issue a credit shell, so is the automatic email just wrong? |
Originally Posted by levilevi
(Post 34669235)
FYI - in a price drop situation with the WORKS, I went on online chat (had originally planned to call but it was before Mountain time phone queue opening and the voice message directed me to online chat), they were able to cancel/refund to CC straight away (while I waiting to click book having queued up the new reservation/lower price online). Painless, took <5 mins.
Also, their chat function is awful. Slow response, no sound for incoming messages, and going to a different F9 page kills the chat. |
I cancelled a couple tickets recently that had the works. I filled out the refund form both times and have been waiting 6 or 7 days for the first one and 2 or 3 days for the second one with no response yet (and no refund to credit card yet either). It said I will hear back within 7 days when I submitted the form. It has been a lot quicker in the past.
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Is it stated anywhere that The Works has the option to refund back to payment method instead of voucher? Everywhere on F9 website, I just see a vague "refund" with no mention of what that means.
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Originally Posted by jaguars25
(Post 34896109)
I cancelled a couple tickets recently that had the works. I filled out the refund form both times and have been waiting 6 or 7 days for the first one and 2 or 3 days for the second one with no response yet (and no refund to credit card yet either). It said I will hear back within 7 days when I submitted the form. It has been a lot quicker in the past.
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The Works tickets are no longer refundable within 7 days of departure, not 24 hours. Found out the hard way, but I was able to find a similarly priced flight in the future to use the credit. It's in the fine print for the form requesting a refund.
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Originally Posted by Tino
(Post 34954170)
The Works tickets are no longer refundable within 7 days of departure, not 24 hours. Found out the hard way, but I was able to find a similarly priced flight in the future to use the credit. It's in the fine print for the form requesting a refund.
https://flyfrontier.custhelp.com/euf...mages/tick.png I booked my flight less than 24 hours ago and my travel is more than 7 days (168 hours) from my purchase time (visit MY TRIPS for immediate processing) https://flyfrontier.custhelp.com/euf...mages/tick.png I purchased The Works and my travel is more than 24 hours from now |
I'm Elite 100k, Can I cancel my wife off the ticket separately if I booked it with the works?
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