Frontier Cancellation Policy with “The Works”
 

One of the perks when buying “The Works” package is free cancellations and refunds when cancelling more than 24hrs before the flight. Do they refund the full amount paid including taxes and fees?

I noticed in the price breakdown that there is a Carrier Interface Charge which specifically states “Non-Refundable”. So if I book online or on the app, will I not get refunded the CIC portion of the ticket or any other part of my ticket if I cancel with “The Works”?

I just status matched to 100K elite and want to book a bunch of flights while they are cheap and want to make sure I will get my entire refund if I cancel one of them.

The refund is for the entire cost of the ticket, including the CIC.

How quickly does Frontier process the refund requests?

For me, it's been within 24 hours.

The process is not automatic. You will receive instant value in the form of a credit voucher for future flights upon cancellation.

If you would like it to become a credit card refund you must fill out a refund request through their e-mail contact form. They typically respond to that within 24-48 hours.

Is it a two step process? Cancel online to get a voucher, and then request refund?

Or can you request a refund directly through the online form without first cancelling?

You can request it via the form without first canceling. Make sure you're clear that you want a credit card refund, not a voucher. However, if it's a last minute cancel/refund, I'd make sure you cancel before the 24 hour.

Thanks!

A tip: Put confirmation number, passenger names, and last 4 digit of the card in the comment field even though the form requests that info in separate fields. I had all info filled out and just wrote "The Works" as the reason for refund.

Got a reply to respond with the following, even though all except names were MANDATORY fields on the refund form, and I filled out passenger name on the optional names field:

- 6-digit alphanumeric confirmation code
- First and last name of customer(s)
- Last 4 digits of the credit card on file

If you cancel the itinerary BEFORE you contact them for refund you won't need to go through all of that unnecessary typing.

I might need to cancel some tickets bought with the Works bundle in the coming months and just want to clarify since this will be my first time doing this. I cancel it online and get a credit and then fill out the form to turn the credit into a refund? I don't fill out the refund form before cancelling the itinerary?

Also, in the event that I'm fine with a credit, if the itinerary was for multiple people flying together, will the credit be good only for a booking where I am still the main passenger? Can I use the credit to buy multiple tickets on one itinerary for multiple people traveling together with me? I know that the credit can't be split up and must be used on one trip but that I can use multiple credits on one trip and then pay the remainder on a credit card.

Sorry, just getting familiar with Frontier and their little rules as I've been a Southwest person prior to this and knew all their rules already. I feel like with Frontier, I need to tread more carefully as they are pretty strict and will not reconsider after screwing you over because you didn't happen to know one of their unique rules.

Sorry for the tangent question, but what's the best way for a price adjustment? Cancel with refund back to credit card then rebook?

I called the reservations line and they canceled it for me with a refund. They said it will take up to one week for it to show up.

I've sent a cancellation request 5 days ago for a flight departing tomorrow. To avoid being a no-show, I also tried sending them a twitter message and calling, but no luck.

Hope that the refund goes through without issues. Not my fault if they don't check their inbox.

To be safe, you should manually cancel the flight online and then wait for them to respond to the refund request.

I thought so too, but according to my last conversation with Frontier a few months ago, changes / cancellations have to be done at least 24h prior to departure. So if I cancel it online now, they might refuse it too.

While this restriction isn't mentioned in their cancellation policy, they referred to the Works Bundle description:
It's only about 38 USD or so, so I'm going to risk it without cancelling in advance. Will let you know how it works out.

Next time, I'm going to cancel it for a credit first (outside the >24h window) and ask them to refund it afterwards. Didn't know that credits are refundable until checking this thread

One thing I learned from numerous bad experience as 100K elite is that don't count on Frontier at all, even their published information.

Their staffs do not know what happened as well, their IT system is so buggy even the 'Senior customer representative' has no idea why my credit shell is stuck and could only suggest using VPNs......

Even worse, their response to the DOT inquiry is incompetent as usual. And that should be as serious as they could treat a problem.

This is a great tip.
Thank you!

FYI - in a price drop situation with the WORKS, I went on online chat (had originally planned to call but it was before Mountain time phone queue opening and the voice message directed me to online chat), they were able to cancel/refund to CC straight away (while I waiting to click book having queued up the new reservation/lower price online). Painless, took <5 mins.

Update in this one: Cancellation was processed 2 days after original flight date. Have received a full refund on my credit card today.

I cancelled a flight the day before (<24 hrs) (as 100k with the works automatically in there), and the email shows as follows. It appears I have a travel credit, but when applied to a new ticket, it says "
Error: Unable to retrieve your travel credit. Please enter a valid Email Address and Confirmation Code or FRONTIER Miles member number.'

Total $-53.98 Payment Date 08-29-2022 Payment Type Credit Shell ***Approved*** PNRPNR

This Travel Credit will expire on

11-26-2022
If you purchased the WORKS, your expiration would be 08-28-2023 CUSTOMER CREDIT: TRAVEL CREDIT

Wasn't aware of the 24 hr from flight policy at the time, but the email shows they did issue a credit shell, so is the automatic email just wrong?

FWIW, this didn't work for me. Chat agent insisted must submit thru request form, so I did.

Also, their chat function is awful. Slow response, no sound for incoming messages, and going to a different F9 page kills the chat.

I cancelled a couple tickets recently that had the works. I filled out the refund form both times and have been waiting 6 or 7 days for the first one and 2 or 3 days for the second one with no response yet (and no refund to credit card yet either). It said I will hear back within 7 days when I submitted the form. It has been a lot quicker in the past.

Is it stated anywhere that The Works has the option to refund back to payment method instead of voucher? Everywhere on F9 website, I just see a vague "refund" with no mention of what that means.

I cancelled a flight earlier this morning. I noticed the fillable refund page is different now with stipulations on what can and can not be refunded with checkmarks. Most notiably, before I cancelled with the works, it never said 24+ departure time.

The Works tickets are no longer refundable within 7 days of departure, not 24 hours. Found out the hard way, but I was able to find a similarly priced flight in the future to use the credit. It's in the fine print for the form requesting a refund.

I don't think that applies to WORKS tickets. The refund form has the following reasons for refund, and the only stipulation for Works is that the travel has to be at least 24 hours from time of refund request.To request a refund for the unused portion of your ticket, one of the following reasons must apply:

https://flyfrontier.custhelp.com/euf...mages/tick.png I booked my flight less than 24 hours ago and my travel is more than 7 days (168 hours) from my purchase time (visit MY TRIPS for immediate processing)

https://flyfrontier.custhelp.com/euf...mages/tick.png I purchased The Works and my travel is more than 24 hours from now

I'm Elite 100k, Can I cancel my wife off the ticket separately if I booked it with the works?