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-   -   Correct boarding order? (https://www.flyertalk.com/forum/frontier-airlines-frontier-miles-program/1252361-correct-boarding-order.html)

txrus Aug 27, 2011 7:51 pm

Correct boarding order?
 
So what order are the GA's supposed to board in?

Flew 374 DEN-MKE on Thurs & paid for stretch seating (will not think about how many weeks, phone calls, & e-mails it took to get a receipt for it from F9, either).

GA at the gate next door, boarding DEN-ABQ, boarded Ascent, Summit, & Rows 1-4, then families w/small kids, people needing extra time, etc.

My GA boarded Ascent, Summit, uniformed military.
Then re-boarded everyone who had been on the plane from SEA & was continuing to MKE.
Then families w/kids & people needing extra time (actually had to stop the entire boarding process for one woman who needed a wheelchair.
THEN finally called rows 1-4.

Thanks to the FA who filled up the bins over rows 1 & 2 on the ABC side w/all of her stuff, plus everyone else who boarded already, my bag ended up way back around row 10.

I was soooo glad I paid extra for that :mad:

Clearly one of the GA's went out of order-which one?

azstar Aug 28, 2011 7:19 am

I asked the same question, because it seems that every agent does it their own way. According to the company policy boarding should be in the following order:

1) Summit, Ascent, & Classic Plus passengers.
2) Rows 1-4 and pre-boarding for families and people needing extra time
3) "Express Boarding" for people not using overhead bin space. The purpose is to keep the
aisles clear during regular boarding.
4) The back half of the aircraft.
5) The front half of the aircraft (starting with row 5).

Now, I don't know if it depends on the type of aircraft or if they have other variables. I've also noticed that lots of gate agents really have no idea what their boarding priority is supposed to be.

flyYX Aug 28, 2011 2:06 pm

Exact same thing happened to me TXRUS... only difference is, there was no overhead bin space available on the whole plane and I had to gate check my bag. I feel if you pay extra for a seat and it is reserved, you should be able to board at any time.

RSVP Aug 28, 2011 4:38 pm

I have seen many different boarding orders. I'm not sure there is a correct procedure.

F92K Aug 29, 2011 3:49 pm


Originally Posted by azstar (Post 17010824)
I asked the same question, because it seems that every agent does it their own way. According to the company policy boarding should be in the following order:

1) Summit, Ascent, & Classic Plus passengers.
2) Rows 1-4 and pre-boarding for families and people needing extra time
3) "Express Boarding" for people not using overhead bin space. The purpose is to keep the
aisles clear during regular boarding.
4) The back half of the aircraft.
5) The front half of the aircraft (starting with row 5).

Now, I don't know if it depends on the type of aircraft or if they have other variables. I've also noticed that lots of gate agents really have no idea what their boarding priority is supposed to be.

This post is correct policy is to board with Priority #1, Courtesy #2, Express #3 then lastly General #4 row 13 and higher on mainline airbus and E190 aircraft first, then all rows. The exception to this would be during irregular operations or broken through flights in which a change of aircraft is required on a through flight in DEN, MCI or MKE.


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