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-   -   Reservation Confirmation? (https://www.flyertalk.com/forum/frontier-airlines-frontier-miles-program/1241935-reservation-confirmation.html)

MELA Jul 28, 2011 4:24 pm
Reservation Confirmation?
 
I made a reservation on Sunday, the charge still has not posted to my credit card, still no confirmation email. I also checked to see if my reservation showed when I logged into my Early Returns account, not there either.
Should I be worried, I would call but I don't have the patience for a 40+ minute wait time.

RSVP Jul 28, 2011 4:49 pm
I made two reservations a few weeks ago.

One processed online, and I received the confirmation email immediately.

The other was having problems with credit card processing, and I had to phone. After about a week, I still had not received a confirmation.

I emailed, explaining the situation with the PNR. The confirmation was sent the next day, and the charges were authorizing on my credit card.

Save yourself the aggravation of using the phone and drop them an email.

MikeFromMKE Jul 28, 2011 5:13 pm
I had one the other day never get past the charging/loading/wait screen. I waited about 5 minutes on it and ended up getting an email with my PNR and it shows up in my account. I have not seen it post to my card yet though, but another purchase from that day hasn't shown up yet either so I'm just guessing it is taking some time.

ExitRowAisle Jul 28, 2011 5:40 pm
Originally Posted by MELA (Post 16817423)
I made a reservation on Sunday, the charge still has not posted to my credit card, still no confirmation email. I also checked to see if my reservation showed when I logged into my Early Returns account, not there either.
Should I be worried, I would call but I don't have the patience for a 40+ minute wait time.
Surprisingly, the list of reservations disclosed in your Early Returns account is no indication of whether or not the reservation was accepted by Frontier. I don't think any of my most recent 3 to 5 trips on Frontier have ever shown up in my Early Returns listing, but then of course, Frontier will frequently not let me enter my Early Returns account to the reservation when purchasing the ticket.

MostlyAir Jul 29, 2011 8:16 am
Were you two using a MasterCard for your transactions?

MELA Jul 29, 2011 10:29 am
Yes, it was Master Card. I know they are having trouble but isn't six days excessive?

MikeFromMKE Jul 29, 2011 10:42 am
Mine just posted to my Discover today.

MostlyAir Jul 29, 2011 11:11 am
Originally Posted by MELA (Post 16821813)
Yes, it was Master Card. I know they are having trouble but isn't six days excessive?
Are you talking about fixing the issue or getting a confirmation on you purchase? The issue lies in Sabre and is sporadic, it does not apply to everyone that's booked with MasterCard. And if anyone knows a company like Sabre it take a long time to get some things done.

FYI. Most problems, complaints or the non-implementation of new technology for Frontier usually lies on the vendors.


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