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Major problems again.
We are experiencing issues with flight search functionality on our website and are working on fix now. We apologize for the inconvenience |
Yeah, there's nothing like getting notice of a sale and then being completely unable to access the site to book anything to fill a customer with good feelings.
So given that we're well past their deliver by date on the new website I'm going to have to assume that most of Frontier's web programmers were also damaged by hail over the past few weeks. |
All of these continual issues with the website are really quite embarassing if you ask me. They just don't reflect well on the organization. They need to get their technical act together sooner rather than later.
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Originally Posted by Stumblefoot
(Post 16795271)
All of these continual issues with the website are really quite embarassing if you ask me. They just don't reflect well on the organization. They need to get their technical act together sooner rather than later.
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Booked a ticket on Saturday-still not showing in my list of reservations under My Account. Doesn't come up when I click on 'view itinerary'. Good thing I printed a hard-copy when I had the chance; that appears to be the only proof of the reservation @ this point!
Sent an e-mail to the F9 twitter account on Saturday, as mentioned previously up-thread about unavailability of receipts for previous purchases. No response. Are we sure F9 is even still in business??? Better yet, how are they still in business if this is how they run their business??? I mean, I know airlines view us paying pax w/nothing short of contempt most days, but F9 appears to be taking this to a whole new level :td: |
Originally Posted by txrus
(Post 16796637)
Booked a ticket on Saturday-still not showing in my list of reservations under My Account. Doesn't come up when I click on 'view itinerary'. Good thing I printed a hard-copy when I had the chance; that appears to be the only proof of the reservation @ this point!
In case you are not familiar with My Bookings, the link can be found by following a few steps.
This page should display your reservations, and you can click to view details. Sorry if you already tried this and it does not work; it's always worked for me. I found it one day, by accident. Not everyone is aware that the My Bookings link even exists. Your reservations should also be accessible thru https://booking.frontierairlines.com...ationSearch.do. |
Originally Posted by mke9499
(Post 16797059)
I do not see my reservations under My Account either. Have you tried to use the My Bookings link? That is the one sure way that I can view and print my itinerary/receipt.
In case you are not familiar with My Bookings, the link can be found by following a few steps.
This page should display your reservations, and you can click to view details. Sorry if you already tried this and it does not work; it's always worked for me. I found it one day, by accident. Not everyone is aware that the My Bookings link even exists. Your reservations should also be accessible thru https://booking.frontierairlines.com...ationSearch.do. What I find most interesting is that the ticket I booked on Saturday that is absolutely no where to be found is part of a split ticket & does appear, complete w/F9's PNR, when I pull up the reservations on UA & AA's sites. I plan to have a very long conversation w/my client about why my Oct trip, & forward, will not be on F9 :td: :td: :td: |
"Technology Problems - MasterCard"
Originally Posted by RSVP
(Post 16710463)
They have been having problems processing payments for the last week. A phone call is required to complete the transaction. CSR informed me they are well aware of the problem.
We are currently experiencing technology problems that are preventing us from receiving approvals for some MasterCard credit cards when they are used as a form of payment on our website. We are working with MasterCard to resolve this problem and hope to have it fixed soon. In the meantime, if you receive an error, please consider using another form of payment for faster service on our website. You may also call our Reservations Center at 800-432-1FLY (1359) for assistance with ticketing using a MasterCard. This MasterCard issue is causing high call volumes, so please be prepared for an extended hold if you decide to call. We appreciate your business and look forward to seeing you soon on a Frontier flight! |
F9's IT infrastructure does seem to be its weakest link right now. At this point I wonder of they'd be better off outsourcing a solution for their website.
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Originally Posted by SilverShrimp0
(Post 16807943)
F9's IT infrastructure does seem to be its weakest link right now. At this point I wonder of they'd be better off outsourcing a solution for their website.
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Originally Posted by mke9499
(Post 16807863)
Posted on F9 website today.
We are currently experiencing technology problems that are preventing us from receiving approvals for some MasterCard credit cards when they are used as a form of payment on our website. We are working with MasterCard to resolve this problem and hope to have it fixed soon. In the meantime, if you receive an error, please consider using another form of payment for faster service on our website. You may also call our Reservations Center at 800-432-1FLY (1359) for assistance with ticketing using a MasterCard. This MasterCard issue is causing high call volumes, so please be prepared for an extended hold if you decide to call. We appreciate your business and look forward to seeing you soon on a Frontier flight! y: |
Originally Posted by RSVP
(Post 16810191)
The extended hold times existed months before the credit card processing problems began.
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Frontier is advising some that Travelocity and Priceline can book Frontier flights, if there are problems using the F9 site.
The new Frontier website cannot come any too soon. |
Originally Posted by mke9499
(Post 16857465)
Frontier is advising some that Travelocity and Priceline can book Frontier flights, if there are problems using the F9 site.
Not much help if you are looking for Classic, Classic Plus, or an upgrade to STRETCH. |
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