Website problems?
 

Anyone else not able to login into the Frontier Airlines website today?

I was in a couple of times this morning, but now it keeps timing out. The regular functionality (including booking) seems to be working fine, just the FF profile log in.

Server reboot, anyone? :-)

Same problem, obviously related to the integration of the MM accounts.

Have faith, they are working on it.

It should be resolved over the next few days. (So I am told) :rolleyes:

I also was able to access both MM and ER accounts on Frontier site this morning. When I tried again early to mid-afternoon, and again, a short while ago, it just kept timing out.

Earlier, though, I did come across the "My Bookings" option, which is much like the "Manage Reservations" option on the YX site. However, after I entered my PNR and name, where indicated, it just timed out. At least it looks like the function should be available., which is good news.

Now, I can get to the FF page, which shows my account number, but no account history, no mileage balance, no upcoming reservations - all which were displayed this morning. There is, however, the following message:

Not (at least right now)! :)

The site is still having problems as of this moment

Working again successfully this morning.

Mine is working too. They even have my reservation loaded that kept disappearing on the Midwest site. I think we should all get some bonus miles after going through an upgrade and change of website. LOL :p

It's working now. My reservations are still missing, however.

I heard three different estimates on when they would be restored when I called yesterday.

This afternoon, the next few days and never. The rep that said Never told me since they were booked at the Midwest site, they would never transfer.

I suspect that they're trying to push through changes and fixes today which were problematic and/or were rolled back over the weekend. As they do that, we might see it temporarily unavailable again, or with varying levels of information until they get it ironed out.

System conversions are what I do for a living, and working with the 24-hour systems can be the most miserable because there's immediate impact. I used to be actively involved in the Debit/ATM card piece of projects, and occasionally it was days before everything was in line. Usually there were contingencies so that customers were not left stranded and every time a fix was attempted, there were always a couple minutes of down time when they swtiched to the "live" system, and then if it didn't work a couple of minutes until things were rolled back. Usually during one of those brief periods, the wife of a bank officer or board member would be using her debit card for a purchase and be denied, and we'd hear about it.

The one not-as-bad-as-it-could-be thing about the current up and down of the FF profile is that it doesn't seem to be affecting any other functionality. So many people won't be affected, and I would guess that if we on this board were just average joes we probably wouldn't have need or inclination to go into our Frontier profiles on this particular day. I haven't been in my Delta profile in probably two months, and I just flew them the other day.

I have an acquaintence who works in HQ in Indy and she mentioned they had a number of changes and upgrades coming in their internal systems, though she wasn't clear if it was specifically this weekend or a different one. These are probably busy times for the IT people.

My reservations are back now, including two recently completed trips (which were originally on my Midwest profile) and an upcoming trip (which was never on my Midwest profile).

Still not able to transfer over Midwest booking to profile on F9 under MM account.

The following message comes up, after entering PNR:

I can view the same itinerary, however, under the ER account, with the F9 PNR.

Just got the following message:

I wonder if it bombs because you're trying to attach the same PNR to two different profiles?

Or maybe it edit checks the FF number you have on the reservation against the FF number on the profile?

In the past (and this is the MM world of course) if Brian and I were booked on the same PNR, and both our FF numbers were on the individual reservations, I could attach that single PNR to both his profile and to mine. But if they were booked as separate PNR's, I couldn't attach his to mine (for example) because the FF number (his) didn't match the FF number on the profile (mine). Maybe that kind of issue will prevent you from having that one PNR attached to both your ex-MM profile and your new-ER profile?

I have YX specific PNR and F9 specific PNR. I called Frontier awhile back to attach Frontier confirmation code to my ER account, so that I could do OLCI on the Frontier site.

I still can't get in. A few hours downtime is fine, but several days? Maybe the CEO at F9 isn't praying hard enough or Jesus is sending him a message?

Do you work in IT? They are merging 2 separate systems and also upgrading it in the process which is not an easy thing to do. If it were a minor upgrade then yes, this would be unacceptable but this is a one time process to get all the frequent flyers on the same system.

Do I need to work in IT to know that a company can run redundant systems until they workout the integration of their middleware and database integration? Any reason they couldn't run concurrent systems until they finished testing their integration and done a competent QA trial? Clearly they didn't stress test their integration before flipping the switch. Integrations like this happen all the time. And to answer your first question, no, but I've worked for a big five consultancy doing massive ERP integrations and installations for much larger companies than this.

As somone who does system conversions for a living, I could tell you stories that would make you absolutely cringe about how things can go wrong.

I'm sure they're not exactly happy with the ongoing issues, but put the impact of this in perspective. What is not functional? People's online access to their FF accounts.

--Customers can still use the website for all other functionality
--Customers can still access their FF information via the phone at no cost
--There is no impact on any of their delivery channels for selling the product
--There is no impact on the operation

It certainly isn't a good thing, and it doesn't reflect well on the image of the company. And the longer there are problems the more unhappiness there will be. But this isn't the type of event that costs them sales or creates havoc at the airport.

+1

SWA recently went through about a 24 hour period when their whole site was down. That kind of problem is a failure, not this.

I've probably jinxed them by what I've said...watch the whole site go down now for 48 hours. (That's a different story!)

Have not had any sign-on or access issues since mid-afternoon.

(hopefully not the kiss of death saying so.)

On-line booking is again experiencing problems for E190 seat selection on Classic fares; it only displays available seats same as Economy, starting with row 11, instead of at row 5.

The profile system is currently unavailable, please try again later.

I just got in now...give 'er a shot again.

Flights going MKE-LAX trough MCI, and back seem to have disappeared from the booking engine.

They are available on Travelocity.

I am flying that route later this week, checked with Frontier. They seem to have no explanation.

Outbound appears to have been restored, return portion still not displaying.

The profile system is currently unavailable, please try again later

I can get into my profile, with no problems.

I received that message at 8:42am, tried it immediately again, and logged in successfully.

Tried that approach and logged in successfully.

As for MKE-MCI-LAX trouble, I've seen those via-MCI west coast connections periodically missing on days when clearly they are not sold out. (Sold out on one leg or the other is always a possibility, of course.) Not sure what's up with that, but obviously it's something they should remedy. You got the flights you wanted because you knew they were supposed to be there and called, but other people will instead choose one of the via-Denver connections or book elsewhere.

The old Midwest site was plagued with that kind of problem, especially when the NW code sharing flights were there, because it only show a certain number of flights and chose the cheapest ones. So if you were looking for MKE-SEA the actual YX flights were often croweded out by a variety of MKE-MSP-SEA flights (including MKE-MSP on either YX or NW) and the MKE-SEA nonstop or via-MCI flight didn't show.

There doesn't appear as clear or obvious a reason why sometimes flights like SEA-MCI-MKE don't show among the SEA-DEN-MKE options. At least not yet. But hopefully they are more successful than Midwest was at correcting missing flights. The only thing which really ended the YX problem was when they stopped code-sharing with NW/DL and all those connecting options were gone.

If you search LAX-MKE the flight does not exist. (1736)

Searching LAX-MCI it does show up.

MCI-MKE also shows.

It is the same aircraft though MCI.

They don't seem to know what is going on either. I recall some time ago when Frontier introduced the 319s from MKE into the long haul markets, they also disappeared for a few weeks.

If flights disappear, Travelocity always seems to be showing the correct schedule.

I haven't been able to login to my account since the switch over. Finally called the ER Center tonight and found out that they changed my password to all upper caps.