Finnair LHR-AKL in class R issue
Hi there, new here. I've been lurking for awhile and learning quite a bit! This place is extremely helpful.
I've been scouring the internet for some help in regards to my issue but I've not really been able to find anything that applies to my situation. I purchased a one way ticket from LHR to AKL in class R (business) via a travel agent. The ticket was issued by Finnair. Finnair operated fare class R for LHR - HEL Finnair operated fare class R for HEL - HKG Cathay operated fare class R for HKG - AKL The problem that I'm facing is that the ticket states business class in R for the whole journey, however, when entering my booking ref into the Cathay site/app, it seems like I'm booked in Premium economy - I checked this by doing the seat selection and it showed the premium eco cabin. (apparently cathay R is premium eco) I have reached out to Cathay about this, and they confirmed that I am indeed in premium, not business. I then reached out to Finnair and they confirmed to me over email that I am class R, but for the Cathay segment, class P (business I assume). I am unable to see anything to do with class P with Cathay, and only see the Premium seat selection on their site. I would really appreciate any sort of help or advice here as I'm not quite sure what to do here. Do I contact Finnair again and ask for the confirmation that I am indeed in P for the Cathay segment of the flight? Here is the fare construction if it's of any use: LON AY X/HEL AY X/HKG AY AKL 2793.39RNN0S9CZ NUC 2793.39 END ROE 0.831605 XT 185.00GB 22.07UB 4.10WL 0.80XU 19.00G3 5.80I5 19.90F1 9.20KK 10.10YQ Also reached out to the travel agent and they said they'll get back to me. I'd rather get to the bottom of this myself and see where the issue is originating from though. Thanks so much, Cona |
P = business
R = premium economy What does your e-ticket say, that is what you have bought. Finnair.com often prices/sells such mixed cabin tickets on codeshares, you really need to be careful as OTAs might pick them too, when ticketing via AY.. |
Originally Posted by NoWindowSeat
(Post 34503601)
P = business
R = premium economy What does your e-ticket say, that is what you have bought. Finnair.com often prices/sells such mixed cabin tickets on codeshares, you really need to be careful as OTAs might pick them too, when ticketing vis AY.. Is there a reason why Finnair would market the whole journey as business when it's actually not? Wouldn't that open up a can of worms for incorrect product/item purchased? |
Originally Posted by Cona
(Post 34503617)
Ticket states R for all flights on my journey. Strange thing is that Finnair confirmed over email that I am fare P with the cathay codeshare.
Is there a reason why Finnair would market the whole journey as business when it's actually not? Wouldn't that open up a can of worms for incorrect product/item purchased? Finnair says you’re in P but ticket says R? I’d trust the ticket more, honestly. Who from Finnair replied to your email, curious to know as it can take months to get any replies from them even as Plat. |
Originally Posted by NoWindowSeat
(Post 34503631)
How did Finnair market this for you? Could you be more specific if you bought it via an OTA?
Finnair says you’re in P but ticket says R? I’d trust the ticket more, honestly. Who from Finnair replied to your email, curious to know as it can take months to get any replies from them even as Plat. Here is the reply from Finnair after querying them about the issue: "Than you for your patience over the chat today. I was able to get a confirmation the from our end you do appear as R class, but at in CX marked as P which is in business. You are booked in Business. We remain at your disposal, Kind regards, Bozhidar Finnair Customer Care" Ticket was found via google flights, and booked via OTA. Strangest part is that they actually think I'm in P. |
Originally Posted by NoWindowSeat
(Post 34503601)
P = business
R = premium economy AY: P is Premium Economy R is Business Class |
As Finnair is the ticketing carrier please ask them/OTA for a new e-ticket where it states P for the CX segment.
As long as you are in R on the ticket you are in PE. |
Originally Posted by OH-LGG
(Post 34503646)
Which airline?
AY: P is Premium Economy R is Business Class |
Originally Posted by NoWindowSeat
(Post 34503665)
The question was about Cathay classes
|
Originally Posted by NoWindowSeat
(Post 34503660)
As Finnair is the ticketing carrier please ask them/OTA for a new e-ticket where it states P for the CX segment.
As long as you are in R on the ticket you are in PE. |
Originally Posted by Cona
(Post 34503680)
Does this happen often? I'm not quite sure what my 'rights' would be in a situation like this. I do wonder if they have to honour the full business itin.
all original docs and OTA info etc. Hope it’s only an IT glitch, as OH-LGG pointed on Finnair R = business and on Cathay it’s PE |
I need one more post to provide pictures. I will post pictures in my next post. Hopefully it can give a little more clarity.
|
Originally Posted by Cona
(Post 34503702)
I need one more post to provide pictures. I will post pictures in my next post. Hopefully it can give a little more clarity.
|
Thanks for the pictures via PM, as you say the 5 posts per 24hrs must be limitation for new accounts.
********* https://cimg3.ibsrv.net/gimg/www.fly...8639066651.png e-ticket from Finnair. (emailed from manage booking page) https://cimg6.ibsrv.net/gimg/www.fly...7a6b28f39e.png Finnair response about the fare class. https://cimg2.ibsrv.net/gimg/www.fly...06b1f2ca3e.png Cathay e-ticket after chatting with them. https://cimg3.ibsrv.net/gimg/www.fly...1d01022f15.png e-ticket from OTA png ********* This is very strange indeed..AY says one thing, CX says something else..the CX amadeus e-ticket even states specifically that their operated leg is in PEY/Premium Economy. Please take it further with OTA/Finnair and refer to the written confirmation from AY. You don’t have any confirmation email with details from the OTA after purchase? Without the AY customer service reply I’d be tempted to say you have booked a mixed cabin fare with OTA/AY, the full Amadeus e-ticket is the one I’d believe the most but as it contradicts what the ticketing carrier is saying you need a new e ticket, issued by the OTA/Finnair to correct the fare class for the CX operated leg. |
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