AY IT
Mar 9, 2019, 2:37 am
#229
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Is it possible again to purchase flights using voucher (received via claim) via the website? Tried booking a flight over the phone and CS said that I could've also just easily booked this online. He didn't even seem to be aware there were issues with the vouchers. :/
Mar 9, 2019, 5:09 am
#231
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,599
Mar 9, 2019, 5:33 am
#232
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
It was impossible to use vouchers online for months on end. There was a message asking you to call in if you want to pay with a voucher. Can’t tell the exact timeline, though.
It is still not possible to add seats, meals (that you need to pay for) etc to a booking if you pay with vouchers. Can be done normally via MMB after the ticket has been issued, though.
It is still not possible to add seats, meals (that you need to pay for) etc to a booking if you pay with vouchers. Can be done normally via MMB after the ticket has been issued, though.
Mar 11, 2019, 7:04 am
#233
Join Date: Mar 2016
Location: HEL
Programs: AY Platinum, Hilton Gold, Marriott Gold, GC Jade
Posts: 102
Pricing for auxiliary services has skyrocketed, it seems, even for top tiers. I was trying to book exit row seats for a European flight next week, and the price quoted is a rather amazing 340282346638528860000000000000000000000.00 euros. Not sure what my credit card company's reaction would be...
Mar 11, 2019, 8:52 am
#235
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
Pricing for auxiliary services has skyrocketed, it seems, even for top tiers. I was trying to book exit row seats for a European flight next week, and the price quoted is a rather amazing 340282346638528860000000000000000000000.00 euros. Not sure what my credit card company's reaction would be...
Mar 15, 2019, 2:57 pm
#236
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Anyone else with log in issues to AY+ account on ay.com?
I repeatedly gets "supplied wrong password" (which it didn't AFAIK) and resetting password fails.
It seems to be related to 2 factor log in!?!
One account protected by 2F claims "wrong password" while other accounts not protected works fine.
I repeatedly gets "supplied wrong password" (which it didn't AFAIK) and resetting password fails.
It seems to be related to 2 factor log in!?!
One account protected by 2F claims "wrong password" while other accounts not protected works fine.
Last edited by l etoile; Mar 15, 2019 at 7:40 pm Reason: merge
Mar 16, 2019, 4:10 am
#239
Join Date: Aug 2016
Programs: AY Plat (OWE)
Posts: 177
Anyone else with log in issues to AY+ account on ay.com?
I repeatedly gets "supplied wrong password" (which it didn't AFAIK) and resetting password fails.
It seems to be related to 2 factor log in!?!
One account protected by 2F claims "wrong password" while other accounts not protected works fine.
I repeatedly gets "supplied wrong password" (which it didn't AFAIK) and resetting password fails.
It seems to be related to 2 factor log in!?!
One account protected by 2F claims "wrong password" while other accounts not protected works fine.