yyckerr

Hi gang...

I haven't really poked around the new profile section on the Accor site since the switch. Where did my plat certs that expire in Feb go? Am I blind? Or do they just not show online any more?

Sorry if this is addressed elsewhere... couldn't find an answer.

azepine00

check the app - should still be there
mine vanished from desktop version recently as well

yyckerr

Bingo. Thanks!

Admiral Ackbar

They are now known as Schrodinger certs, if you observe them they aren't there.

(Seriously, they were not on my account post-merger, called NB Plat desk was fixed, they dissappeared again recently and now only show up on the app)

Napstolean

Where do I go in the app to get the Schrodinger certs to re-appear? I can't find them anywhere, either online/desktop, or via the app. Where are they hidden?

Do I at least get a live cat in exchange for the now non-observable certs?

CanadaDH

Well how about that. Mine are also now gone from the app too. The incompetence of the Accor IT team continues to impress!

I would suggest calling in, to ensure that Accor can still see them in their internal systems.

Napstolean

So, basically, the certs don't exist, unless I call, and then there's a probability function that'll determine if they exist or not.

More Schrodinger-y every day.

I'm sure there's a cat in here somewhere.

jimmygottfredson

Took a pic of my certs on the app (and thankful I did). Now they're also not showing, I wonder how using my last free night will go.

BA Humbug

Just called accor, they can either e-mail or fax (!) a PDF copy of your remaining certificates to you. The hotel you wish to use it at, should be able to see them. Otherwise you can bring a printout to the hotel to use.

Ramonmv

gregorygrady

My certs are now unviewable from both my desktop as well as the app as well. Why in the world would Accor remove this functionality? Could they not simply wait another 5 weeks until all the certs expires and then disable the function? What a PITA!!!!

CanadaDH

I wouldn't be so quick to assume they did it on purpose. Accor has proven many times that they are capable of amazing feats of IT incompetence. They probably have no idea why this happened.

Now, and this is the part where their lack of service comes in, and how they make their problems even bigger... now that the screw-up has occurred, they probably dont really care, and aren't going to bother trying to fix the mistake. Their operating mantra is that if you ignore a problem long enough, it might just go away.

yyckerr

Well my certs are now gone from the app like everyone else it seems, but they are still in the system.

An update on what I was able to get booked:

One night, Saturday Feb 2. Banff Springs Hotel reservations was able to book me into a Fairmont category room with my comp night certificate, then used a suite upgrade into the Gatehouse Suite, then did a $140.00 monetary upgrade into a Fairmont Gold King Mountain View category.

Not bad. Add a reservation for a couple's experience at the spa, apply my $200 in GC's to that, and I've pulled off a solid 5th anniversary night away from the kids.


So long Fairmont Plat. It's been a great 10+ years. I'll have a top shelf single malt in the Rundle Lounge to honour the greatest hotel rewards program of all time, before Accor brought its tragic end.

R2

This. When I first raised this issue with Accor CS some 4 months ago they replied they are looking into it and will fix it asap. Nothing has happened since (except now the certs have also disappeared from the app when initially they were only gone on the website).

gcashin