Where did my certs go?

 
Old Jan 10, 19, 10:13 pm
  #1  
Original Poster
 
Join Date: Jul 2010
Location: YYC
Programs: AC E75K, *G, Fairmont Platinum RIP :(, Bonvoy Gold Elite, Hertz Gold
Posts: 383
Where did my certs go?

Hi gang...

I haven't really poked around the new profile section on the Accor site since the switch. Where did my plat certs that expire in Feb go? Am I blind? Or do they just not show online any more?

Sorry if this is addressed elsewhere... couldn't find an answer.
yyckerr is offline  
Old Jan 11, 19, 12:53 am
  #2  
 
Join Date: Dec 2003
Location: LAX
Posts: 9,123
check the app - should still be there
mine vanished from desktop version recently as well
azepine00 is offline  
Old Jan 11, 19, 9:18 am
  #3  
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Originally Posted by azepine00 View Post
check the app - should still be there
mine vanished from desktop version recently as well
Bingo. Thanks!
yyckerr is offline  
Old Jan 15, 19, 10:56 am
  #4  
Formerly known as newbie elite
 
Join Date: Feb 2002
Location: YUL
Programs: AE, BA, MR, Fairmont Plat (RIP), Accor Plat
Posts: 2,086
They are now known as Schrodinger certs, if you observe them they aren't there.

(Seriously, they were not on my account post-merger, called NB Plat desk was fixed, they dissappeared again recently and now only show up on the app)
Admiral Ackbar is offline  
Old Jan 17, 19, 10:11 pm
  #5  
 
Join Date: Aug 2006
Location: YVR
Programs: Starwood Plat
Posts: 60
Where do I go in the app to get the Schrodinger certs to re-appear? I can't find them anywhere, either online/desktop, or via the app. Where are they hidden?

Do I at least get a live cat in exchange for the now non-observable certs?
Napstolean is offline  
Old Jan 18, 19, 8:33 am
  #6  
 
Join Date: Jan 2011
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Originally Posted by Napstolean View Post
Where do I go in the app to get the Schrodinger certs to re-appear? I can't find them anywhere, either online/desktop, or via the app. Where are they hidden?

Do I at least get a live cat in exchange for the now non-observable certs?
Well how about that. Mine are also now gone from the app too. The incompetence of the Accor IT team continues to impress!

I would suggest calling in, to ensure that Accor can still see them in their internal systems.
CanadaDH is offline  
Old Jan 18, 19, 9:55 am
  #7  
 
Join Date: Aug 2006
Location: YVR
Programs: Starwood Plat
Posts: 60
So, basically, the certs don't exist, unless I call, and then there's a probability function that'll determine if they exist or not.

More Schrodinger-y every day.

I'm sure there's a cat in here somewhere.
Napstolean is offline  
Old Jan 18, 19, 11:38 am
  #8  
 
Join Date: Mar 2016
Location: Preferably waiting for takeoff
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Posts: 306
Took a pic of my certs on the app (and thankful I did). Now they're also not showing, I wonder how using my last free night will go.
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Old Jan 19, 19, 11:14 am
  #9  
formerly mattking2000
 
Join Date: Nov 2012
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Just called accor, they can either e-mail or fax (!) a PDF copy of your remaining certificates to you. The hotel you wish to use it at, should be able to see them. Otherwise you can bring a printout to the hotel to use.




Last edited by BA Humbug; Jan 19, 19 at 11:20 am
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Old Jan 21, 19, 8:26 am
  #10  
 
Join Date: Oct 2013
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Posts: 176
At the Fairmont now, and want to use dining certificates, but I can’t find the certificate section of their site. Do you know how to find that?
Ramonmv is offline  
Old Jan 21, 19, 9:50 am
  #11  
 
Join Date: May 2003
Posts: 6,103
My certs are now unviewable from both my desktop as well as the app as well. Why in the world would Accor remove this functionality? Could they not simply wait another 5 weeks until all the certs expires and then disable the function? What a PITA!!!!
gregorygrady is offline  
Old Jan 21, 19, 6:38 pm
  #12  
 
Join Date: Jan 2011
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Originally Posted by gregorygrady View Post
My certs are now unviewable from both my desktop as well as the app as well. Why in the world would Accor remove this functionality? Could they not simply wait another 5 weeks until all the certs expires and then disable the function? What a PITA!!!!
I wouldn't be so quick to assume they did it on purpose. Accor has proven many times that they are capable of amazing feats of IT incompetence. They probably have no idea why this happened.

Now, and this is the part where their lack of service comes in, and how they make their problems even bigger... now that the screw-up has occurred, they probably dont really care, and aren't going to bother trying to fix the mistake. Their operating mantra is that if you ignore a problem long enough, it might just go away.
PointWeasel likes this.
CanadaDH is offline  
Old Jan 21, 19, 9:49 pm
  #13  
Original Poster
 
Join Date: Jul 2010
Location: YYC
Programs: AC E75K, *G, Fairmont Platinum RIP :(, Bonvoy Gold Elite, Hertz Gold
Posts: 383
Well my certs are now gone from the app like everyone else it seems, but they are still in the system.

An update on what I was able to get booked:

One night, Saturday Feb 2. Banff Springs Hotel reservations was able to book me into a Fairmont category room with my comp night certificate, then used a suite upgrade into the Gatehouse Suite, then did a $140.00 monetary upgrade into a Fairmont Gold King Mountain View category.

Not bad. Add a reservation for a couple's experience at the spa, apply my $200 in GC's to that, and I've pulled off a solid 5th anniversary night away from the kids.


So long Fairmont Plat. It's been a great 10+ years. I'll have a top shelf single malt in the Rundle Lounge to honour the greatest hotel rewards program of all time, before Accor brought its tragic end.
yyckerr is offline  
Old Jan 21, 19, 10:39 pm
  #14  
R2
 
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Originally Posted by CanadaDH View Post
I wouldn't be so quick to assume they did it on purpose. Accor has proven many times that they are capable of amazing feats of IT incompetence. They probably have no idea why this happened.
This. When I first raised this issue with Accor CS some 4 months ago they replied they are looking into it and will fix it asap. Nothing has happened since (except now the certs have also disappeared from the app when initially they were only gone on the website).
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Old Jan 25, 19, 7:34 pm
  #15  
 
Join Date: Oct 2012
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Yeah, I’m currently at a Fairmont and wanted to check and see what certficates I have left. I had been able to view them a couple months ago via either the app or the website, but I’d checked both, and don’t see them anywhere. Well done, Accor IT.
gcashin is offline  

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