Eva de-icing incident at YYZ
Dec 13, 2017, 1:59 am
#46
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Maybe months and months is a little exaggerated but they are definitely working double time at the YYZ station. The poor staff are shortstaffed and still working endlessly to not only dispatch the flights but to coordinate all types of things for the damaged plane.
Last edited by hayzel7773; Dec 13, 2017 at 2:11 am
Dec 14, 2017, 1:33 pm
#47
Join Date: Dec 2008
Location: PHL, NYC, DC
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According to the incident report filed by the YYZ ground staff, some pax on that flight were verbally abusive(swearing at them, slamming their hand on the counter/makeshift table, insults etc.) and one pax went as far as to push an EVA uniformed staff member, though they still let them fly the next day! The ground staff have been working a tremendous amount of overtime. I seriously pity them. One idiotic move by a pilot and they are forced into what will probably be months and months of overtime.
Relating this to my own EVA Air experience at IST........ where their check-in staff was missing during transit..... it took me, Mrs GHT and family 6-7 hours to call EVA Air in Canada, Istanbul, Taiwan and Singapore for assistance to issue me an onward boarding pass.......... No one at EVA Air (staff/contractor) assisted until another sub-contractor sympathized me, called Turkish Ground Services Manager and gave them crap for leaving a Business Class passenger stranded in transit for hours!
So... anyways.....i wont be surprised if people were tired, frustrated and upset............
Dec 14, 2017, 2:22 pm
#48
Join Date: Aug 2016
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There's prob two or more sides to the story. Some were tweeting & on local media that after the hotel and a $15 meal voucher they was no further details coming from the staff...... $15 meal credit was not adequate for breakfast, lunch and dinner. Also passengers were not able to retrieve their bags if they were rebooked onto other flights....... Around 16-17 hours later (i.e. 4-6pm) people tweeted EVA Air and GTAA (Toronto Airport Authority) for contacts and there were none other than a 1800 number to their North American office that was closed on the weekends........
Relating this to my own EVA Air experience at IST........ where their check-in staff was missing during transit..... it took me, Mrs GHT and family 6-7 hours to call EVA Air in Canada, Istanbul, Taiwan and Singapore for assistance to issue me an onward boarding pass.......... No one at EVA Air (staff/contractor) assisted until another sub-contractor sympathized me, called Turkish Ground Services Manager and gave them crap for leaving a Business Class passenger stranded in transit for hours!
So... anyways.....i wont be surprised if people were tired, frustrated and upset............
Relating this to my own EVA Air experience at IST........ where their check-in staff was missing during transit..... it took me, Mrs GHT and family 6-7 hours to call EVA Air in Canada, Istanbul, Taiwan and Singapore for assistance to issue me an onward boarding pass.......... No one at EVA Air (staff/contractor) assisted until another sub-contractor sympathized me, called Turkish Ground Services Manager and gave them crap for leaving a Business Class passenger stranded in transit for hours!
So... anyways.....i wont be surprised if people were tired, frustrated and upset............
Last edited by hayzel7773; Dec 14, 2017 at 10:07 pm
Dec 15, 2017, 6:25 am
#49
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
On air, EVA has pretty good service, but the let down I have observed has always been ground service / reservations
(Oh yes, and they forgot to load GHT Jr's meal on YYZ-TPE in PY too after Mrs GHT called twice for BBML)
Dec 16, 2017, 10:45 pm
#50
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I guess in this kind of situation, the local staff definitely cannot handle all the work. I guess this being the weekend in both LAX and TPE did not help.
Knowing EVA, you would think they have an SOP for this kind of stuff. I wonder what happened.
It seems all the North American (probably worldwide) stations have the same arrangement of a few real BR employees wearing BR uniform + contractors?
Knowing EVA, you would think they have an SOP for this kind of stuff. I wonder what happened.
It seems all the North American (probably worldwide) stations have the same arrangement of a few real BR employees wearing BR uniform + contractors?
Dec 17, 2017, 2:53 pm
#51
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I guess in this kind of situation, the local staff definitely cannot handle all the work. I guess this being the weekend in both LAX and TPE did not help.
Knowing EVA, you would think they have an SOP for this kind of stuff. I wonder what happened.
It seems all the North American (probably worldwide) stations have the same arrangement of a few real BR employees wearing BR uniform + contractors?
Knowing EVA, you would think they have an SOP for this kind of stuff. I wonder what happened.
It seems all the North American (probably worldwide) stations have the same arrangement of a few real BR employees wearing BR uniform + contractors?
Dec 17, 2017, 8:51 pm
#52
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Right. However, in this situation, you would think there is some kind of SOP to mobilize TPE or LAX Reservation Centers to start rebooking passengers? It is not ideal but it can offload the airport staff's work.
Dec 17, 2017, 9:27 pm
#53
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They did rebook everyone, you had a choice of AC to YVR and then onwards to TPE(next morning at 10am) or you could take the next day's BR flight(which they flew a plane with 20 seats more to accommodate the extra pax), or you could refund your ticket. Their really wasn't any other "rebooking" that could've been done. Many didn't bite at the AC flight because their baggage would not make it on the AC plane.
Jan 1, 2018, 7:04 am
#54
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The TSB reports that the aircraft hit not one, but two lights. One broke off cleanly while the other did not.
Jan 1, 2018, 8:39 pm
#57
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Jan 1, 2018, 8:39 pm
#58
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Jan 2, 2018, 5:16 am
#59
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Jan 2, 2018, 6:52 am
#60
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The local MRO company(unsure of the name) is handling the repairs with the help of Boeing. It’s going to be a couple months. After being repaired, it’ll need to undergo test flights before going back to TPE, where EGAT(EVA’s MRO Subsidiary) will thoroughly inspect and test flight it before certifying it to go back into service.