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-   Etihad Airways | Etihad Guest (https://www.flyertalk.com/forum/etihad-airways-etihad-guest-692/)
-   -   Changes to Etihad guest (https://www.flyertalk.com/forum/etihad-airways-etihad-guest/1684737-changes-etihad-guest.html)

gojko88 Jul 14, 2015 10:29 am

How very expected.

Dogmatick Jul 15, 2015 5:51 pm

fuel surcharge
 
Erm what fuel surcharge. AUH fuel is so cheap for airlines that BA and others fly via there to tank up. EY flies their flights to London filled to the gunnels to minimise or remove the need to refuel at London cost, the 380 for example can go there and back on one tank.

What fuel surcharge, the price has halved this last year. It is now cheaper than when ANY airline first introduced one.

The only oil derivatives being used are ones for a certain jelly to lubricate our inflictions !

onlysuites Feb 17, 2016 3:49 pm

I got a few awards issued under the old rates which I can't fly and would ideally like to move them to after the summer. From my past experiance its always been a reissue at the new rates? Anyone got lucky?

mlqsko Feb 19, 2016 5:50 pm


Originally Posted by onlysuites (Post 26201419)
I got a few awards issued under the old rates which I can't fly and would ideally like to move them to after the summer. From my past experiance its always been a reissue at the new rates? Anyone got lucky?

See here: http://www.etihadguest.com/en/programme/changes/faq/


What happens if I booked my GuestSeat before 8 July 2015 but I want to amend that booking after the programme changes have come into effect?

You will not be impacted. The terms and conditions at the time of booking will remain in force, whereby you will still get one change free of charge, and additional changes will incur a standard charge of around US$28 each (AED 100).

No additional miles will be deducted from your account and you will not incur any additional charges.
You might want to bring this up to any agents who might want to charge you new rates and/or additional charges.

onlysuites Feb 20, 2016 4:26 am


Originally Posted by mlqsko (Post 26213767)
See here: http://www.etihadguest.com/en/programme/changes/faq/



You might want to bring this up to any agents who might want to charge you new rates and/or additional charges.

Yeah but I am sure that is for travel within a year of ticketing as no ticket is valid beyond a year right?

mlqsko Feb 20, 2016 4:54 am


Originally Posted by onlysuites (Post 26215355)
Yeah but I am sure that is for travel within a year of ticketing as no ticket is valid beyond a year right?

Well this is a bit of a grey area, but they should frickin honour their old rates. I am in the same situation as you - have tix made in 06/2015 for travel in 05/2016 but I need to make date changes within the validity of the original tickets. Still haven't called in though but I am in contact with EY social media team. Will update when I got something.

gkl Feb 21, 2016 3:32 am

while changing the dates WITHIN the validity of the ticket should not be a problem with the old rates, I doubt that changing the dates to AFTER the validity of the ticket (1 year) will be possible.

onlysuites Feb 21, 2016 5:16 am


Originally Posted by gkl (Post 26219242)
while changing the dates WITHIN the validity of the ticket should not be a problem with the old rates, I doubt that changing the dates to AFTER the validity of the ticket (1 year) will be possible.

That's what I thought too. Hopefully we can find a way as I have some unused F tickets which I won't be flying.

mattoo Feb 23, 2016 8:52 am

8.3.19. GuestSeat Reward tickets are valid for 12 months from the date that the GuestSeat Reward ticket is issued. Travel must commence within these 12 months. Once the first leg of the journey has been completed, the GuestSeat Reward ticket is then valid for 12 months from the date of that journey. OpenSeat Reward ticket validity is the same as that of the fare rule booked.

Ldnn1 Feb 23, 2016 11:48 am


Originally Posted by mattoo (Post 26231393)
8.3.19. GuestSeat Reward tickets are valid for 12 months from the date that the GuestSeat Reward ticket is issued. Travel must commence within these 12 months. Once the first leg of the journey has been completed, the GuestSeat Reward ticket is then valid for 12 months from the date of that journey. OpenSeat Reward ticket validity is the same as that of the fare rule booked.

And I can confirm this does apply. I bought a return First award at the old rates in March 2015 for travel in November 2015. Flew the outbound, and then changed the inbound to October 2016 for no additional cost/miles.

Prince77 Feb 24, 2016 2:41 am

well I booked a reward return Business in June last year for Jan. this year and had to change the date. This was possible without any extra charges or miles.

Prince77 Feb 24, 2016 2:49 am

Left hand does not know what right hand is doing
 

Originally Posted by kiaora1968 (Post 25113601)
The changes to the miles earnings have already made a victim...

I was flying in E-class between AUH and BRU on 9 July 2015. The ticket had been booked in August 2014.

I checked the number of miles that had I had been credited with for that sector and discovered that I had only been credited with 801 miles (0,25) instead of 1602 miles (0,50) as it should have been for tickets booked before 8 July 2015.

I sent an email the same day to "Etihad Guest Gold" explaining the problem, asking them to credit the missing miles on my account, and even joined a copy of their own website explaining the "8 July rule", for reference.

The Etihad "Premium Member Services" representative just sent me a very laconic answer, dismissing my claim and asking me to check their terms and conditions online http://www.etihadguest.com/ and their mileage calculator http://www.etihadguest.com/en/earn-m...ge-calculator/.

Just above the mileage calculator, it is however clearly stated that "2- For tickets issued on fare classes E and Z prior to 8 July, you will earn at the old rates; 0.5 Etihad Guest Miles per mile flown on E (instead of 0.25), and 1.3 Etihad Guest Miles per mile flown on Z (instead of 1.15)".

Obviously the Etihad representative didn't even try to read my mail and understand the claim.

I've sent them a new mail this morning. Will see what happens with it soon...I hope.

well - have the same problem again and again: booked before 8th of July 2015 but received only reduced mileage. Forgive them as they don't know what they do.

onlysuites Feb 24, 2016 3:39 am


Originally Posted by Prince77 (Post 26235533)
well I booked a reward return Business in June last year for Jan. this year and had to change the date. This was possible without any extra charges or miles.

What was your new date?

mattoo Feb 24, 2016 12:55 pm

I booked a one-way Business class redemption the day before the devaluation in July 2015 for a flight in June 2016. I have just changed it to November 2016 without any extra miles or costs.

My original flight in June was re-ticketed last week due to a schedule change so I don't know if that helped or whether I just got lucky :-)

mlqsko Feb 24, 2016 10:31 pm


Originally Posted by mattoo (Post 26237968)
I booked a one-way Business class redemption the day before the devaluation in July 2015 for a flight in June 2016. I have just changed it to November 2016 without any extra miles or costs.

My original flight in June was re-ticketed last week due to a schedule change so I don't know if that helped or whether I just got lucky :-)

I think you got lucky!


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