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-   -   Trouble booking On Line (https://www.flyertalk.com/forum/emirates-skywards/551472-trouble-booking-line.html)

cldflyer Apr 24, 2006 5:52 pm

Trouble booking On Line
 
Has anybody had trouble with Emirates.com? I have been trying to book 2 Biz tix from HKG - BLL for 27 May.
When I enter my request on the first page, it never opens the flights and fares page. I get "can't find server"
I have tried on 2 different computers.

Pete

sadiqhassan Apr 24, 2006 8:13 pm

You can't actually book tickets to/from BLL at www.emirates.com....

do you mean Bangkok perhaps? (BKK)

If so, I tried booking 2 business class tickets HKG-BKK on 27th May, and had no problems. I got right to the payment page...


Originally Posted by Emirates
Charges summary View detailed charges
New to online booking? Click here for a step by step demonstration of the Emirates booking process.
Airfare* (2 passenger(s)) Hong Kong Dollars (HKD) 3,080.00
Tax Hong Kong Dollars (HKD) 240.00
Total charge Hong Kong Dollars (HKD) 3,320.00
Fare conditions Check charges summary in another currency
* Please note that the fare quoted may include any applicable fuel surcharges.


Hong Kong (HKG) to Bangkok (BKK)
Flight no.

Date Time
(local time)

EK387


27 May 06 12:15 am departs Hong Kong (HKG),Hong Kong

27 May 06 1:55 am arrives Bangkok (BKK),Thailand Business
Non-stop

Cheers

LZ-HMI Apr 25, 2006 5:27 am


Originally Posted by cldflyer
Has anybody had trouble with Emirates.com?

Yes, I had great trouble today.

Just trying to retrieve the details, timing, etc of an existing booking, and the website either wouldn't load the page or would load a blank page. I tried firefox and IE, and firefox always wanted to save the page as *.jsp rather than open it.

Very frustrating....

barry willis Apr 26, 2006 3:53 am


Originally Posted by LZ-HMI
Yes, I had great trouble today.

Just trying to retrieve the details, timing, etc of an existing booking, and the website either wouldn't load the page or would load a blank page. I tried firefox and IE, and firefox always wanted to save the page as *.jsp rather than open it.

Very frustrating....

Log a complaint online as a technical issue.I did this and it only took 12 days before I had a response, a worthless one at that!

cldflyer Apr 26, 2006 10:08 pm

Problem Solved
 
I sent a message to customer service. I received a reply from tech support within about 12 hours. They sent some instructions that I tried. They worked on the second try.
I was very pleased with the response time and the instructions.

Pete ^


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