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-   -   Service Changes in J (https://www.flyertalk.com/forum/emirates-skywards/2064098-service-changes-j.html)

Metanoia Feb 6, 2022 1:31 pm


Originally Posted by S.R (Post 33965651)
Probably the US. I’ve noticed that many are hesitant to use the call button on US carriers to order drinks etc because apparently FA’s don’t like it? Hasn’t stopped me though

The (AA/DL/UA) crew is primarily there for your safety so you best be in full cardiac arrest before you use the call button.

Mitglied Feb 7, 2022 1:33 am


Originally Posted by kq747 (Post 33965335)
curious where you heard that it was frowned upon...

I can't entirely remember to be honest as it's been years - probably in passing when I tell somebody my coffee ordering experience (recounted below). This whole time since then I've either gone to the onboard bar or asked a flight attendant. Credit to the Emirates crew that keep you topped-up.

I do remember using the call button one time and asking for a coffee. I pressed the call button and a visibly annoyed flight attendant came over, who appeared to not understand (???) or probably didn't want to understand that I was trying to order a coffee... Anyway, no coffee. So I got up and went to the bar to order it - and have done ever since for all my drinks.

Krz Feb 7, 2022 1:56 am

People order from seat also in economy (at least this was like that before pandemic). I also did it, but usually if I have chance to walk I will do it.

thijsseh Feb 7, 2022 6:00 am


Originally Posted by Mitglied (Post 33970166)
I can't entirely remember to be honest as it's been years - probably in passing when I tell somebody my coffee ordering experience (recounted below). This whole time since then I've either gone to the onboard bar or asked a flight attendant. Credit to the Emirates crew that keep you topped-up.

I do remember using the call button one time and asking for a coffee. I pressed the call button and a visibly annoyed flight attendant came over, who appeared to not understand (???) or probably didn't want to understand that I was trying to order a coffee... Anyway, no coffee. So I got up and went to the bar to order it - and have done ever since for all my drinks.

Especially w.r.t. coffee that's a strange story, the only explanation is that there was some misunderstanding.

Coffee, after all, is not really a 'bar drink' as the other drinks are. When you order a coffee at the bar, the attendant needs to organised to have it made in the galley, which of course is immediately behind the bar / lounge area. He / she will (in my experience) do it without batting an eyelid, but it's not what the bar is there for (I think).
The only time I was met with a frown was when I ordered an 'affogato al cafe'. It was on the menu as being available in the bar, but apparently it was a new addition and had obviously not been ordered before (at least not to this crew). I pointed out that it was not my personal whim, but that it was on the menu. A slight panic ensued but 10 minutes or so we were presented with two really nice affogatos, and a thank you for pointing this new menu item out to them.

kq747 Feb 7, 2022 6:51 am


Originally Posted by Mitglied (Post 33970166)
I can't entirely remember to be honest as it's been years - probably in passing when I tell somebody my coffee ordering experience (recounted below). This whole time since then I've either gone to the onboard bar or asked a flight attendant. Credit to the Emirates crew that keep you topped-up.

I do remember using the call button one time and asking for a coffee. I pressed the call button and a visibly annoyed flight attendant came over, who appeared to not understand (???) or probably didn't want to understand that I was trying to order a coffee... Anyway, no coffee. So I got up and went to the bar to order it - and have done ever since for all my drinks.

Definitely sounds like a random incident and as someone else mentioned- very odd for a coffee request which is not even prepared at the bar. The bar is optional for ordering and I think most people order from their seat and that is the general expectation.

Mitglied Feb 7, 2022 11:25 pm

Wow, really interesting stuff, thanks all!
I'm really glad I mentioned all this!
Really looking forward to my flight this weekend :)


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