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ExpertFlyer issues

"Emirates award information is temporarily unavailable while we wait for our information vendor to fix an issue. Thank you for your understanding".

Hopefully resolved soon!

Quote:

Originally Posted by Moflav (Post 31435332)

"Emirates award information is temporarily unavailable while we wait for our information vendor to fix an issue. Thank you for your understanding".

Hopefully resolved soon!

Yeah not so happy about this right now but at least we can search EK's website (sort of) for rewards.

The issue has been resolved, thank you for your patience.

Expert Flyer not showing upgrade availability?

Has something changed in EF's ability to show upgrade availability on Emirates? I'm sure it used to work pretty well but I was searching yesterday for upgrades from Economy to Business on MAN-DXB and BHX-DXB in late Jan/ early Feb and literally couldn't find a single seat in fare class D (Saver award and upgrade), although there were plenty in class O (Flex award). But when I went to the Emirates website and put in a few of the same dates and routes I could find upgrade availability there, which I was able to book.

Has the EF system stopped working properly? Or am I seeing extra availability on the Emirates website because I'm logged in as a Gold member? Is there a better method of finding these upgrade seats?

Thanks!

Quote:

Originally Posted by Bossarb (Post 31760909)

There definitely seems to be something wrong with award / upgrade availability on EF. I searched for Z availability the other day, nothing showed up. Decided to put in an alert: immediately got the email to confirm that Z was available. Thought that maybe something had come up in the minute between checking and activating the alert so checked again. Nothing. Submitted the alert again: Another email. This was earlier this week. So 'a better method' seems to be to set alerts (at least for now).
I'll try to contact EF to query this when I get a chance.

Thanks. The problem with setting alerts is that on my usual London-Dubai route there are 11 flights per day and I might have flexibility across 3 days in each direction, so I'd need to set 200+ alerts individually! I hope EF can sort it out because as far as I know there is no independent site like rewardflightfinder nor a proper search facility on the Emirates website itself (unless I've missed that).

Quote:

Originally Posted by Bossarb (Post 31761058)

Any update from ExpertFlyer Voice ?

Quote:

Originally Posted by thijsseh (Post 31761016)

Sounds like married segment logic, make sure your search is only for that segment which the alert is for.

There is no issue showing EK awards when available. If someone has a specific example please email us directly.

Results from https://www.ExpertFlyer.com

Code:

Awards & Upgrades Search

Departing DXB on 12/27/19 12:00 AM for AMM

Flying EK on booking class Z D N





Frequency

Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats

0 Connections

EK 901 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y

12/27/19 8:00 AM 12/27/19 9:40 AM 97% / 9m Business - Saver Award & Upgrade D Y

Economy - Saver Award N Y





0 Connections

EK 903 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y

12/27/19 2:05 PM 12/27/19 3:30 PM 76% / 14m Business - Saver Award & Upgrade D Y

Economy - Saver Award N Y





0 Connections

EK 905 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y

12/27/19 10:15 PM 12/27/19 11:40 PM 97% / 9m Business - Saver Award & Upgrade D Y

Economy - Saver Award N Y

Quote:

Originally Posted by ExpertFlyer Voice (Post 31779476)

Code:

Awards & Upgrades Search

Departing DXB on 12/27/19 12:00 AM for AMM

Flying EK on booking class Z D N





Frequency

Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats

0 Connections

EK 901 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y

12/27/19 8:00 AM 12/27/19 9:40 AM 97% / 9m Business - Saver Award & Upgrade D Y

Economy - Saver Award N Y





0 Connections

EK 903 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y

12/27/19 2:05 PM 12/27/19 3:30 PM 76% / 14m Business - Saver Award & Upgrade D Y

Economy - Saver Award N Y





0 Connections

EK 905 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y

12/27/19 10:15 PM 12/27/19 11:40 PM 97% / 9m Business - Saver Award & Upgrade D Y

Economy - Saver Award N Y

Yes, I agree that the problem I indicated seems to have been caused by married segment logic. I think (but I invite comments from people who understand this better than I do), that it has to do with the difference between awards and upgrades. We know that these come from the same fare buckets (Z for first and D for business), but awards are issued for the entire leg (i.e. all segments), whist upgrades are (or at least can be) issued on a ‘per segment’ basis. To clarify, one cannot book an award CPT/DXB/JFK in ‘mixed cabins’ (just like one cannot purchase a cash ticket ‘mixed’). But it is entirely possible to upgrade a single segment using Skywards (miles). So when one puts in a query CPT/DXB/JFK, one gets the married segment result: only a ‘yes’ when BOTH segments are available. Lesson: when looking for upgrades, search by segment (unless you really only want to upgrade the entire sector). I hope I have made this clear!

My problem was nothing to do with married segments because it was a direct flight (two threads have been merged here). It was pretty simple: I looked for D fares on EF, couldn't see any for the days I needed but then went onto Emirates.com and they were there for precisely the same route and day and flight.

I will look again when I have time.

Isn't this the issue of different availabilities for different markets? ISTR ExpertFlyer uses the US availability for its searches. So, there may be nothing available for US, but plenty of availability for UK.

Quote:

Originally Posted by DYKWIA (Post 31781345)

Do you mean POS (Point of Sale) here? You can set the POS in EF for quite a variety of markets.

Quote:

Originally Posted by thijsseh (Post 31781406)

Do you mean POS (Point of Sale) here? You can set the POS in EF for quite a variety of markets.

Indeed I did.

That implies that there would be different availability for an upgrade fare class depending on POS. Is that really correct? I've never heard of that under any other airline loyalty program. Different fare pricing, sure - but different availability of a reward seat for the identical flight??

[deleted]... theory about EF not seeing multiple seat availability in class D doesn't seem to be correct when I do more research...