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-   -   Dissapointing DXB lounge experience (https://www.flyertalk.com/forum/emirates-skywards/1831617-dissapointing-dxb-lounge-experience.html)

DYKWIA Mar 25, 2017 7:11 am


Originally Posted by moral_low_ground (Post 28084293)
How ridiculous. You're really saying that an employer is going to fly around a "low value" employee such that they can achieve gold card status (50 flights or 50K Tier miles) and that this person is going to be so lowly paid doing this job as not to be able to afford $50 ???? (or as a partner of a platinum who by very definition is going to be flying in paid for J and above (as impossible to get Plat flying in Y) can also not afford $50)

Must be the dumbest argument I've heard in a long time

as impossible to get Plat flying in Y

(is the) the dumbest argument I've heard in a long time

Indeed... :)

Wtravel Mar 25, 2017 7:39 am

Was there not a rule that children could be brought - not bought 😉 - into the lounge when on the same flight?

Flame3601 Mar 25, 2017 7:42 am


Originally Posted by Wtravel (Post 28084588)
Was there not a rule that children could be brought - not bought 😉 - into the lounge when on the same flight?

They stopped that as it did not go down well with the UN human rights delegation :D. But seriously i think that was before the whole new pay to enter rule for the lounges.

Wtravel Mar 25, 2017 8:38 am


Originally Posted by Flame3601 (Post 28084597)
They stopped that as it did not go down well with the UN human rights delegation :D. But seriously i think that was before the whole new pay to enter rule for the lounges.

Just checked the EK website, it is actually still there for Platinum:

https://www.emirates.com/hu/english/...-lounge-access

subject2load Mar 25, 2017 9:06 am


Originally Posted by Wtravel (Post 28084746)
Just checked the EK website, it is actually still there for Platinum:

https://www.emirates.com/hu/english/...-lounge-access

Can't say for sure .....but I think the little jokey aside by Flame3601 was a reference to the mention of children being 'bought', rather than the small print T&C's regarding lounge rules for Plats.

Edit : Although on re-reading, I guess he may have been referring to a perceived change of rules too.

ghostwrita Mar 25, 2017 9:16 am

Rules are rules and need to be abided to. It should not have been a surprise.

What riles me, though, is when rules are bent for some and not for others. My boss' glamorous-looking wife had no such problems. I happened to be on the same flight as them to BKK and my boss asked to guest one of two kids in. I arrived late and raced to lounge, worried they were sitting around waiting for me. Got to J lounge, called, to find the glamorous wife had charmed her way in....

skywardhunter Mar 25, 2017 9:29 am


Originally Posted by Brussels traveller (Post 28083880)
Now, we all know the rules about allowing only one guest but to insist that she could not enter the lounge unless she paid $50 for our half-asleep 3-year old girl seems to verge on the ridiculous (or desperate).

We all know the rules, but to follow them is ridiculous?

I think there is no complaint to be made, however I do also think there was a minor CS failing in not having the leeway here given a few months ago the child would've been allowed in free. I think an unofficial 1-year grace (i.e. under 2 is free but unofficially if asked they allow under 3) would be an appropriate policy.

subject2load Mar 25, 2017 9:31 am

ghostwrita - I do know exactly you mean. And I very much agree as a general point.

But ...... I also feel that sometimes in life (and with the aim of reducing our personal stress factor ....! ) we just have to adopt a sort of 'That's the way of the world' philosophy.

Premiership footballers - whose average annual earnings are stratospheric when measured by all normal standards - are never asked to pay to get into nightclubs ..... the sort which will rigorously enforce charges for those existing on rather more humble pay cheques !

Maybe EK like the idea of their lounges having as many 'glamorous' (a description always in the eye of the beholder of course !) users as possible.

Madone59 Mar 25, 2017 9:33 am

I get what Brussels traveller is saying, and understand the frustration. When I was a kid I traveled a lot with my family and lounge agents always accommodated families of qualified adult travelers.

What I have found, in my very limited EK experience, is the lounge staff is incredibly serious about rules so in the end I am not surprised how this transpired.

subject2load Mar 25, 2017 9:38 am

@skywardhunter - I'll try the 'one year unofficial grace' theory next time I'm about to book flights a week or so after EK have just introduced a fares hike :)

Good tip !

circusboy Mar 25, 2017 9:42 am


Originally Posted by skywardhunter (Post 28084908)
We all know the rules, but to follow them is ridiculous?

I think there is no complaint to be made, however I do also think there was a minor CS failing in not having the leeway here given a few months ago the child would've been allowed in free. I think an unofficial 1-year grace (i.e. under 2 is free but unofficially if asked they allow under 3) would be an appropriate policy.

What about it they are 3 years and 1 week old, would you not bend the rules for them too?

skywardhunter Mar 25, 2017 9:53 am


Originally Posted by circusboy (Post 28084950)
What about it they are 3 years and 1 week old, would you not bend the rules for them too?

It's not bending the rules when it's a policy, even if unannounced. The point being that a 2.5yr old can still be quite a handful and not all children develop equally and when the parent is clearly struggling Vs when a 2yr old is happily enjoying the airport i think the dragon can be given that leeway.

Braniff Mar 25, 2017 10:23 am


Originally Posted by Madone59 (Post 28084920)
What I have found, in my very limited EK experience, is the lounge staff is incredibly serious about rules so in the end I am not surprised how this transpired.

This is very much my experience as well. Lounge staff does not seem to have been granted any flexibility in the application of the rules. Same with Lufthansa :) Air France has been - by far - the most flexible in my experience when travelling as a family.

ioto1902 Mar 25, 2017 11:33 am


Originally Posted by Wtravel (Post 28084746)
Just checked the EK website, it is actually still there for Platinum:

https://www.emirates.com/hu/english/...-lounge-access

Thanks a lot Wtravel !

I didn't know that.
Moreover, it says 'minors', therefore, they don't have to be my children (too late !). They can be my grand children. Quite good for us ! ^

subject2load Mar 25, 2017 11:47 am

Or perhaps just grab a couple of random kids from the general concourse ioto ..... and guest them into the lounge.

I'm sure the parents won't mind. They might even be delighted for you to take them off their hands for an hour or so :D


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