Do I qualify for STPC?
 

I am booked this week SIN-DXB-LYS in J and taking the 0140 departure from SIN. We have a 9h35 layover in DXB so shouldn't I qualify for the STPC. Its not showing up in manage my booking?

as long as there is no other flight to LYS between your arrival into DXB and your departure to LYS and you are in a booking class that is eligable for STPC, then yes

I would suggest giving EK a call

Please let us know what the response is.

Although I agree with Dave Noble's interpretation of the rules, there are reports that EK will refuse STPC as you could have taken a later flight from SIN.

There is also a clause that STPC is dependant on fare paid.

Actually, since the beginning of this month and the website redesign, I am seeing Dubai Connect offered on itineraries that in the past used to be denied for that reason. And the T&C seem to have been updated as well.

They booked us at Le Meriedien ^ . I was worried that they would have told me I was ineligible because I could have taken a later flt from SIN.

Glad we have cleared that one up

I have sent a letter to Emirates due to my connect booking no longer appearing on Manage my Booking. This was confirmed online and lucky enough i have a copy. I have a 11hr stopover in DXB, travelling fom Perth to Lisbon. Despite an early flight being available Emirates were still offering hotel accommodation on the later flight, hence why I booked the flight. I don't know where I stand now, but assume Emirates must still have a contactual obligations to provide the hotel accommodation. In the event Emirates try and wiggle out of it can anyone tell me whether their misrepresentation would subsequently make the contract we entered into void.

If you are concerned, just pop into the EK office in Perth and pick up the voucher ( plus save time on arrival into DXB )

As long as your connection meets the criteria and you have booked it, there isn't anything to worry about

Looking at the schedules from PER-LIS in May, unless you are on EK421 which only has a 4 hour connection to LIS, then you are eligable for STPC ( subject to being in an eligable booking class )

It disappears and reappears all the time. Mine was not showing up when I flew, yet I still received the voucher.

Yes I can confirm this, it goes and comes but it's not a worry, it's still in their system.

I think what happens is they do some maintenance or something and it disappears, both from our reservations and from the booking engine (if you try to do a booking where Dubai Connect should be offered you will see that it's not available). But it's not a worry, all the info you entered is still there and once the system is back up and running you'll be able to see it again and everything will be fine :)

Are there any circumstances where saver or flex award flight tickets are ever eligible for a hotel in Dubai?

Economy Saver - No. Others - yes.

From the Ts and Cs: