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Originally Posted by eightblack
(Post 16393475)
Actually, it's not that hard. EK own an IT business called Mercator. While I don't know the total capabilities of the business or IT solutions on offer, a component of their platform is a CRM and loyalty management product.
http://www.mercator.com/solutions/CRM/CRM.aspx I am talking about the service delivery /customer experience side. |
Originally Posted by B747-437B
(Post 16393478)
They can do it already. I have been evaluating the Mercator CRM and CASA product for my employer over the last few months and am very impressed by the functionality it can provide
It's really a slap in the face for all customers. |
Originally Posted by Iain D
(Post 16399737)
It's a pity that EK doesn't spend a bit more (from its huge profits) on its servers which provide woefully slow service.
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Originally Posted by B747-437B
(Post 16393702)
Agreed.
I also flew IST-DXB last week and I was the ONLY Gold in Y class out of 158 passengers on a 2-class 772. On DXB - DME - DXB, around 3-5 golds per flight in Y usually.. |
On DXB - RUH - DXB every fourth pax in Y is Gold. My assumption is that for DOH/ KWI/ BAH/ CAI and the mentioned African destinations, there is always a very high proportion of Golds.
Yes, the flights with a low proportion are the majority. I am not denying that. Just saying that there is a need for a 4th tier. The migration from Gold to Silver technically should have started for the past months since Flex/ Saver was introduced last year with the effect of skywards members not being able to reach their threshold past April. |
Originally Posted by GigoloArt
(Post 16401432)
On DXB - RUH - DXB every fourth pax in Y is Gold. My assumption is that for DOH/ KWI/ BAH/ CAI and the mentioned African destinations, there is always a very high proportion of Golds.
Yes, the flights with a low proportion are the majority. I am not denying that. Just saying that there is a need for a 4th tier. The migration from Gold to Silver technically should have started for the past months since Flex/ Saver was introduced last year with the effect of skywards members not being able to reach their threshold past April. RUH has so many golds in Y ? These MEA sectors earn very less right so is it that all these folks travel very very frequently ? |
Originally Posted by abhilife2001
(Post 16402414)
yes, but the actual effect of skywards flex and saver (tier miles issue)only started taking effect since past 2 months I believe..
Originally Posted by abhilife2001
(Post 16402414)
RUH has so many golds in Y ? These MEA sectors earn very less right so is it that all these folks travel very very frequently ?
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Originally Posted by GigoloArt
(Post 16403135)
The issue with RUH in particular is that not a lot of business expats like to live there, a lot of people commute. Yes, a usual 2 class config 77W has 100 out of 400 Y pax.
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Originally Posted by LovetoTravel83
(Post 16403622)
Not sure about that, I've been on this route quite a few and always got upgraded to J, surely if there were that many golds in Y they would've got the upgrade.
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