If LY asks us, I'm sure we'd oblige. LY elected to keep their in-house website rather than use the Amadeus e-Retail engine. The LY site is built and maintained by LY, and is only connected to Amadeus to make bookings and retrieve/update information. A number of airlines select this option - BA did, and their website is regarded as excellent, I believe. Quite a lot don't select that option though :D

We're you able to do that before the migration ? Besides, I think you can now (from the English site).

It's embarrassing to realize that the El Al flight search webpage functions properly with neither Explorer or Firefox.... Who's awake over there?

Apparently not embarrassing to the right people. :o

Welcome to FT, flyingtrue!

Dear Sir
Thank you for your concern and feedback.
We have made sure that our reservation system will function properly with both Explorer and Firefox. However, if you still experience problems, we would love to receive your comments. If you choose to do so, please make sure to specify which version of browser you are using and if it is possible, attach a print of the screen.

Yours
EL AL Rep.

Dear El Al Rep.,
Have you fixed the issues raised in this thread in posts #69 and #80? These are issues being experienced in Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14 ? Please report back to us with the progress you are making.

Yours,
yosithezet

Anyone else having problems with points not posting since the cutover? I'm thinking that they are having trouble with the FFQ numbers not linking correctly to the flown sectors.

good
 

I must say that are many mistakes that the system does in our favor...
I hope they don't fix them.

LiorM

Yup... Points doesnt post....
 

Very strange... half flights... or flights are not recognized...

I even arrived to the airport and the told my my FF is not updated in the
order althought its written in the e-ticket... go figure...

My agent told me that (as you said yosithezet) there is a linking issue
and now the FF appears in another place, and since 2 systems still
work this is why there is a mess.

Its a big mess, Lucky they upgraded only the back-office...
If they would upgrade the computers on the planes.... Oh Vey Zmir!

BTW: LiorM is right, I was upgraded in one flight from Y to C, and 5 Minutes after from C to A...
They understood there is a mistake but you cannot argue with the computer.. Lucky LAX -> TLV Flight...
(no charge for points on the upgrade from C to A seen so far, 1 month after already)



8-)

This has caused a nightmare for me as well-
LY didn't advise the agent about the matmid number entry change
In the past you put in 6 ot seven digits with TL (or SL GL PL) and no problems
Amadeus only recognizes 6 digits and you can't put in with TL before-
With the system changeover all Matmids were not recognized if they weren't in the 6 digit format-
I had to take number out and put it in the right way

What agency do you work for? My travel agent when I went to visit, had a guide for Amadeus for agents who do El Al. They seemed to know the process.

I have an Israel-based TA friend who works with Amadeus in general (not just for El Al) and he says that since the change-over he can't grab seats (for PL's and GL's), can't issue bonus tickets, can't re-issue upgraded tickets and that reservations are dropping left and right without rhyme, reason or forewarning.

This "guide" didnt include anything about matmid numbers... Besides I don't use Amadeus.

the original email sent to agents today - and for those not fluent in the reading of hebrew -
upgrades will now revert to the original way prior to the move to Amadeus - for all Matmid members - so you can book Z or D and issue M or S and add vouchers
--

20 מאי 2008

‏ט"ו אייר תשס"ח

חוזר: 67/2008





הנדון: שינוי תהליך השדרוג לחבר מועדון הנוסע המתמיד




סוכן/ת יקר/ה,
בעקבות פניות רבות של סוכני נסיעות וחברי מועדון, ועל מנת לשפר את השירות הניתן ללקוחותינו המשותפים, החליטה חברת אל על לשנות את שיטת תהליך השדרוג והזמנת מקום לחברי מועדון הנוסע המתמיד, אשר הייתה נהוגה במעבר למערכת אמדאוס.

אנו שמחים להודיע כי החל מיום א' 25/5/08, ניתן יהיה להזמין את המחלקה המשודרגת מראש (D , Z, A ).


יש להנפיק את כרטיס הטיסה במחלקה המשולמת במחיר הישים (בשדרוג למחלקת עסקים עסקים במחלקות Y, S, M ובשדרוג למחלקה ראשונה במחלקות I ו- C) לפי ה-TIME LIMIT אשר תקבלו במערכת.
בקשה לשדרוג - יש להעביר לשרות לסוכן את מספר שובר השדרוג, מספר כרטיס הטיסה שהונפק על ידכם ושובר התשלום (במקרה הצורך) ע"י פקודת TKTG (בהתאם להנחיות כל GDS).
אנו ממליצים כי את הבקשות לשדרוג תעבירו כ- 10 ימים לפני מועד הטיסה, אולם לא יאוחר מ- 6 שעות לפני מועד הטיסה.


אנו מקווים כי השינוי יקל על עבודתנו המשותפת ויעלה את שביעות הרצון שלכם ושל לקוחותינו המשותפים.



נשמח לעמוד לשירותכם בכל שאלה.



בברכה
שיווק ישראל

[QUOTE=steffa;9754287]the original email sent to agents today - and for those not fluent in the reading of hebrew -
upgrades will now revert to the original way prior to the move to Amadeus - for all Matmid members - so you can book Z or D and issue M or S and add vouchers
--
After waiting for the English Letter I finally got it this afternoon-
After I got it from Matmid
So LY sent it to Matmid members before agents!!
How nice!