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-   -   Present performance (https://www.flyertalk.com/forum/el-al-matmid/2076123-present-performance.html)

davidcamp6 Apr 18, 2022 3:34 am

Present performance
 
I only travel to TLV four to six times a year, and having been there in Nov and Feb on BA I am likely to be going for a short break next month. BA want ridiculous money and looking at LY it seems their offering is looking good again ( I last flew with them just before the pandemic).
BA have had much publicised problems recently and I was wondering how LY are coping? In particular are there many cancellations occurring or is it likely that scheduled flights are operating reasonably on time?

eugnk Apr 18, 2022 2:19 pm

LY arbitrarily cancels flights, shifts flights by half or full day at short notice. Some of sold LY flights are phantom.
The company does not succeed to maintain a working call centre or any other communication channels - there are reports of waiting times of a few hours, and calls returned weeks after an initial request to resolve an urgent issue.
Website is limited in its functionality, and most things - including resolving the cancellations - would require calling them.

I would stick with BA, which with all its problems is still on another level when handling IRROPS.

Calculated Risk Apr 19, 2022 12:36 am

I have flown LY multiple times this year. The only issue is the pre-check-in lines which can be mostly avoided by either travelling with hand luggage only or if you have status that will permit you to use the business line. At the destination, I didn't experience any issues either arriving or departing
I have also flown BA but not since last year. The service was excellent but unless they're operating a business line pre-check-in the lines are horrendous - like all other airlines departing TLV (unless you have hand luggage only).
In terms of the online and phone service, I completely agree with [MENTION=634291]eugnk[/MENTION]. where I think he may be exaggerating somewhat is with regard to the statement he made about cancelled flights and flight shifting. I don't think it's as common as he says.

davidcamp6 Apr 19, 2022 1:20 am

Thank you both, I was aware of the phone and communication issues because of FT. It is a dilemma for me as the prices are high at the moment for PE and business across all airlines. I have to consider the cost and time to get to LHR (over 3 hours). Status with both is presently silver. I am seriously considering EasyJet from BRS via CDG was the flight times are good ....Hey Ho.


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