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-   -   Cancelling trip with Matmid points (https://www.flyertalk.com/forum/el-al-matmid/1301764-cancelling-trip-matmid-points.html)

caroleknc Jan 12, 2012 12:08 pm

Cancelling trip with Matmid points
 
Does anyone know if you have we jad tp cancel a trip if they will rebank your points?

I am looking into insurance for our flights that were bought through Matmid through American Express. The insurance company told me that if the points are not rebankable they can insure us.
Anyone know the answer?

clubman Jan 12, 2012 11:43 pm

I might be mistaken but I'm pretty sure the T&C of Bonus tickets are that once ticketed there are no refunds.

This is a big minus compared to most other FF programs that actually allow some flexibility with redemption bookings (as a BA Gold card holder I have full flexibility to change or cancel any miles bookings with no penelty).

may_east Jan 13, 2012 12:57 am


Originally Posted by clubman (Post 17805027)
I might be mistaken but I'm pretty sure the T&C of Bonus tickets are that once ticketed there are no refunds.

This is a big minus compared to most other FF programs that actually allow some flexibility with redemption bookings (as a BA Gold card holder I have full flexibility to change or cancel any miles bookings with no penelty).

although this is not published, and maybe only for gl/pl/tpl, i've canceled a bonus ticket (issued ticket! not just the voucher) and points were redeposited in my account. the cost was 75$ (of course the return only points that are still valid).

MLM JET Nov 3, 2013 6:31 pm


Originally Posted by may_east (Post 17805220)
although this is not published, and maybe only for gl/pl/tpl, i've canceled a bonus ticket (issued ticket! not just the voucher) and points were redeposited in my account. the cost was 75$ (of course the return only points that are still valid).


I know this is old but if I book roundtrip and want to refund the return segment am I better off issuing 2 separate vouchers? My travel agent says there is $150 redeposit fee does anyone else know?

MLM JET Nov 4, 2013 9:38 pm

My agent confirmed its $75

ludde53 Nov 27, 2013 3:56 am

Cancelling bonus tkt
 
I booked two bonus tkts to AMS in September 2012 for myself and my wife. For personal reasons we had to cancel and El Al put the tickets on hold for a year and we used them in August 2013. As far as I can remember there was no extra cost charged. Had we not utilised the tickets within 12 months I was told that the points would be refunded to my account (maybe this would have cost the $75 that others here have mentioned).
I am a PL, so there might be different rules for other members.


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