EasyJet Holidays cannot provide breakdown of costs
 

Hi,

I had to cancel an easyJet Holiday due to coronavirus in December. My travel insurance claim has been denied because easyJet cannot provide a full breakdown of the holidays costs ie. Flight, TFC’s, Hotel cost, and transfer costs.

EasyJet have replied stating the holiday was sold as a bundle and therefore they cannot breakdown the package costs.

Has anyone else experienced this, or have any advice how to get the issue resolved?

Thanks in advance

Sounds like your travel insurance are simply being awkward in order to try and get out of paying.

I would escalate with the insurance company and threaten them with the ombudsman

Sounds like a problem with the travel insurer. It is a package holiday and sold as a package. I'm yet to see any package holiday provider supply a breakdown of costs- the package price is the package price.

Did the insurer say why they needed the breakdown in costs?