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I think that insisting is the key!
I booked a flight with WizzAir that was cancelled the departing day. We discovered this in the airport :(. I rebooked the flight on the next date available (the next day) and asked them (by email) for refund of the hotel and transportation to&from the airport. I had to email them 4 times (every 3-4 days I send them an reminder) in order to get their first reply and then continued till I got the full refund of my expenses. 2 month later, they emailed everyone on that flight asking for excuses and offering us a free flight, which I considered a very nice thing. |
Originally Posted by ripago
(Post 14614617)
I think that insisting is the key!
I booked a flight with WizzAir that was cancelled the departing day. We discovered this in the airport :(. I rebooked the flight on the next date available (the next day) and asked them (by email) for refund of the hotel and transportation to&from the airport. I had to email them 4 times (every 3-4 days I send them an reminder) in order to get their first reply and then continued till I got the full refund of my expenses. 2 month later, they emailed everyone on that flight asking for excuses and offering us a free flight, which I considered a very nice thing. |
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