Credit card required to make a restaurant reservation
What are your thoughts on this?
Today, I phoned a restaurant to make a reservation. At the end of the process of selecting date/time (one week from now), they wanted me to give them a credit card over the phone. I asked if they had a secure online site to provide the information; they did not. I believe they were literally going to write my credit card number on a piece of paper :eek: and do...I don't know what with it. :confused: I chose not to do it, and said we would just walk in on the evening we intend to dine. If we can't get a table, we'll go elsewhere. No big deal. - The restaurant in question is not Michelin-starred or Forbes rated. I personally believe it *could* reach the Forbes four-star level, if it chooses to pursue such a thing. (It has received critical acclaim in other publications.) Unlikely to achieve Michelin stars, being in Missouri and all... - Two-person reservation on a Wednesday night. Probably 75% chance we'd have success as walk-ins. It's not a place that must be booked weeks/months in advance. (Again, it's KC...even our lone Forbes four-star restaurant is relatively easy to book on Open Table a few days in advance.) - I don't have any intention of no-showing the reservation. I'm conscientious about canceling reservations in Open Table when plans change. - I have booked restaurants before that required credit cards in advance (the French Laundry being one), but it was a secure online transaction. For a small subset of the world's great restaurants, and a standard secure process, this does not bother me. I mean, I don't *like* it, but I get it. What are you comfortable with? On one hand, I suppose our credit card numbers are all over the place anyway, and having it on a piece of paper in the drawer in some restaurant office isn't really much *incremental* security risk. I was just taken aback by the combination of (a) not being able to book this online and (b) being asked for a CC number by a restaurant that, while it may aspire to become the French Laundry, isn't really there yet. |
This drives me nuts too, and I really don't like going out my CC over the phone! Typically I will ask what they are doing with the information, or where it is being stored and they will back down. If they really insist I only give my AMEX because if there is any fraud I am more than happy to let them deal with it.
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There are a few that require CC's for parties 6 or more or for special occasions (Mother's Day, Thanksgiving etc.). With the CC, they have a cancelation policy and penalty. I understand the need. I can usually give the info through Open Table. I haven't had concern providing over the phone either. Always Amex though!
Two people on a Wed night? Kinda strange. |
Indeed, large groups / private dining: I totally get that. We *really* avoid restaurants on things like Mother's Day, Valentine's Day, etc., but I'm aware the practice is more common there. This one really surprised me though...
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For just 2 people? Of course not. Don't give it another second's thought, pinniped.
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I would have done the same as you and just took my chances as a walk-in. Did they inform you of a charge for a no-show? If not and they are just taking cc #s to make you somehow feel more committed, then if I wanted a rez that badly I would probably scramble a few digits. In general I don't even like the custom in this country of a server disappearing with your card as opposed to the tableside method in Europe, and I certainly don't like the idea of my cc# floating around on a piece of paper in a restaurant.
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Why not just make something up?
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Originally Posted by thelark
(Post 26913038)
Why not just make something up?
or give them your gas card # |
He11 No and I wouldn't go back, i'd even fire off an email to the business and let them know why
now if I really loved the place, I'd fire off an email to complain and say, that while I still might patron your business, it will be less and still will only be as walk in for as long as you keep the CC requirement for reservations |
Depends on where you are. In Boston, NYC, and DC, it's now become common for run-of-the-mill places and more and more of them require a guarantee even for 2-3 people.
They actually want to force you to do a walk-in because holding tales for late arrivals adds up over the course of an evening. So, really depends on where you are. Expect it to become more of the norm. |
Given how common no-shows have become, I can see their point. Sometimes people make reservations at 3 or 4 restaurants and then decide on that day what they feel like eating.
I assume they are typing the number into their POS to see if it's valid, so they can charge you the no-show fee. I don't object to this in principle, but the whole thing seems a bit insecure to me. You can always give them a virtual card number, or buy a Visa gift card and use that, if you're concerned about your card number getting compromised. |
Originally Posted by cbn42
(Post 26913436)
Given how common no-shows have become, I can see their point. Sometimes people make reservations at 3 or 4 restaurants and then decide on that day what they feel like eating.
I assume they are typing the number into their POS to see if it's valid, so they can charge you the no-show fee. I don't object to this in principle, but the whole thing seems a bit insecure to me. You can always give them a virtual card number, or buy a Visa gift card and use that, if you're concerned about your card number getting compromised. |
I can't think of the last time I made a reservation over the phone. That said, I'm fine giving my cc# when I make a reservation over OpenTable.
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Originally Posted by chgoeditor
(Post 26913534)
I can't think of the last time I made a reservation over the phone. That said, I'm fine giving my cc# when I make a reservation over OpenTable.
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Yes, some places ask for this no matter the party size. I assume it's often that they are (or fancy themselves to be) catering to such a "trendy" clientele that might flake and not show. Hence I never do it. :P
Most likely the host is going to enter the cc # into their Micros or other POS system. But that doesn't make me feel any more secure than writing it on a slip of paper. |
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