Change fee when changing/buying a higher fare on same flight?
Feb 11, 2009, 1:42 pm
#1
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Change fee when changing/buying a higher fare on same flight?
I have T-class fares booked for a flight in two weeks: JFK-VCE-JFK. I called Delta to ask if I could buy up to an M-fare so I can use my platinum upgrade coupons. Delta would get $1000 more out of me each way, for a net revenue gain of $2000.
The agent wanted to charge me a $250 change fee! (I told her I'd buy up if she could waive the change fee, and not otherwise. She said no go.)
Is this change fee correct?
The agent wanted to charge me a $250 change fee! (I told her I'd buy up if she could waive the change fee, and not otherwise. She said no go.)
Is this change fee correct?
Feb 11, 2009, 1:59 pm
#2
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Feb 11, 2009, 2:01 pm
#3
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Change fee when changing/buying a higher fare on same flight?
I also have tried to book a higher fare, i.e. up to a K domestic to use PMUs and been told there would be a $150.00 change fee; this is for the "exact same itenerary". This is a very touchyt area for me personally, and I have called and written more than once. Maybe we need to make a full court press on this one by our fellow FTers and see what happens!
Would be nice if:
a: DL would waive this to get more revenue on same itinerary, and/or
b: consider at least reducing it for their most $$ frequent flyers (Platinums/Golds)
Would be nice if:
a: DL would waive this to get more revenue on same itinerary, and/or
b: consider at least reducing it for their most $$ frequent flyers (Platinums/Golds)
Feb 11, 2009, 2:10 pm
#4
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I have T-class fares booked for a flight in two weeks: JFK-VCE-JFK. I called Delta to ask if I could buy up to an M-fare so I can use my platinum upgrade coupons. Delta would get $1000 more out of me each way, for a net revenue gain of $2000.
The agent wanted to charge me a $250 change fee! (I told her I'd buy up if she could waive the change fee, and not otherwise. She said no go.)
The agent wanted to charge me a $250 change fee! (I told her I'd buy up if she could waive the change fee, and not otherwise. She said no go.)
Feb 11, 2009, 2:54 pm
#5
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I had a phone agent tell me she was 'waiving the change fee because I was PM' in a similar circumstance about a year ago. Perhaps they've tightened up policy on this since then. It seems stupid to charge a change fee for someone paying hundreds or thousands of $ extra to bump up the fare bucket on the same flight.
I agree. If someone on a T fare wants to trade up to a higher fare class and give DL more money, why impose a fee?
Originally Posted by clarence5ybr
I have T-class fares booked for a flight in two weeks: JFK-VCE-JFK. I called Delta to ask if I could buy up to an M-fare so I can use my platinum upgrade coupons. Delta would get $1000 more out of me each way, for a net revenue gain of $2000.
The agent wanted to charge me a $250 change fee! (I told her I'd buy up if she could waive the change fee, and not otherwise. She said no go.)
The agent wanted to charge me a $250 change fee! (I told her I'd buy up if she could waive the change fee, and not otherwise. She said no go.)
Feb 11, 2009, 3:44 pm
#6
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I agree. If someone on a T fare wants to trade up to a higher fare class and give DL more money, why impose a fee?
I agree. If someone on a T fare wants to trade up to a higher fare class and give DL more money, why impose a fee?
Feb 11, 2009, 3:57 pm
#7
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Feb 11, 2009, 4:03 pm
#8
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That's not what I was taught in business school. The fee is absolutely dumb. Do you have to pay a phone booking fee on top of this?
Feb 11, 2009, 4:31 pm
#9
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I also have tried to book a higher fare, i.e. up to a K domestic to use PMUs and been told there would be a $150.00 change fee; this is for the "exact same itenerary". This is a very touchyt area for me personally, and I have called and written more than once. Maybe we need to make a full court press on this one by our fellow FTers and see what happens!
Would be nice if:
a: DL would waive this to get more revenue on same itinerary, and/or
b: consider at least reducing it for their most $$ frequent flyers (Platinums/Golds)
Would be nice if:
a: DL would waive this to get more revenue on same itinerary, and/or
b: consider at least reducing it for their most $$ frequent flyers (Platinums/Golds)
Feb 11, 2009, 7:17 pm
#10
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Feb 11, 2009, 8:45 pm
#12
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I'm guessing the change fee to buy up (if it isn't just stupidity) is to keep people from buying T fares and waiting until upgrade inventory opens up, rather than buying the M fare in the first place.
Makes me wonder if many people benefit except those with corporate contracts whose tickets always book into Y regardless of price...
Feb 11, 2009, 8:53 pm
#13
Join Date: Mar 2006
Posts: 813
Don't shoot the messenger.....I had to look this up as it has changed 
If its any consolation, I don't agree with it.
Customers requesting a change from a published nonrefundable fare to a higher published fare may upgrade if all qualifications are met and the ASC will be waived. The ASC will be waived only when upgrading to a Y or higher fare.
On International fares, it depends on what the PEN paragraph says.
If its any consolation, I don't agree with it. Customers requesting a change from a published nonrefundable fare to a higher published fare may upgrade if all qualifications are met and the ASC will be waived. The ASC will be waived only when upgrading to a Y or higher fare.
On International fares, it depends on what the PEN paragraph says.
Feb 11, 2009, 9:03 pm
#14
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Lame.
Is A considered 'Y or higher'? I bet not.
Feb 11, 2009, 9:07 pm
#15
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I don't think A is considered Y or higher
http://www.cwsi.net/delta.htm
Discounted Domestic First class. A class of service are commonly HUP and QUP fares basis, making this fare technically an "upgraded" fare.