cincibcats

Hi all, I'm a FO and booked a flight a couple of weeks ago from PDX-NRT through SMS, on a NW codeshare. I requested certain seats for my companion and myself for both legs. When I arrived for check-in the agent told me that my seats had been changed to different ones (almost the same but a couple of rows behind where I had booked), the seats were okay so I kept the new ones. I also asked if my seats for the return leg had been changed, and they had not.

Now this morning I check my itinerary for the return and I see my seats have been changed again this time to the rear of the plane, in the center of the 2x4x2 (Not where I want to be, as I am 6"6' and need an aisle). The website will not allow a change (I believe because it is a codeshare operated by NW), and it looks like most seats are taken.

I want to complain to get my old seats, or at least seats near where I originally booked, but will this do any good for me and my companion? What should I do?

spgaston

Call DL and complain bitterly.

Palal

Schedule change? Equipment change?

rcs85551

Actually, since the flight is operated by NW, it is NW's problem, not DL's. Calling NW might yield way better results @:-)

kss5555

Just get your 6 digit NW confirmation number, search for the reservation on nwa.com and you should be able to select available seats. I do this all the time with flights booked via Delta that are Northwest operated.

spgaston

That may be true, but it is a DL coded and marketed flight.

Hawk Circle

I had this happen with NWA on a return to the US from Amsterdam. Though I'd reserved a two-seat row(window/aisle) near the front of coach for my wife and myself, I was advised at airport check-in that our seats had been changed to accommodate passengers stranded the day before. We were now way back in the plane in the middle of a 4-5 seat center row.

I remained polite and calm throughout, but said firmly this new arrangement was neither fair nor acceptable. My wife is claustrophobic and barely manages with a window seat. We balked at checking bags and refused to take 'sorry, we're fully booked' as a final answer.

I was referred to a supervisor and started asking her about accommodating us on another flight or another carrier. Eventually, the supervisor bumped me to her supervisor. Suddenly we were in business class.

MikeyZBT

How do you get that?

rcs85551

And what's your point?

If you want to be assured your seat assignment, you are *always* better off to deal with the operating carrier. As simple as that.

rcs85551

Call NW reservations. And while you're at it, you can ask them for a seat assignment too.