Best address to send comments on FA
 

Had a downright nasty flight attendent on a recent flight. Who is the best person to addreess a complaint to and what is their address?

Thanks.

Wow, I don't see too much of that with DL.. Give us some details. I know when I complimented a flight attendant I did it on delta.com

this also rarely happens to me on Delta. However.... on a flight from FLL-ATL 3 weeks ago, the lead FA was downright nasty. SHe threatened to call Security when we landed because I wanted to go the the bathroom near the cockpit rather than in the back of the plane.She told me to sit down and not get up the rest of the flight. I was sitting in 1E. The seat belt light was off and the pilots were not planning to come out of the cockpit. It was strictly a control issue.

I spoke to another First Class FA who stated that this was the third day of a three day trip and that this was the third leg out of four. They were MIA based. Apparently, the other FA also had been having difficulty with this individual the entire three day trip.

I asked the offensive FA for her name and ID # and sent a letter to Customer Care. I am waiting for a response.

I agree that it is few and far between that the Delta FA are not the best in the industry. I guess people are people and have good days/bad days. That is not the passengers' problem, howver. Even if I don't feel up to par, I "put on a good show" when I am working. The FA should do the same.

I, fortunately, had the opportunity to ride in First on a recent trip with an outstanding crew. I asked the crew leader for her name/ID because I wanted to let Delta know that their staff were doing an outstanding job. She gladly gave me the info and thanked me for taking the time to let them know.

So my question is... what's the best place to send a letter like this? I prefer to send a letter in the mail as I feel it has more impact than an email or fax. If anyone can provide an address (or eve better, a contact) to send this to?

Thanks!

Dave

This is why I advocate bringing back the Above & Beyond Program. This program gave customers an easy and quick way to recognize and reward outstanding customer service and (so I'm told) generated tangible benefits for the DL emplyees who received the recognition. See this thread for more info: http://www.flyertalk.com/forum/Forum21/HTML/012272.html

DL management lurkers...how about it?