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Originally Posted by gilpin
(Post 7821316)
Then you must not get the culture of change fees and rebooking at higher fares either.
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Originally Posted by vasantn
(Post 7817680)
Perhaps you would have preferred to fly on faulty equipment? :rolleyes:
I don't get this culture of compensation entitlement. Aircraft need to be in tip-top condition at all times, and sudden malfunctions at the gate or on the runway indicate that perhaps they are not. I think mandatory compensation (along with not wanting an accident) should be motivation for keeping the aircraft in top mechanical condition. |
Originally Posted by vasantn
(Post 7821415)
You specifically agree to fare rules, including change fees, when you purchase a ticket. If you don't want to pay change fees, you are perfectly free to pay for an unrestricted ticket. OTOH, there is no rule that an airline must offer you compensation in case of a mech delay, other than alternative transportation and expense reimbursement.
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I havnt had any luck with the one day CRC pass. But a guaranteed upgrade is always worth asking for.
I would have taken the 100. |
18 hour delay
My partner and I only after writing HQ customer service were offered $150.00 each as comp. for a 18 hour delay coming from Managua. We even paid for our own hotel at ATL for $112.00. I am thinking of escalating it. Wonder if I it will get anywhere? I feel it is a little low for such a delay.
$100.00 for an SLC-LAX 4.5hr delay seems OK to me. |
It took me 11 hours to get from BZN-SEA on Horizon yesterday. There was a rolling mechanical delay that required two mechanics from SEA. I got $6 snack voucher and a $25 discount on my next ticket. So the $100 offered over the phone was quite generous.
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Originally Posted by bakoboy
(Post 7814011)
Yesterday we were on DL 931 from SLC to LAX. The takeoff was aborted because there was not enough engine power to achieve lift off. The plane pulled off to the side of the runway, a mechanic came on the plane and tried to fix it, but no joy.
The passengers were off-loaded and they got another plane that left 4.5 hours after the scheduled departure. The gate agent gave all the passengers a $7 meal voucher. I called the rebooking line when the agents were still trying to figure out what to do. I asked about compensation and the lady said she could give me $100 over the phone, but that I would get more from the desk agent in Salt Lake. I hung up and went to the agent, but she said no compensation. Is anyone able to shed some light on this? Thanks! |
Originally Posted by spgaston
(Post 7821438)
I have to say that it is DLs responsibility to ensure that their aircraft scheduling includes enough routine maintanance checks. Now obviously, things can go wrong unexpectedly (and apparently they did as the aircraft was already heading down the runway at high speed).
Aircraft need to be in tip-top condition at all times, and sudden malfunctions at the gate or on the runway indicate that perhaps they are not. I think mandatory compensation (along with not wanting an accident) should be motivation for keeping the aircraft in top mechanical condition. BTW, you didn't reply to vasantn's question: 'Perhaps you would have preferred to fly on faulty equipment?' |
Originally Posted by Flyer_Tuck
(Post 7822944)
BTW, you didn't reply to vasantn's question: 'Perhaps you would have preferred to fly on faulty equipment?'
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Originally Posted by Flyer_Tuck
(Post 7822944)
BTW, you didn't reply to vasantn's question: 'Perhaps you would have preferred to fly on faulty equipment?' Take a look at KLM. They have overbooked their longhaul fleet this year and the mechanical delays have had a tremendous ripple effect on their scheduling. Because of EU regulations, they are paying pax compensation out the a** because they have not scheduled enough maintanance downtime for their fleet. You can bet they will think twice about such scheduling in the future. |
Originally Posted by gilpin
(Post 7822961)
Have you never heard of a rhetorical question?
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Originally Posted by Flyer_Tuck
(Post 7823091)
Please forgive me. Next time I'll point out sarcasm more explicitly.
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Flyer_Tuck - ironically enough
"Please forgive me. Next time I'll point out sarcasm more explicitly."
Your comments may seem sarcastic to you, but some people genuinely believe that you are not being sarcastic. Turning down $100 for a 4.5 hour mechanical delay because you think you might get more is ironic, (which is a synonym of sarcastic) as well as just plain stupid. |
the price of greed
Originally Posted by DlRes
(Post 7819557)
Actually any compensation offered is really a gesture of goodwill, except of course in the case of DBC's and exit EU compensation.
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Originally Posted by bakoboy
(Post 7814011)
Yesterday we were on DL 931 from SLC to LAX. The takeoff was aborted because there was not enough engine power to achieve lift off. The plane pulled off to the side of the runway, a mechanic came on the plane and tried to fix it, but no joy.
The passengers were off-loaded and they got another plane that left 4.5 hours after the scheduled departure. The gate agent gave all the passengers a $7 meal voucher. I called the rebooking line when the agents were still trying to figure out what to do. I asked about compensation and the lady said she could give me $100 over the phone, but that I would get more from the desk agent in Salt Lake. I hung up and went to the agent, but she said no compensation. Is anyone able to shed some light on this? Thanks! Yeah you got suckered by a CSA that was not correct in offering $100 in the first place as she probably did not have all of the details. Sounds as there was a mechanical problem, which happens no matter how well one takes care of their aircraft, car, boat, body, etc.. When it could not be fixed ASAP you were promptly off loaded as to not cause undo stress on the passengers. Then you were put on the next available flight. I would say a meal voucher was fair. As for those who want more and more compensation - get a life. What other industries have such "perks" when things go tits up. |
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