MX compensation, perhaps not. But they're a lot better at re-routing. If they won't/can't handle comp, just ask them to note in your record that you asked for it, and call/write in later.

They should focus first on getting rebooked to arrive in Paris on time. From MSP, there's an afternoon DL nonstop to CDG in addition to the AF 8pm flight. There are three nonstops to AMS in high season with connections to CDG on AF or KLM. IIRC the last one leaves MSP around 9:15 pm. There's also an approximately 10 pm nonstop to LHR, from which one could connect to CDG using AF on SkyTeam or BA, although DL is unlikely to be willing to rebook them on BA if this can be avoided.

Why did they accept the 8 pm MSP-CDG flight at the outstation if there was not enough time for the drive to MSP? Is it possible that the agent there knew that it would be delayed?

My wife was supposed to fly AGS-ATL-LAX yesteday, however the plane going AGS-ATL was delayed in getting to town by 3 hours and caused her to miss her flight to LAX. Everything else that night was booked full, and since her car was in LAX she had to go there. I picked her up and she spent another night, before catching the same routing today. She is a silver medallion, and i'm not sure what she should ask for in compensation. I was hoping someone here would have a better idea what she should ask for. Thanks for any help you can give us.

Forgot to mention she was scheduled to get into LAX at 8:15PM last night, instead is scheduled for 11:35AM.

What is the reason the plane was delayed?

She asked the gate agent, but wasn't given a reason and none was ever announced. Only thing said was the plane was delayed in getting to them. The annoying part is when it was first announced they were talking about throwing her in a cab which would get her to ATL in time for her flight. But they took so long in announcing a 2nd delay that it was no longer an option.

DL 5197 that helps at all.

Somebody might be able to look it up from that.

If they won't tell you the reason, assume it's their fault. I'd ask for what EU considers automatic fair compensation, but they'll undoubtedly pay less.

I guess this is the best place to put this as I didn't see an IROP thread for Delta but I wanted to share a few frustrating things and praise for Delta. I don't fly a lot of Delta now but I had some left over vouchers I needed to use so I booked a 1 way ticket from a small town in NC to a small town in Northern Michigan. Well I was originally leaving early morning of the 2nd but about a month out they moved the 6 am flight to 7 so I could not make the connections and had to be moved to an afternoon departure. Aggravating but not a big deal with a long notice. Well here's the frustrating part. I was scheduled for a 3 PM departure with about an hour and 15 minute layover in ATL connecting to Detroit. Well about 11 AM I get an alert telling me that my first flight was delayed just over an hour to leave a 9 minute layover in ATL(not happening). I followed the link to look at rebooking options and it had nothing and told me to call. Well when I called they had over a 2 hour waiting time so I scheduled a call back but that left me with no plans. I live 45 minutes from the airport so I just rushed home and got all my stuff and headed towards the airport as fast as possible. Halfway there I got the call back and the guy on the phone was pretty much useless. Being a regional connection a lot of times we are early so he told me to keep my original flight because I might be able to make it. I asked him to go ahead and book me on a later flight to DTW so I would have a spot. He said he couldn't do this although I have had them do this before. He told me to just go to ATL and if I didn't make it I could call back and they would get me on the later flight.

At this point I was already headed to the airport so I went to lunch and as I'm eating I get another notification of a 30 more minute delay so there goes making the connection. I called back and there was a 45 minute wait now. I finally got the callback as I was headed to the airport and this guy was more helpful but now all flights to DTW were full that night. He went ahead and booked me on the last leg of the flight for the next morning to N MI and put me on standby for all the DTW flights that night and also booked me on the early ATL flight the next day to DTW with an early afternoon arrival into N MI. So I had two options with one guaranteed. Well when I checked in the Gate agent informs me I am protected on a later flight to DTW and they would get me a hotel in DTW and have me on the next morning flight to N MI. (Why does he know this but the help desk guys don't?). He said once I got to ATL to go to the gate and they would print my new BP.

I get into ATL and hurry over to the gate for the 7:20 flight and go up to the gate agent and explain my situation. She starts working on the computer and I see her face and it's not good. She said I wasn't protected I was just on standby. Great.....the standby list is 50+. She tells me to wait and she will see what she can do. Right before door closing she calls me up and hands me a BP and gets me on and its in first class. Nice surprise to help on an otherwise miserable day.

I get into DTW and head over to customer service to get a hotel. I explain my situation and I immediately see the confusion come over the reps face. She asks which flight messed up my itinerary and I tell her the first leg to ATL. She then states that it should have been in ATL not DTW as they shouldn't have sent me to Detroit. I explained to her that the only way I could catch my final leg was to stay the night in DTW and that's why I was sent here. After finally realizing what was going on she has to call a manager over to get the hotel taken care of. Of course this took 20 minutes and she also went through the ATL spill but once I explained it to her she got me set up in a hotel. So in the end it all worked out and I was only a day late but it made for a very stressful day. To sum it all up there are several things I wonder why Delta doesn't do.

1. I believe they should have a separate line for IROP customers. I don't have any status anymore so the first call was over a 2 hour wait and the next was 45 minutes. IROP customers shouldn't have to wait 2 hours for rebooking when it's not their fault.

2. The phone agents seemed to be more disconnected than the airport employees. That shouldn't be the case.

3. Has anyone ever gotten any compensation for missing a day of a trip due to an IROP?

4. The gate agents handled it very well and as best they could. So well done in that regard.

[ancient thread, didn't realize. My original reply has low or negative value in that case]