Marriot Courtyard

Compensation- Mechanical vs idb
 

If a mechanical delay on your first flight results in missing the next flight, and the next flight is 3 hours later, are passengers entitled to compensation?

Also, if they give away your seats and you get there before the door closes I assume you get idb credit.

I did a search but must not be using the right search terms:cool:

Thanks!

No. A meal voucher is provided if the delay is 4 hours or greater.

You need to be at the gate within 15 minutes of scheduled departure. The door being open is irrelevant.

Had a non-stop flight from MIA-DCA on Sunday night cancelled (mechanical, plane never arrived). Got rescheduled the next morning through ATL, with a tight connection to make an appointment at the office. Got hotel and meal vouchers, took an hour to get our bags back from Delta, then 90 minutes wait for the hotel shuttle (not Delta's fault, but it did not improve my mood!).

Then no reservation at the hotel when we arrived (got one of the last four rooms). The Delta rep called the hotel when she gave me the voucher, and I assumed I had a reservation -- would have made one from the airport if I had known. Next time I will.

Of course, no restaurant at the hotel to use the vouchers, despite what the rep said.

Up at 4:45 AM the next morning to catch a 5:30 shuttle from hotel to make the 7:45 AM flight. Crew is late getting in from their hotel, MIA flight leaves late and I miss the connection. If I can get up that early to make my connection, so can they!

End up going standby in a middle seat on a later flight, and miss my appointment. Got 500 SkyMiles for the agony of the middle seat, unprompted.

Waited a few days to see if anything else was forthcoming, wrote a polite but detailed email to Delta asking for $200 Delta dollars as compensation for everything else, and they gave me 25K Skymiles.

Works for me - thank you Delta!

What do you think the going rate for no IFE from MSP-ATL is worth? Also, they failed to stock plane with food for purchase.....made my "have one us " kinda worthless since I wasn't interested in tipping on back at 8am on a Friday.....

Reasonable post, reasonable response by you, all good.

The only thing I would add is that it might not be the crews fault for being late. They have strict rules involving hours and sleep.

If such, it would still a DL issue, but ops and not the crew.

Similar experience for me. Flight delayed for a mechanical problem, was rescheduled for the next day, the next day a flight attendant wasn't feeling well (was being attended to while everyone was boarding, and everyone was reassured she was okay, left the game to get in line to leave, and then had to return to gate, so missed next connection, which was another 6 hour delay. Wrote polite e-mail, only received $150 in future credits. When I called asked why I didn't receive the full $200 I requested, and the CS agent replied that we received more than we should have and "it wasn't fair that we received more than others.

This makes 4 for 4 in the last two years we've flown Delta that we've had missed connections, missing luggage and missing days at work.

I'm not sure how everyone who has to travel for work on a regular basis deals with the constant delays and cancellation, I know my story is not unique, but I'm not giving it another try on Delta, even with $150 off our next flight.

Had a MX delay yesterday - got a call from Delta about 4 hours before scheduled departure. They were able to re-book me on a longer itinerary that got me home about 40 minutes later.

At the ticket counter the machine spit out 3 $10 meal vouchers that said "Mechanical" for the reason for delay. But the agent at the counter said it was "weather":rolleyes:

I was on an A fare and they were able to keep me in F so I doubt I will ask for anything else. I was able to stock up on some candy at the CIBO Express though!

Would be grateful for thoughts on this situation.

Original itinerary: DSM-MSP-CVG

Get to airport, see that flight from DSM-DTW is delayed due to MX. This flight is supposed to leave about 45 minutes before the DSM-MSP. They call mechanics, not sure how long it will take, will keep passengers updated. After about 30 minutes, they state the DSM-DTW flight will take the aircraft originally scheduled to go to MSP. MSP flight gets the MX-bird.

MSP flight boards about 1 hr late, with no communication from gate agent about time. Board would say estimated time of departure: 2:50 pm (On Time). I looked at my watch and it was 3:15pm.

Everyone gets on board, and pilot comes on about 10 minutes later saying that the mechanics didn't fix it. "This plane has flown 3 legs with the same issue, I don't want to be 4th person to fly it. The gate agent inside can rebook you".

Gate agent helpfully suggests itinerary that leaves DSM the following day and gets home mid-afternoon. I say no thanks, call PM line. They say they can put me on a later AA flight to ORD, then connect on DL to CVG. I say fine and receive updated confirmed itinerary via email. I go down to ticketing counter to get my check bag and check-in for my AA flight. AA states they have no record of me on that flight, that the request came back unconfirmed and that all of their flights are sold out. (Strangely, this exact same thing happened to a co-worker who had called separately)

I call back to the PM line, and they tell me that they can maybe get me back onto my original flight and take a later MSP-CVG connection. I tell them that the pilot refused to take that plane anywhere, so unless there was a new plane, don't bother. The agent assures me that a new plane will be there, so I accept to be rebooked onto my original flight.

I go talk to the ticketing counter agent to tell her to leave my bag on the plane, as I was just rebooked on the original flight, to which she laughs and says "that flight is cancelled. you need to be rebooked." She also helpfully suggests some itinerary that leaves the next day and gets in mid-afternoon. I ask about taking a flight that night to a DL hub, and getting on the first flight in the AM. She sees space through DTW, and I ask her to book it. It takes her about 15 minutes, and as she prints the boarding pass, she notices that I'm now leaving DSM the following day, arriving mid-afternoon. She tells me that someone in corporate must have rebooked me without bothering to check if I'd already been accommodated. She then tells me she can do nothing, and that I have to call back into the PM line.

I do this, get back to the DTW flight and have the overnight stay there. I get home around 9 am the next day.

Obviously, I'm asking them to pick up the hotel for the DTW airport ($150 all in). I recognize that getting stranded in an airport is a part of flying and that I got home early the next morning. This isn't a catastrophe and I didn't miss anything life-changing.

However, given that I spent about 3 hours running around the airport (gate change, baggage claim, dl counter, aa counter, dl counter), on the phone with incompetent agents who don't know what a confirmed seat is, multiple rebooking failures and crappy service, I think I should get some skypesos thrown my way. What would be fair?

Also, as I was typing my complaint, the DL timed me out and I lost all of the text. Why it can't just give you a notification pop-up and allow you to copy/paste or save your complaint I don't know. But this was rage-inducing! :mad:

Bad deal... glad you eventually made it with a minimal delay, albeit it being overnight.
If the website timed out, your complaint was waaaay too long. 1-2 paragraphs with factoid should be enough.

Given the terrible service you described (unusual as DL is usually great with IRROPS), I'd say 5-10k milles is reasonable.

Yep, 10k. They didn't say anything about the hotel (despite my asking them to), so I've sent a follow up.

Need help/input
 

Looking for input as I know nothing about Delta's policies and procedures.

Situation: In-laws scheduled to fly FSD-MSP-CDG yesterday. FSD-MSP gets canceled due to mechanical. They are part of tour group that is starting in Paris for the first 2 days so they need to get to Paris no later than late morning on the 1st.

They now have to drive 4 hours to MSP so they can get a on a flight to CDG that gets in by that deadline. They are now trying to get on MSP-RDU?-CDG flight that leaves ~9am and gets them into CDG ~7am the morning of the 1st.

Delta originally scheduled them on new flight leaving MSP at 8PM on evening of the 30th. By the time their FSD-MSP flight was cancelled, there was no way they could make drive to MSP and be there in time to get on an 8PM flight, especially an int'l flight. During their drive they spoke with Delta about switching to the other flight and Delta said that whatever Delta did at FSD, made it so they could not change their ticket. They were told to talk to ticket counter at MSP to try and get it changed. Don't know what/why that could be.

Haven't spoken to them yet to see what happened, but is there some compensation in order for the original FSD-MSP cancellation?

Thank you for any input.

Yes.

This thread has a lot of info, some about mechanical delays. Read it for ideas. The more recent posts will have the most applicable info compensation amounts.

http://www.flyertalk.com/forum/delta...flight-11.html

Also, if there was ticket issue created at FSD which caused them to not be able to be rebooked in time for the next flight, they might have another problem to report.

Hope they made their flight.

The most solid advice was to talk with the counter at MSP. Those agents are trained in IRROPS recovery, know what is available from their particular station because they reroute people every day for one reason or another and also frankly, are better motivated because you are standing in front of them.

But is the CS counter at MSP likely to deal with MX compensation? Most airport staff in IRROPS just say you have to call.