Cancelling a Skymiles Basic Awards Ticket
 

If you book a flight under Main Basic using Skymiles and then cancel are the miles returned to your Skymiles account and the $5.60 refunded to your credit card? This used to be the case, but now it goes through a review. Anyone have the answer. Thanks,
SBT

There is supposed to be a 9,900 mile deduction on US/short-haul international awards and 19,900 miles on long-haul international on BE award cancellations (announced way back in 2021), but they don't seem to have been enforcing it. It's not uncommon for cancellations to go through manual review if there have been schedule changes, so it might not mean anything.

https://pro.delta.com/content/agency...c-economy.html

I don't know specifically how it works on a Basic ticket because I wouldn't buy a Basic ticket if you paid me...that being said, sometimes a regular Skymiles ticket also goes through review. Never figured out what causes that, but have seen it before

If there’s been a schedule change or a voluntary change then there’s a new ticket number so the $5.60 can’t automatically go back to the credit card on file so it requires manual handling.

Thanks for the replies. Turns out even though there was a schedule change, Delta refunded the 7,500 miles back to my Skymiles account.

Hope this keeps this way. Recently realized that ex-Mexico tickets do enforce 9900-mile deduction. Cancelation shows a different language so I didn't proceed and took the flight as is (I just tried to re-pricing but decided not to). Still all other tickets - domestic and ex-Asia at least - are showing that I'm eligible for full refund. All my tickets are one-way basic Y award.

The 9,900 mile and 19,900 mile deductions on BE awards are not supposed to be origin specific. I don't believe they are actually enforcing the deductions from any origins. The deductions are also documented on this page -- https://www.delta.com/us/en/baggage/overview. Although it's not entirely consistent with Delta Pro announcement (where both US/Canada and short-haul international to Mexico/Caribbean/Central America are listed as subject to 9,900 mile deduction).

https://cimg0.ibsrv.net/gimg/www.fly...e8ddfcc3f5.png

i recently bought two award main cabin from mex to italy with the help of chat agent, and in both case (different days different agent) the agent wrote
https://cimg0.ibsrv.net/gimg/www.fly...389936feee.png

Well, you bought Main awards, so not really the same. Agents are known to be totally unreliable in terms of this type of advice and should not be relied upon. Again, the mileage deductions for BE award cancellations are clearly documented on website (and they were announced way back in 2021). They are also consistent with the $99 and $199 cancellation fees that are charged on revenue BE fares. It's just actual enforcement that still seems to be lacking.