Delta app and website technical problems?
 

Is anyone else having issues with Delta's tech right now? This morning, it took me multiple attempts to check in for our international flights (DUB-AMS-DTW-OMA) via the app. After about 10 tries, we finally got checked in, but now I can't add all the boarding passes to my Apple Wallet.

Oddly, I was able to add the DTW-OMA passes, but the rest won’t add. Instead, I get an error message: “Could not get wallet data.” I’ve tried everything a tech rep would suggest—rebooted my phone, restarted the app and wallet—but nothing works.

On top of that, I can’t load any seat maps. I just get a generic message saying seat maps are unavailable and will be accessible after check-in—even though we’re already checked in.

To make things more frustrating, my daughter (traveling with me) got locked out of the app last week on the way here, with an error saying her credentials were incorrect. They weren’t, but when we tried resetting the password, the system kept saying, “Experiencing technical difficulties, please try later.” That’s been happening for 7 days now.

She’ll eventually call to sort her account out, but I’m curious—has anyone else been experiencing similar issues?

Were you checking in with DL or KL? Normally, you check-in with the first operating carrier on a trip. Surprised DL would let you check-in at all.

Yep. "Technical issues" on my end, too. For reference: Android, everything updated. 100% DL operated flights.

Checking in today for an international flight (with applied GUC) tomorrow, and got "technical issues". At first, I was worried that I was dealing with a ticket that wasn't correctly reissued. Thankfully, that's not the case. A couple refreshes let me complete the check-in process, and the app check-in even let me scan my passport so that it properly shows as "verified" (this is a first for me, so: maybe DL is finally getting something right in the app?). The check-in process choked when trying to add a checked bag. I removed the checked bag and was able to complete the process. Once the check-in was complete, I again got "Technical issues". I can see view my boarding passes, though - and have added them to my digital wallet as a backup.

Im having the same issues trying to check in for an int'l departure tonight...

Its been a long long time since you had to check in with the originating carrier.... 10+ years I would guess.

So yes am checking in on the delta app. Still can't add the boarding passes to apple wallet.

Its been a long long time since you had to check in with the originating carrier.... 10+ years I would guess.

So yes am checking in on the delta app. Still can't add the boarding passes to apple wallet.

I've had many issues in the past adding boarding passes on flights ex-AMS to the Apple Wallet before, even DL operated. In the end I just went with paper because I didn't trust the technology. I've also had issues with seat maps on DL flights ex-AMS starting at about T-24 to T-48. I believe all of this has something to do with the interface between the KL and DL systems, as even DL flights use KL systems for departure control in AMS.

Update on this - The first leg of our flight to AMS was canceled due to Storm Darragh, but Delta rebooked us through Boston, and we ended up on the same flight into OMA. So it worked out fine in the end.

That said, the app never worked. It told me we couldn’t check in because we “didn’t have an electronic ticket”—which we clearly did. I called Delta, and while the agent was very nice, he couldn’t help and suggested checking in at the airport. They did check us in, but by the time we got to the gate, we were "unchecked in" (the gate agent’s words).

Thankfully, in Dublin, the check-in agent, who was also the gate agent, upgraded us to Delta One, I suspect more out of an operations upgrade need versus because of our hassles. However, when we got to Boston, the BOS-DTW leg didn’t have us on the upgrade list, even though the online record said we were. Neither calling Delta, nor speaking with the Sky Club agent or gate agent, fixed it. They were baffled....

Bottom line: It all worked out, we got where we needed to be (with a TATL upgrade and everyone I spoke to at Delta was really nice, they tried to be helpful but the tech really let us down. It sucks. Also my daughter's login issues never got resolved.

Fyi - this is nothing new with seat maps when flights are controlled by another airline. At around T-48hrs, AF/KL takes over flights so you can't view or make changes to seats in the app.

Also whenever there are irops and rebookings, you can pretty much forget the app to work properly. Make sure you have printed boarding passes. The app will regularly loose/forget your boarding pass or show you as not checked in and unable to check in even though you are holding a physical paper boarding pass.

Having the same issue trying to add boarding passes for BOS-SJU-STT (with SJU-STT operated by Silver Airways) to Apple Wallet.

Can't complete booking on website or app
 

Trying to book reward flights Madrid-JFK end of March using reward miles. Get to the end, everything is entered get the spinning wheel and then "can't complete your booking at this time" Similar results on app or website. Tried calling and awaiting a callback in 1 hour and 11 minutes. Really shabby service

The app has been a disaster lately. Buggy & crashing. Anyone have a sense of what is up?

website just crashing and not letting me input passenger details. different browsers and app the same. buggy to the max.

Website behaving horrible so far today... Geeting random errors at multiple stages of flight search and booking process. Spins and errors out during 'processing' after I click the Complete Purchase button.
Now its just going between "Oh no! We're sorry, but we were unable to process your request. Please try again. #ROR4014R" and "Oh no! We're sorry, but we are unable to process this request online. For assistance please click the “Message Us” button on the Need Help page and a reservations representative will support you. #4031R"

also sometimes during IRROPs or a SDC, a boarding pass will disappear from the app. Sometimes it will reappear later on, other times it will never return. The app is very mysterious.