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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Fare Class No Longer a Factor in Upgrade Priority (https://www.flyertalk.com/forum/delta-air-lines-skymiles/2139249-fare-class-no-longer-factor-upgrade-priority.html)

xliioper Jan 5, 2024 10:19 am


Originally Posted by rylan (Post 35879175)
This needs a lot more clarification from DL on how the rankings are actually set up in their system. Fare bucket has no impact on upgrade priority now? So a DM on a Y ticket will be behind someone who bought a cheap V based C+ ticket?
After any DM in C+ gets upgraded, then its MM status that will be the most important?

I mean, as a 2MM this will work out very well for me, but just seems bizarre that they'd decouple the fare bucket from the ranking.

I suspect it's to try to encourage DM/Plats to upfare to C+ as speculated above. You can't really influence which fare class you purchase any more since they took that advanced option away, but you can choose the C+ upfare option at booking. Also, C+ fares aren't really that "cheap" any more on many routes in the lower fare classes. A V Main fare on DTW-LAX currently goes for $253 each-way, while the upfare difference to V basis C+ fare is $230 ($483 total each-way). That's almost as much as a Q Main fare on the route. It'd be interesting to take your Skymiles out of reservation at booking and see what the FCM offers are to upgrade to C+ (and then add Skymiles number back after upgrade).

indufan Jan 5, 2024 10:21 am


Originally Posted by dw (Post 35878908)

(Yes, I know some Silver may chime in to say, but they were upgraded on a 7 am LGA-BOS shuttle flight on Christmas Day… but as a lowly Plat my place on the upgrade list is usually around #10 with 0 or 1 F seat available.)

I saw six of nine on upgrades last year. I will be one of one after today.

findark Jan 5, 2024 10:33 am


Originally Posted by xliioper (Post 35879224)
A V Main fare on DTW-LAX currently goes for $253 each-way, while the upfare difference to V basis C+ fare is $230 ($483 total each-way). That's almost as much as a Q Main fare on the route. It'd be interesting to take your Skymiles out of reservation at booking and see what the FCM offers are to upgrade to C+ (and then add Skymiles number back after upgrade).

I haven't ever paid attention to FCM for C+, but for First the offer is pegged to the fare differential, although it seems to be sourced from a separate backend table and therefore gets out of sync a lot. The intent is for the offer into wide open inventory to be the same as the fare differential (except DL charges US twice for FCM for some reason). My guess is C+ would probably be the same.

I still think C+ prices are insanely high for the benefit of sitting in C+, let alone solely to increase your upgrade odds, but that's me.

dw Jan 5, 2024 11:26 am


Originally Posted by findark (Post 35879269)
I still think C+ prices are insanely high for the benefit of sitting in C+, let alone solely to increase your upgrade odds, but that's me.

The prices for C+ have gone up quite a bit recently in certain markets; perhaps this is one of DL’s rationales for it.

Some Diamonds and Plats will have corporate travel polices that let them book extra legroom seats; upgrade priority (and the extra MQDs) will certainly encourage the buy up, even though they would otherwise get C+ for free.

Robert Leach Jan 5, 2024 1:15 pm

Just spent some time looking through the wording regarding upgrade priority, including the newly-published wording.

In the original published new upgrade priority months ago, it established a clear rank:

Priority 1: Medallion Status
Priority 2: Cabin purchased
Priority 3: Million Miler Status
Priority 4: Delta SkyMiles Reserve American Express Card
etc.

However, the newest verbiage says: "Delta SkyMiles Reserve American Express Card Members will have a higher prioritization within their Medallion group for upgrades."

If Delta SkyMiles Reserve American Express Card Members will have a higher prioritization within their Medallion group for upgrades, does that not make holding this card, in reality, the first tiebreaker? Does it not place it above cabin purchased and Million Miler status? Not sure how to read it any other way, and now totally confused. It does not say that this "higher prioritization" for the card is subservient to cabin purchased or MM status as it appeared to be in the original priority ranking. I suspect this is just poor wording, but it introduces a substantial amount of doubt as to whether the originally-published priority ranking is the true one. You could be a DM/MM buying C+ and still get trumped by a DM with the Delta Reserve card, if this is an accurate depiction.

The more I look at it, the more I think this was just a botched job of writing it.

disalex Jan 5, 2024 1:17 pm


Originally Posted by dw (Post 35878908)
The funniest thing about this example provided by DL is the idea that two Golds would even be competing for a (realistically non existent) upgrade lol

(Yes, I know some Silver may chime in to say, but they were upgraded on a 7 am LGA-BOS shuttle flight on Christmas Day… but as a lowly Plat my place on the upgrade list is usually around #10 with 0 or 1 F seat available.)

It really depends on the route. I'm a platinum and fly BOS-CMH a lot and I can't remember the last time I did not get an upgrade, at least 16 for 16 last year

Either I'm confused or people are making this way harder than it is
Criteria 1- Medalion status- Diamond First then Platinum, Gold Silver
Criteria 2-Cabin purchased- PS, Comfort Plus, Main
Criteria 3 Million Miler Status
Criteria 4 Reserve Amex

There's more but I doubt we will get there very much
So a Diamond who buys Comfort+ will be ahead of a Diamond that buys main even if they are a million miler even if the main cost 10x more than the C+ and they have the reserve card

rylan Jan 5, 2024 1:39 pm

I don't know if this is intended to try to get PM/DM to buy C+ at booking, but I don't really see that happening. The price DL is charging over Y on many routes now for C+ is outrageous. I've see numerous occasions where the FCM offer after booking is less than the extra they wanted for C+ during booking. Also why pay for C+ when its comp for us? It doesn't guarantee by any means that paying that extra will result in a F seat especially with the FCM offers and those who just pay for F outright.

Sounds like a fools game to pay a couple hundred more for a unknown improved change at an upgrade where you may be #2 for 0 seats instead of #4 for 0. lol

findark Jan 5, 2024 1:39 pm


Originally Posted by Robert Leach (Post 35879744)
In the original published new upgrade priority months ago, it established a clear rank:

However, the newest verbiage says: "Delta SkyMiles Reserve American Express Card Members will have a higher prioritization within their Medallion group for upgrades."

Are we looking at the same thing?


https://cimg6.ibsrv.net/gimg/www.fly...b63a14d126.png

rylan Jan 5, 2024 1:45 pm

Anyone also notice this verbiage in the 'additional details' area after the priority list? Not sure if this was there previously, but sure seems intended to kill the battlefield upgrades and make more room for Shena. :p


Complimentary Upgrades are not available for selection by any passenger while onboard the aircraft regardless of Status or fare class.

xliioper Jan 5, 2024 1:52 pm


Originally Posted by Robert Leach (Post 35879744)
However, the newest verbiage says: "Delta SkyMiles Reserve American Express Card Members will have a higher prioritization within their Medallion group for upgrades."

The more I look at it, the more I think this was just a botched job of writing it.

That language is not new. It's been there for over a year (checked archive.org). It's likely just a botched writing job and they left out fare class groupings (which came before Reserve card) and also does not reflect that MM status has now been bumped above the Reserve card in priority.

hhdl Jan 5, 2024 2:08 pm


Originally Posted by Robert Leach (Post 35879744)
Just spent some time looking through the wording regarding upgrade priority, including the newly-published wording.

In the original published new upgrade priority months ago, it established a clear rank:

Priority 1: Medallion Status
Priority 2: Cabin purchased
Priority 3: Million Miler Status
Priority 4: Delta SkyMiles Reserve American Express Card
etc.

However, the newest verbiage says: "Delta SkyMiles Reserve American Express Card Members will have a higher prioritization within their Medallion group for upgrades."

If Delta SkyMiles Reserve American Express Card Members will have a higher prioritization within their Medallion group for upgrades, does that not make holding this card, in reality, the first tiebreaker? Does it not place it above cabin purchased and Million Miler status? Not sure how to read it any other way, and now totally confused. It does not say that this "higher prioritization" for the card is subservient to cabin purchased or MM status as it appeared to be in the original priority ranking. I suspect this is just poor wording, but it introduces a substantial amount of doubt as to whether the originally-published priority ranking is the true one. You could be a DM/MM buying C+ and still get trumped by a DM with the Delta Reserve card, if this is an accurate depiction.

The more I look at it, the more I think this was just a botched job of writing it.

I've taken a stab at what the hierarchy appears to be now for complimentary upgrades: https://www.flyertalk.com/forum/35878777-post454.html

They removed reference to upgrade certificate application from the upgrade priority chart; they now say that certificates which are still waitlisted at check-in will go to an airport standby list which is to be cleared ahead before processing complimentary upgrades (I wonder if this is the same standby list used for displaced/SDC F pax? This would have the property of making a displaced/SDC F pax first-in-line (ahead of upgrade certificates)) and will follow the same prioritization algorithm as complimentary upgrades.

Re: battlefield upgrades, there's also:


Through the coordination of our gate agents and flight attendants, if you have already boarded but are the next Medallion Member on the upgrade list when an upgrade becomes available, we will do our very best to upgrade you before takeoff, when possible.

dw Jan 5, 2024 3:09 pm


Originally Posted by rylan (Post 35879827)
Anyone also notice this verbiage in the 'additional details' area after the priority list? Not sure if this was there previously, but sure seems intended to kill the battlefield upgrades and make more room for Shena. :p

Maybe some CYA language for DL in case a Medallion sees an empty F seat after the boarding door closes and tries to self upgrade?

Robert Leach Jan 5, 2024 5:46 pm


Originally Posted by findark (Post 35879816)

Yes, that was the clearly delineated "new" policy published a few months ago. Here is the link to that page: Link

If you scroll down that page to the Priority chart you posted the screenshot of, then at the section below it entitled "Things To Know About Upgrade Priority" there is the blurb about the Reserve Card that I quoted. Here is that entire section:
Things to Know About Upgrade Priority:
  • Medallion Tier is the most important factor in upgrade clearance priority, starting with Diamond Medallion Members, then Platinum, Gold and then Silver.
  • Members at the same Medallion Tier will be cleared in order of cabin purchased for paid tickets, Award Tickets and Pay with Miles1tickets, where premium cabins hold higher priority.
    • Example: 2 customers on the First Class upgrade list are both Gold Medallion Members. The first Member purchased a Delta Comfort+ ticket, while the other Member purchased a Main Cabin ticket. The customer who purchased Comfort+ would be higher on the upgrade list due to purchasing a more premium ticket.
  • Partner airline elite members will be eligible for day-of-departure upgrades only, with the exception of Aeromexico Club Premier members, whose upgrades can clear in advance or on the day-of-departure.
  • All other things being equal, Members who have Million Miler Status will clear before Members that do not hold Million Miler Status. For Members who hold Million Miler Status, the Member with the higher number of lifetime flight miles will clear first.
  • Delta SkyMiles Reserve American Express Card Members will have a higher prioritization within their Medallion group for upgrades.2
  • Delta Corporate Travelers3 traveling on a Delta corporate ticket for business will have a higher prioritization within their Medallion group for upgrades.
  • Members with a greater MQD balance earned in the current calendar year will enjoy a higher priority. MQDs will be grouped in increments of 100 MQDs up to 200,000 total MQDs.

flyerCO Jan 6, 2024 3:24 am

Has anyone seen it actually play out where C+ (paid) was upgraded over higher main cabin fare? I just don't trust the interns that write this stuff to get it right. (Ie understand that C+ is not equal to PS)

emma dog Jan 6, 2024 6:49 am


Originally Posted by Robert Leach (Post 35879744)
.

The more I look at it, the more I think this was just a botched job of writing it.

I think a lot of these things are written intentionally vague or mildly misleading to get people to get cards.

This isn’t different from the various cards touting elevated boarding order status.


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