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Old Jul 20, 2023 | 4:25 am
  #1  
rwoman
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Delta ECTV Mistake?
Hi all,
A non-FFer friend's husband (I know the family) faced some disruptions on a recent trip. ETA: his boss was also on the trip and received the same email; this followed issues on DL1413 ATL-FLL.

This is a screenshot (shared with permission) of the ECTV email in relation to the disrupted trip - looks like someone added a zero? They also each received 5,000 SkyMiles. She sent it to me since she knows I spend a lot of time on DL planes.



And his chat with DL this morning:
Last edited by rwoman; Jul 20, 2023 at 4:36 am Reason: Clarification, added chat.
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Old Jul 20, 2023 | 6:26 am
  #2  
defrosted
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manacit and hhdl like this.
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Old Jul 20, 2023 | 6:30 am
  #3  
rwoman
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Yeah, they're like, well, this might pay for the family trip in November. lol
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Old Jul 20, 2023 | 6:40 am
  #4  
spongenotbob
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Use it. Even if its for a trip 331 days out.
Ask no questions.
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Old Jul 20, 2023 | 10:00 am
  #5  
zdcatc12
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Somehow, after reading the title, I thought this thread was going to be talking about the in-seat tv monitors.
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Old Jul 20, 2023 | 10:44 am
  #6  
Goodoldflyer
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It's amazing airlines make any money at all.
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Old Jul 20, 2023 | 10:53 am
  #7  
rylan
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Yeah sounds like somebody did a typo and added a zero or two. Maybe they were entering the 5000 skymiles and put that in the voucher field also.

Anyway, will be interested if they actually receive the travel voucher.
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Old Jul 20, 2023 | 11:45 am
  #8  
dtwtransport
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OP should delete his/her post and this thread, ha.
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Old Jul 20, 2023 | 11:48 am
  #9  
rwoman
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Originally Posted by dtwtransport
OP should delete his/her post and this thread, ha.
This is not my voucher or conversation with DL. I dont think DL is going to chase me down for its reps potential error.
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Old Jul 20, 2023 | 11:49 am
  #10  
rwoman
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Originally Posted by rylan
Yeah sounds like somebody did a typo and added a zero or two. Maybe they were entering the 5000 skymiles and put that in the voucher field also.

Anyway, will be interested if they actually receive the travel voucher.
That was my immediate thought.

We will see what happens (or not)!
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Old Jul 20, 2023 | 5:05 pm
  #11  
Bradhattan
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Yeah, unless the machine that generates the email is in cahoots with the machine that generates the credit, I doubt the recipient is getting $5K...but I hope so!
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Old Jul 20, 2023 | 5:54 pm
  #12  
HDQDD
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AmEx d/b/a/ Delta can afford it.
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Old Jul 20, 2023 | 8:42 pm
  #13  
cre95
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It was probably meant to be $50.00

The small difference a “.” can make
Last edited by cre95; Jul 21, 2023 at 12:46 am
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Old Jul 21, 2023 | 7:28 pm
  #14  
steveholt
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This is not the first time DL has made this mistake.

DL policy on mistakes like this with compensation is generally to say "Enjoy your trip!"
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