(Replied to wrong thread)

If you’re listening Delta, deposit 5,000 miles.

I'll second this, but I still wouldn't give names.

Back to the original discussion, I believe without a doubt people at DL monitor these boards in an official capacity. However, I am also certain there will never be a policy change based on what is seen here. I would more likely imagine them seeing discussions trending and using that information to influence how they obtain other analytics. For example, they see people at FT complaining about the reduced offerings in F so they decide to include related questions in their next survey. I think the other way they use FT is to close loopholes when they are discovered.

How does one get a survey email? Is there a setting in our profile?

No, it's pretty much random. I'll get them on some flights and not others. One thing that does seem to trigger them more often is if there's a delay of some kind.

I always make sure to write in a compliment if someone goes above and beyond. If I think they might have been out of bounds in going above and beyond, I always let the employee know that I plan to write in a compliment and ask if its okay if I give specific details of what occurred. If I think they were in a gray area, I justify why what the employee did was the right thing to do. Nobody should ever get in trouble for providing great service.

Hey, hey give DL's C- marketing analytics team some credit, it's tough to think for them, I mean, it's so hard! lol