What are people doing with Amex cards during COVID19? Should Amex offer more?
Mar 24, 2020, 2:45 am
#16
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
I canceled an AMEX a few months ago and received the balance of the annual fee as a check. I did ask for it, but they didn't give me any pushback.
Mar 31, 2020, 2:23 pm
#17
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
I'm keeping my Reserve card but am limiting my spend on it for now preferring my old Marriott card. If
Delta doesn't extend my Diamond status, I'll put enough on it to qualify Plat for next year...
Instead of cancelling my Reserve card, I plan on cancelling my AMEX regular Plat and Hilton Aspire cards when they are up for renewal. Mostly only had Hilton card to keep Diamond but with them extending out my status for 2 years I won't need it any time soon.
Delta doesn't extend my Diamond status, I'll put enough on it to qualify Plat for next year...
Instead of cancelling my Reserve card, I plan on cancelling my AMEX regular Plat and Hilton Aspire cards when they are up for renewal. Mostly only had Hilton card to keep Diamond but with them extending out my status for 2 years I won't need it any time soon.
Mar 31, 2020, 4:32 pm
#18
Join Date: Jul 2011
Posts: 50
"Also, I downgraded my DL Plat card to DL Blue card, and a credit of pro-rated annual fee showed up several days later."
I did too, and in 2020. The CSR even suggested this, and it was 10 months of fee being refunded. People thinking of downgrading may want to be quick about it in case this surprisingly generous policy is changed.
I did too, and in 2020. The CSR even suggested this, and it was 10 months of fee being refunded. People thinking of downgrading may want to be quick about it in case this surprisingly generous policy is changed.
Apr 1, 2020, 9:24 am
#19
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,937
I asked today if the Reserve welcome offer will be extended after April 1st due to the likelihood that no one has been signing up for this card for the last month and most SkyClubs are closed indefinitely. The Amex rep said no extension. Not sure I believe him. We'll find out tomorrow.
Apr 4, 2020, 3:46 pm
#22
Join Date: Dec 2002
Location: Seattle WA
Programs: DL DM, Marriott Titanium, AA PLT for Life
Posts: 398
I'm holding out two more weeks to get the Reserve cert, then downgrading to Blue.
I should note I also have the Business Reserve and to avoid poking the AMEX bear, I will leave that one as is.
I should note I also have the Business Reserve and to avoid poking the AMEX bear, I will leave that one as is.
Apr 5, 2020, 4:49 am
#23
Join Date: Mar 2005
Location: LAX
Programs: DL Platinum, Hilton Diamond VIP, Marriott Platinum
Posts: 230
I downgraded to platinum, the pro-rate credit showed up a few days later. The guy was so nice via chat and sent me a new plat metal card via UPS. Groceries benefit is good for me since I max out that benefit another card each quarter, second I'll need Global Entry sometime this year, so that $100 perk will get used.
Definitely would return to Reserve someday if travel returns to normal.
Definitely would return to Reserve someday if travel returns to normal.
Last edited by technole; Apr 5, 2020 at 4:55 am
Apr 5, 2020, 8:31 am
#24
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,895
My Delta Reserve Card fee hits in July, and I already put all my grocery and restaurant spend on an Amex Gold, so there is no real reason to downgrade. The Delta Reserve is good for long-term banking of MQM - with the recent extension of rollover into 2021, I will continue to spend on it to add to my MQM tally over the next few years.
Apr 5, 2020, 9:28 am
#26
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,319
I’m going to at least ask for a retention offer or fee reduction. I see no reason to pay $725 this year in annual fees (this includes my main card + 1 AU card) if I can’t even use half the benefits for half the year. If I‘m not offered a retention offer or fee reduction, I will downgrade to the DL Plat Card for the rest of the year.
Apr 6, 2020, 9:05 pm
#27
Join Date: Aug 2013
Programs: UA- 1K, DL-DM, AA-G, BON-T
Posts: 337
I called today about cancelling my Reserve Card because of no travel and sky club closures. They said NO prorated fee if I cancel. I asked that Delta was offering 6 months free sky club membership because of Covid would Amex give 6 months free or a credit - answer a big NO. I think Amex is being unreasonable and short sighted. I didn't argue because my annual fee is due in May. So I guess I just wasted April
Apr 7, 2020, 2:07 am
#28
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
At this point, I'm going to keep it. Part of the reason is banking MQMs. The other is the 2-for-1 (which I expect to put to good use at some point).
Apr 7, 2020, 8:09 am
#29
Join Date: Jun 2017
Location: SEA
Programs: Delta
Posts: 28
If I downgrade from Reserve to Plat, would they have to change my card number?
Coincidentally I cancelled my Plat earlier this year after they increased fees. The process of tracing and updating card numbers after that drop was not pleasant...
Coincidentally I cancelled my Plat earlier this year after they increased fees. The process of tracing and updating card numbers after that drop was not pleasant...
Apr 7, 2020, 9:59 am
#30
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
IME upgrades don't change the number. I've never downgraded but expect it would be the same.