Awful customer service after diversion
Feb 21, 2019, 5:50 pm
#32
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There is a vast difference between DL accommodating a passenger on two tickets and DL protecting a connection. The former is a customer service gesture. The latter is a contractual obligation and depending on the reason for the misconnect may obligate DL to provide meals and possibly a hotel on a standard US departure.
Feb 21, 2019, 8:21 pm
#33
Join Date: May 2017
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Well, they can say it was weather because it likely was. Had it been something else, I doubt you would have diverted to TLH but a closer airport - it's not like your plane had a mechanical diversion. You diverted because your flight no longer had enough fuel to continue holding while waiting for the weather to improve. As noted above, different aircraft and different crew have different ratings for visibility, crosswind limits, etc. This is more likely to impact RJ operations but can still imapct mainline aircraft. The weather could have been going in and out of minimum requirements, permitting some aircraft holding the opportunity to land but not a long enough gap to permit all aircraft holding the opportunity to land before the weather dropped below minimums again. The weather could have impacted spacing requirements. Many possible factors that still could make it "weather alone" even if some aircraft were landing.
You were. It's not your fault, but you were a "no-show" for your ATL-ICN flight because you didn't show up for the flight. Were you on two separate tickets (TPA-ATL and then ATL-ICN-SIN) or was this all one ticket for TPA-ATL-ICN-SIN?
You were. It's not your fault, but you were a "no-show" for your ATL-ICN flight because you didn't show up for the flight. Were you on two separate tickets (TPA-ATL and then ATL-ICN-SIN) or was this all one ticket for TPA-ATL-ICN-SIN?
Feb 21, 2019, 11:35 pm
#34
Join Date: Oct 2016
Posts: 277
While some jurisdictions have compensation rules if an airline delivers you to your diestination late, they are generally capped far lower than the cost of a long international flight. There’s a lot more that goes into ticket pricing, but you can consider any discount you get on buying split tickets to be partly financed by the carrier NOT having to self-insure against a missed connection,
Feb 22, 2019, 4:28 am
#35
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Rule 2 in DL's Contract of Carriage specifically disclaims liability for delays and failure of flights to operate as schedule. Rule 19 provides for refunds if there is a delay greater than 90 minutes (for any reason) and you choose to cancel your ticket rather than continue your journey on DL's ticket (no refunds are due if you choose to complete your journey on the ticket). Rule 19 provides for hotel accommodations for overnight delays as long as the reason for the delay is not "force majeure" (such as weather-related or ATC delays). There's also a provision for providing amenities for those with special needs and unaccompanied minors. Outside of that, "Delta will not be liable under any circumstances for any special, incidental or consequential damages arising from the foregoing".
For further reading --
https://www.transportation.gov/indiv...-cancellations
Last edited by xliioper; Feb 22, 2019 at 4:42 am
Feb 22, 2019, 6:43 am
#36
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If there's a bad delay or flight cancellation along the way, DL also permits the customer to declaire trip in vain and be flown back to the origin with a full refund.
Feb 22, 2019, 7:06 am
#37
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Seriously, though, posters here need to understand that just because something is in the COC doesn't mean it's not an internal policy, which is what matters here. I'm actually not sure if there is one on Delta to cover these situations, although the consistency with which they do protect suggests that there is. American does havean internal policy to protect separate ticket connections. It's not in the COC, and all that means is that you (maybe) can't sue in court to enforce it.
That question has almost nothing to do with what the OP can expect from an agent or supervisor at the airport after such a missed connection.
Feb 22, 2019, 7:45 am
#38
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Please, no. Could you imagine this crowd trying to enter the traffic pattern of an uncontrolled airport? They'd treat it like the Sky Priority line and think they can jump in front of the other traffic. And if rebuked by ATC for not following directions they'd give them the DYKWIA treatment.
Feb 22, 2019, 8:48 am
#39
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Please, no. Could you imagine this crowd trying to enter the traffic pattern of an uncontrolled airport? They'd treat it like the Sky Priority line and think they can jump in front of the other traffic. And if rebuked by ATC for not following directions they'd give them the DYKWIA treatment.
Isn't that what SkyPriority is supposed to mean?
And doesn't PreCheck mean that I'm exempt from having to do the usual pilot pre flight checks?
And doesn't PreCheck mean that I'm exempt from having to do the usual pilot pre flight checks?
Feb 22, 2019, 9:10 am
#40
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Yes, but this is almost always done prior to departure. For the most part, ATC runs on a first come first serve basis. They try to proactively manage that mostly by manipulating inner circle wheels up time that may be coordinated with the airlines to some degree.
Feb 22, 2019, 5:36 pm
#43
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The agent at the gate refused to discuss the situation, directing everyone to the phones. By the time I got off the phone, that agent was long gone.
Feb 22, 2019, 5:45 pm
#44
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The fact that the OP cannot sew additional segments suggests to me that the rebooking wasn't done properly. I would guess that the phone agent changed the reservation but failed to have the ticket reissued (or just sent it to some reissue queue) so OP should be sure to allow lots and lots of time to get boarding passes.
Even at 3 am, I would have gotten a hotel room given that the new flight leave after midnight, assuming that the OP was rebooked with the remaining outbound flights all one full day later. I would try for a room in a chain (Hyatt or Starriott/Bonvoy)with which I have guaranteed 4 pm checkout privileges. IIRC OP is also facing a very long connection at ICN to get to SIN and it would be miserable to do this after spoending almost 24 hours sitting in an airport, even if there's a D1 flight in the interim. [Wrost case is that if one can afford a D1 ticket, one can afford a couple hundred dollars for a hotel room.]
Even at 3 am, I would have gotten a hotel room given that the new flight leave after midnight, assuming that the OP was rebooked with the remaining outbound flights all one full day later. I would try for a room in a chain (Hyatt or Starriott/Bonvoy)with which I have guaranteed 4 pm checkout privileges. IIRC OP is also facing a very long connection at ICN to get to SIN and it would be miserable to do this after spoending almost 24 hours sitting in an airport, even if there's a D1 flight in the interim. [Wrost case is that if one can afford a D1 ticket, one can afford a couple hundred dollars for a hotel room.]
Feb 22, 2019, 5:55 pm
#45
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Right, and with boarding at 10:15, only about six hours. That was why exiting and getting a hotel room seemed pointless. Delta gave me some choices as to rebooking and that was the best of the lot. My real concern was not being able to see the new flight itinerary in My Delta. However, Sky Club easily issued the BPs and was as baffled as me as to why it still was not showing a couple of hours later. But I took the flights, am sitting in Singapore, and while My Delta still seems screwy (although in a different way which I won’t bother going into), I obviously had a rebooked flight.