How To Prop FA
Jan 20, 2019, 2:16 pm
#17
Join Date: Mar 2016
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That's interesting. I gave all 4 of my JWD certs in 2018 to two FAs that I observed helping someone else (a "kettle") out. No benefit to me at all. But there was no question that they were going above and beyond and I wanted to be sure that they were recognized for it. I also submitted a compliment on the website and got a nice call a week or so later thanking me for taking the time to recognize them.
Jan 20, 2019, 2:18 pm
#18
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Jan 20, 2019, 2:59 pm
#19
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I sent a compliment via delta.com naming two specific flight attendants who were particularly good during a recent flight. The acknowledgment I received back from Delta a couple weeks later named the flight attendants. I'm sure their e-mail responses come from a template of some kind, but at least copying and pasting the names gives confidence that this may have found its way into a meaningful system.
Without it at some airports the employee is still recognized for the good work, but no S2B flight status without a hard name provided.
Jan 20, 2019, 3:24 pm
#20
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do you have stats? All of mine for the last two years went to phone agents or gate agents.
Jan 20, 2019, 4:41 pm
#21
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Jan 20, 2019, 5:40 pm
#22
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'Outstanding service' in F is a lot higher bar than Y. If a Y FA mixes me a great cocktail, while juggling 10 other requests, they are getting a JWD. If I get that in F, that's expected. In 15 years I've never given a JWD cert in F.
Last edited by CPMaverick; Jan 20, 2019 at 5:58 pm
Jan 20, 2019, 6:04 pm
#23
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That's interesting. I gave all 4 of my JWD certs in 2018 to two FAs that I observed helping someone else (a "kettle") out. No benefit to me at all. But there was no question that they were going above and beyond and I wanted to be sure that they were recognized for it. I also submitted a compliment on the website and got a nice call a week or so later thanking me for taking the time to recognize them.
Jan 20, 2019, 6:08 pm
#24
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Not every Elite level gets JWDs though. Something to keep in mind. Also, Y cabin service is so minimal (even in C+) it becomes more difficult to really get "above and beyond" service in Y (though conversely any extra service could be "above and beyond").
That said, most of my past JWDs have gone to phone agents for their assistance in working a complicated itinerary or for bending rules to get me what I want or need.
Jan 20, 2019, 7:10 pm
#25
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Hmmm. When I first read your post, I thought you wanted to proposition the FA.
There are three basic ways to send "props" (or kudos, or "job well done") to a FA.
One is to go to the Delta website and enter a compliment.
One is to actually write a letter to customer service and mail it in. (Still not sure but what this isn't the best method).
The third is to thank the FA sincerely as you exit the plane.
There are three basic ways to send "props" (or kudos, or "job well done") to a FA.
One is to go to the Delta website and enter a compliment.
One is to actually write a letter to customer service and mail it in. (Still not sure but what this isn't the best method).
The third is to thank the FA sincerely as you exit the plane.
Jan 20, 2019, 7:19 pm
#26
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I am not convinced a Twitter agent would take the time, or frankly have a system available, to pass along kudos in a fashion that would credit to the FA involved. Maybe he/she would. Maybe the system is streamlined to do this. Consider me skeptical.
Jan 20, 2019, 7:29 pm
#27
Join Date: Nov 2007
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Vegas I usually give them each $100 chips to the MGM, you should see them light up, especially since they're sentenced to stay at Signature.
Midwestern domestic flights usually $100 Target cards.
If it's a small thank you, I usually carry a few dozen Starbucks cards.
Midwestern domestic flights usually $100 Target cards.
If it's a small thank you, I usually carry a few dozen Starbucks cards.
Jan 21, 2019, 10:50 am
#28
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Jan 21, 2019, 12:18 pm
#29
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While less public, I don't know that I'd consider a DM over a regular tweet to be better. A tweet not only shows my appreciation to a FA but also Delta so would, to me anyway, be good PR. Besides, we have an entire thread dedicated to Wendy and various other FAs in a pretty public way
You could post a public "hey @Delta, I got great service from (firstname), I'll DM you with more info!" and then send the DM with the flight number, FA's full name or whatever you have.