FO Priority Check-In Denied at PDX
Sep 15, 2018, 6:35 pm
#16
In memoriam
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,732
Delta says FO can use SP if no dedicated FO line is available regardless of what signage may say.
Airlines always leave wiggle room in restricting perks which are not published in the ticket fine print. And of course they reserve the right to make changes at any time in the FF benefits. As a passenger expecting a perk one can always ask why the denial and maybe there is some room for accommodation if it was a misunderstanding of the signage or general rule.
Sep 15, 2018, 6:46 pm
#17
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I don't think that they actually published the strong wording in the quote.above
Airlines always leave wiggle room in restricting perks which are not published in the ticket fine print. And of course they reserve the right to make changes at any time in the FF benefits. As a passenger expecting a perk one can always ask why the denial and maybe there is some room for accommodation if it was a misunderstanding of the signage or general rule.
Airlines always leave wiggle room in restricting perks which are not published in the ticket fine print. And of course they reserve the right to make changes at any time in the FF benefits. As a passenger expecting a perk one can always ask why the denial and maybe there is some room for accommodation if it was a misunderstanding of the signage or general rule.
Most DL agents are usually quite nice. The reaction of some others' in this thread makes you feel for the types of people the poor employees have to put up with.
At the end of the day, a station and it's agents set the standards at their location. A complete picture of this scenario would be to know what PDX's SkyPriority signage allows; if their signage doesn't allow it, I don't think the fine print of a website is going to sway the employee's mind much.
Sep 15, 2018, 6:54 pm
#18
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Rather than apologizing for being a jerk and admitting you were wrong, you decide to double-down on being a jerk and make generalizations that you didn't even back up. Can you back up what you're claiming here about "everyone" is "the first to say"? Or is your gross generalization just a poor attempt to divert some of the attention away from your being a jerk to the OP and your mistake?
Of course, even if you prove your generalization, it only hurts your case as your generalization is that "everyone" you're grouping here believes someone should pay the fare difference and fees (thus follow the rules) while those who have pointed out you're wrong have pointed about what OP would be entitled to based on DL's rules. So you managed to back yourself into a corner and look foolish with your double-down. Good job. ^
And there are nice ways to point out things to an OP if you think they're wrong rather than mocking them and being a jerk. You chose not to go the nice route so for you to say someone could "nicely point out" something is a bit comical and ironic to say the least.
Of course, even if you prove your generalization, it only hurts your case as your generalization is that "everyone" you're grouping here believes someone should pay the fare difference and fees (thus follow the rules) while those who have pointed out you're wrong have pointed about what OP would be entitled to based on DL's rules. So you managed to back yourself into a corner and look foolish with your double-down. Good job. ^
And there are nice ways to point out things to an OP if you think they're wrong rather than mocking them and being a jerk. You chose not to go the nice route so for you to say someone could "nicely point out" something is a bit comical and ironic to say the least.
Sep 15, 2018, 7:10 pm
#19
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
As someone who has flown from PDX a lot I am 99.9% sure the sign at the entrance says silver medallion there on the bottom. If anything it’s more embarrassing that they don’t even know what the sign says that they are standing infront of 
Sep 15, 2018, 7:14 pm
#20
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,356
And yet you mocked the OP and were an unnecessary jerk when the OP had the audacity (in your eyes) to ask here on FT to inquire if he/she was incorrectly denied access to the SP line as an FO....
Sep 15, 2018, 8:48 pm
#22
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
I have seen what appears to be very new, junior, or even contract employees at the end of those lines. That might be the answer for not knowing the rules.
Sep 15, 2018, 9:48 pm
#23
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,786
For the OP : https://www.delta.com/content/www/en...on-status.html
Amenities at the Airport
Amenities at the Airport
9. Priority Check-In: Diamond, Platinum and Gold Medallion Members may use the Sky Priority check-in lanes. Certain airports may have a dedicated check-in lane for Silver Medallion Members. At airports which do not have a dedicated Silver Medallion check-in lane, Silver Medallion Members are permitted to use the Sky Priority check-in lane.
Amenities at the Airport
- Priority check-in (5)
Amenities at the Airport
- Sky Priority® suite of services including check-in, priority security line access, expedited baggage service, and Sky Priority Boarding(7)
9. Priority Check-In: Diamond, Platinum and Gold Medallion Members may use the Sky Priority check-in lanes. Certain airports may have a dedicated check-in lane for Silver Medallion Members. At airports which do not have a dedicated Silver Medallion check-in lane, Silver Medallion Members are permitted to use the Sky Priority check-in lane.
Last edited by FlyingUnderTheRadar; Sep 15, 2018 at 9:57 pm
Sep 15, 2018, 10:04 pm
#24
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
What is it with PDX and rouge Delta employees? Or all they all disgruntled ex-Northwest employees?
Sep 15, 2018, 11:31 pm
#25
Join Date: Apr 2016
Posts: 1,885
It has been quite a long time since I have seen a dragon policing the sky check in lane. OP is absolutely 100% right that they are entitled to use it and they should stand up to their right to use it. I use to always point to the sign when I was called out as an FO and said “but the sign says...” and they would begrudgingly let me through. Long story short, I complained when it became clear that the dragon would only ask people if they qualified if they didn’t think they qualified, and the dragons disappeared.
Sep 16, 2018, 2:51 am
#26
Join Date: Dec 2004
Location: LHR / BHX / MAN / ATL
Programs: DL DM 2MM - IHG Diamond
Posts: 4,053
Sep 16, 2018, 3:27 am
#27
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
I'm a DM but I am usually very casually dressed when I fly. I also normally travel with a backpack. Because of the profiling, I have frequently been turned away from the SkyPriority line at ATL until I turn around and let the dragon see the shiny metal tag on my backpack.
Sep 16, 2018, 4:03 am
#28
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
I am through PDX regularly and don't find the employees, on the whole, very different from any other midsize station. There are a few bad/undertrained ones throughout the system.
Sep 16, 2018, 7:36 am
#29
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
As this thread is filled with so many personal attacks, keeping it open serves no purpose.
Obscure2k
Delta Moderator
Obscure2k
Delta Moderator