Originally Posted by davetravels

I'm a little confused . . . .

You admit that there were weather IROPS, and they likely had many bags displaced, and you still feel that they should have been able to get your bags to you exactly when you wanted them - or else, pay $150 for your round trip taxi to get them?

Originally Posted by bostontraveler

As for "exactly"- within 24 hours would have worked. I didn't ask for them by 1:22am.

I've traveled millions of miles and have had situations like this before. But never has an airline told me it was going to take 2 DAYS to receive bags. Do you think that's reasonable? Because I don't.

Originally Posted by Often1

This sounds as though it was the time parameter imposed by OP which created the problem. With a standard separated bag on DLS, the bag would simply go on the next shuttle (in the AM) and have been delivered in due course across the morning to OP wherever he was (presuming that he was in NYC). While most carriers at the NYC airports will say that it might take up to 2 days, it won't. The courier system is fairly well developed and the area is finite.

Having made the time demand, it is hard to see why DL is on the hook for the self-imposed trip to JFK and the taxis to & from.

I agree with the above that demanding reimbursement is the wrong way to go. Much easier to take a voucher and be done with it.

Originally Posted by bostontraveler

Well, there were no more flights to LGA that day so it wasn't really that voluntary.

As for picking them up the next day, I needed things in the bag for New York.



I chose based on a lack of choices. There were no other flights operating that day to LGA. It was clearly an IRROPS situation....

Originally Posted by btonkid12345 View Post
In this case, OP was on a paid F ticket. So they absolutely should have taken care of getting the bags to them.

--Apparently no longer as I was downgraded (huh?). But agreed.

Generally, I believe standbys can only be added up to 30 minutes out at most stations. Doors close somewhere between 10-15, but sometimes less, from departure. If OP was standby 30 minutes from departure, DL had plenty of time to find the bags. If they decide not to, and they allow the customer to change airports, yes, they and any other airline should absolutely make sure the customer is reunited with their bags, at the airline's expense.

-- This is exactly what happened. They actually had 45 minutes but I was told in the Skyclub that "normally we would have time but it's crazy down there and we can't today".



--It was not really voluntary. There were no further flights to LGA that day.


Deliver them to the OP - Fine. Deliver them when the delivery service is able to get them there! But, if the OP needs them by a certain time the next day, I don't think Delta would have to pay $150 for the OP to take a taxi to the airport and back to get the bags.

Well wasn't that simple. What they told me was that they could not guarantee I would receive them until Monday since there were thousands of bags awaiting delivery. Since my flight was leaving on Sunday night that wasn't really possible.


The OP still hasn't chimed back in to tell us why he couldn't simply leave the bags with Delta at JFK and pick them up on the way to Paris.

Three reasons- the primary one being I needed things in there that would stay in NYC. The second was that between JFK mismanagement and CDG mismanagement it wasn't a very attractive proposition. Oslo to Zurich? Maybe. Third reason, I would have had three bags sitting in T4 (open, for anyone to grab-- there is nobody there checking tags as I found out...) to lug back to T1 the next day....if they were still there.



Sorry for the sloppiness... haven't figured out this multi-quote reply function.. my answers are above.

Originally Posted by Often1

This sounds as though it was the time parameter imposed by OP which created the problem. With a standard separated bag on DLS, the bag would simply go on the next shuttle (in the AM) and have been delivered in due course across the morning to OP wherever he was (presuming that he was in NYC). While most carriers at the NYC airports will say that it might take up to 2 days, it won't. The courier system is fairly well developed and the area is finite.

Having made the time demand, it is hard to see why DL is on the hook for the self-imposed trip to JFK and the taxis to & from.

I agree with the above that demanding reimbursement is the wrong way to go. Much easier to take a voucher and be done with it.

Originally Posted by flyerCO

The bag wouldn't have just been left on the bag belt. It would have been taken to the bag office. Also T4 bag belt isn't out in a truly accessible by anyone area. It's recessed back down a hallway. There's also employees who question anyone walking towards the area from outside. Absent going to the bag office there's no reason to be walking that direction. Thus little risk for the short period bag would even be on the belt. T4 is one of the few claim belts I don't worry about bags disappearing at due to layout.

Originally Posted by bostontraveler

Wrong. When I went to JFK to pick them up they were laid out along the wall- the office was full because of the number of bags. Nobody was watching over the bags and nobody asked me anything when I left. I could have easily walked off with anyone's bag.

Originally Posted by flyerCO

This is how it usually is. You arrived at what, 1am? If they were along the wall they had been moved obviously and were being worked. 1am when stick out like a sore thumb, and that few, if any bags would be arriving isn't when someone is going to be going to steal bags. Nothing is 100% certain, but the setup at T4 is one of the better. Having one way in and one way out down a lengthy hallway isn't the easy setup a thief is looking for.

Originally Posted by bostontraveler

In a normal world people have to show a baggage tag to take a bag- not just walk up and grab one which is the case in the US a lot of the time.

Originally Posted by DawgmanOH

This is really the case in the world, not just the US, a lot of the time. After 20 years of flying 100k plus miles each year, I can count on one hand the number of times I had to show a baggage tag to get a bag. And two of those were in Las Vegas.

I think the term "debacle" is a bit strong here, no? It was a definite inconvenience, but since the bag was actually there I don't think it was quite a debacle. But I could be wrong.

Originally Posted by DawgmanOH

I think the term "debacle" is a bit strong here, no?

Originally Posted by bostontraveler

Well I can tell you after visiting 120 countries in 25 years, in 100% percent of my experience bags are never accessible from the street; they are always in a secure area. And 99% the time outside of the US I have had to show a baggage tag and ID to pick it up at the airport.

Originally Posted by davetravels

EVERY issue & problem on FlyerTalk is a debacle!