Kicked out of C+ due to PS re-config
Jul 28, 2018, 4:15 pm
#1
Original Poster
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,516
Kicked out of C+ due to PS re-config
Diamond flyer. Flying MSP to HND in FEB and had nice C+ seats for my son and I. Got the email today that this plane has changed over to Premium Select so I'm kicked to the back.
Remind me - there is no way to get a "free" upgrade to PS, correct?
Looks like the new config (777) has the first row of economy with just 2 seats. Maybe it won't be the end of the world.
Thoughts?
Remind me - there is no way to get a "free" upgrade to PS, correct?
Looks like the new config (777) has the first row of economy with just 2 seats. Maybe it won't be the end of the world.
Thoughts?
Jul 28, 2018, 4:19 pm
#2
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,318
Diamond flyer. Flying MSP to HND in FEB and had nice C+ seats for my son and I. Got the email today that this plane has changed over to Premium Select so I'm kicked to the back.
Remind me - there is no way to get a "free" upgrade to PS, correct?
Looks like the new config (777) has the first row of economy with just 2 seats. Maybe it won't be the end of the world.
Thoughts?
Remind me - there is no way to get a "free" upgrade to PS, correct?
Looks like the new config (777) has the first row of economy with just 2 seats. Maybe it won't be the end of the world.
Thoughts?
Jul 28, 2018, 5:17 pm
#3
Join Date: Feb 2008
Posts: 91
Just as a helpful tip (since currently there’s only one aircraft in this configuration) 30AB has a few more inches leg room than 30HJ or 31HJ. If this is available it’s probably comparable to what you would get on an old configuration 777 (or even better if traveling as a party of two).
Jul 28, 2018, 6:12 pm
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Diamond flyer. Flying MSP to HND in FEB and had nice C+ seats for my son and I. Got the email today that this plane has changed over to Premium Select so I'm kicked to the back.
Remind me - there is no way to get a "free" upgrade to PS, correct?
Looks like the new config (777) has the first row of economy with just 2 seats. Maybe it won't be the end of the world.
Thoughts?
Remind me - there is no way to get a "free" upgrade to PS, correct?
Looks like the new config (777) has the first row of economy with just 2 seats. Maybe it won't be the end of the world.
Thoughts?
Jul 28, 2018, 7:47 pm
#5
Original Poster
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,516
No compensation offered. Just got an email saying I was now in coach. I did snag 30AB both ways, so perhaps this is just as good (or better) because I am flying with my 11 year old son. The reason we had picked this was because of the direct flight and his first trip to Asia. Can't find the seat config reviewed anyplace. Anyone?
Jul 28, 2018, 9:51 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
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No compensation offered. Just got an email saying I was now in coach. I did snag 30AB both ways, so perhaps this is just as good (or better) because I am flying with my 11 year old son. The reason we had picked this was because of the direct flight and his first trip to Asia. Can't find the seat config reviewed anyplace. Anyone?
Jul 28, 2018, 11:01 pm
#7
Join Date: Oct 2010
Location: SEA
Programs: UA 1K, AS MVPG, DL GM, Marriott Titanium, Hilton Diamond
Posts: 2,266
People certainly have flown the new configuration - it was dedicated to DTW-PEK every other day in the first 3 weeks of July and has flown some other random 777 sub flights before and after. There may not be a full published review yet by a blogger though. If I was booked and confirmed in C+, I would be calling in suggesting Main cabin is not an acceptable substitute and pushing the issue - I would think this far in advance there would be limited risk for DL to reaccomodate in Premium Select and worst case if they didn’t agree to rebook in Premium Select, they should offer a C+ alternative. I think the OP has very little to lose calling in and asking for a reaccom in Premiuk Select or a routing with C+
Jul 28, 2018, 11:06 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
People certainly have flown the new configuration - it was dedicated to DTW-PEK every other day in the first 3 weeks of July and has flown some other random 777 sub flights before and after. There may not be a full published review yet by a blogger though. If I was booked and confirmed in C+, I would be calling in suggesting Main cabin is not an acceptable substitute and pushing the issue - I would think this far in advance there would be limited risk for DL to reaccomodate in Premium Select and worst case if they didn’t agree to rebook in Premium Select, they should offer a C+ alternative. I think the OP has very little to lose calling in and asking for a reaccom in Premiuk Select or a routing with C+
Jul 28, 2018, 11:06 pm
#9
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
A recent WSJ "Middle Seat" article with Bastian seems to suggest that C+ will be coming back to the 777. Didn't say when. I don't have regular access to WSJ, but was able to read it the other day. It said that some rows in DL's 777 with P.E. have 32" pitch, but will revert to 31" when C+ is added back (eventually). It was written in a way that didn't seem definitive.
Jul 28, 2018, 11:09 pm
#10
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,318
People certainly have flown the new configuration - it was dedicated to DTW-PEK every other day in the first 3 weeks of July and has flown some other random 777 sub flights before and after. There may not be a full published review yet by a blogger though. If I was booked and confirmed in C+, I would be calling in suggesting Main cabin is not an acceptable substitute and pushing the issue - I would think this far in advance there would be limited risk for DL to reaccomodate in Premium Select and worst case if they didn’t agree to rebook in Premium Select, they should offer a C+ alternative. I think the OP has very little to lose calling in and asking for a reaccom in Premiuk Select or a routing with C+
https://thepointsguy.com/reviews/del...ct-777-refurb/
Jul 29, 2018, 12:28 am
#12
Join Date: Oct 2010
Location: SEA
Programs: UA 1K, AS MVPG, DL GM, Marriott Titanium, Hilton Diamond
Posts: 2,266
I see it starting 11/16 MSP-HND and 11/17 HND-MSP. I believe it was also suggested that when MSP-ICN launches it will also be the 777 with the D1 suite mod and DPS. I guess that it’s both good news (relevant D1 product and Premium Select cabin) and bad news (9 fewer D1 seats and no C+). The real loser here seems to be the PM/DMs who previously could book straight into C+ but now need certs to book Premium Select and D1 (which PMs don’t have). I’m curious to see how Premium Select does from MSP as DTW seems to be a mixed bag with DTW-NRT/PVG always full but DTW-PEK/ICN seemingly always having open seats when I look.
Jul 29, 2018, 2:17 pm
#14
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
This is one of those situations that I understand the backend for Delta but for the customer it's really poor customer service IMO. They upgrade the product and should move you into the most lateral even if it is an 'upgrade'. IE 3 cabin aircraft to 3 cabin aircraft. There is way more going on say if you booked with PS available you would have chosen an exit row aisle. Now it doesn't exist so you go from a decent seat to a completely standard seat. Delta should just eat it. It's only so many flights they have to do it and I doubt when they do upgrade the aircraft it is 'sold out'.
Jul 29, 2018, 4:14 pm
#15
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
This is one of those situations that I understand the backend for Delta but for the customer it's really poor customer service IMO. They upgrade the product and should move you into the most lateral even if it is an 'upgrade'. IE 3 cabin aircraft to 3 cabin aircraft. There is way more going on say if you booked with PS available you would have chosen an exit row aisle. Now it doesn't exist so you go from a decent seat to a completely standard seat. Delta should just eat it. It's only so many flights they have to do it and I doubt when they do upgrade the aircraft it is 'sold out'.