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Originally Posted by btonkid12345
(Post 29350008)
No, you are the only one being tacky. FAs are allowed to go by status. Everyone who is in F paid for that flight, and some were upgraded/had their meal orders taken before you because they are more loyal to DL than you.
You are just a lowly gold. If I were the FA, I would apologize and ask you to write in online with your complaint, but its certainly unacceptable to take a higher status pax's meal simply because you paid for F for that flight. What if the PM or DM who was upgraded paid a higher main cabin fare, than your discounted first fare? Point is, your behavior and language you used for a meal choice is wild. I hope I never sit next to you |
My DTW-DCA flight Friday night went out with one empty seat in first. My upgrade cleared as a lowly FO on a miles ticket, so they clearly scraped the bottom of the elite barrel. Comfort plus only had two passengers total. They cleared everyone at about 22 hours out.
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Originally Posted by readywhenyouare
(Post 29349712)
The flight attendants know who is an upgrade and also their medallion status. If they follow FEBO and I don't get my choice then that's fine but jumping around the cabin going my medallion priority is tacky. I'm only a gold so I would be screwed in that case. I actually paid to sit there and should get the benefits of it.
"It says who's a full fare. It doesn't specifically say who's been upgraded. It says what your status is, but not if you were upgraded for free." IMO, it's simply not a passenger's job to tell a FA how to do their job. If I see something done that I didn't like, I might question the FA, and report it later if I didn't feel the answer was satisfactory, but, telling them who should get first meal choice? That's simply wrong. |
I don't see this as an issue of who more appropriately deserves first choice... paid FC or UG FC or whatever.
Rather, I see this as another facet of DL pinching pennies. I am not saying that, if there there are 2 entree choices and X FC pax, there should be a total of 2X meals catered. But, 1.5X, split equally between the two selections would not be unreasonable to lower the probability of disappointment. DL said they want to attract 70% (or was it 80%?) paid FC seats. To do so, they need to put emphasis on making FC a first class experience. To have to tell a FC pax "Sorry, you don't get a meal choice because you are seated in the last row. You should have selected the first row." is not providing a first class experience. Is the intent to make FC really first class, or is it just intended to be "other than coach."? |
Originally Posted by davetravels
(Post 29350226)
I just texted my FA friend, and asked her if their manifest tells them who paid for First Class vs who got a free UG. Here's the response verbatim:
"It says who's a full fare. It doesn't specifically say who's been upgraded. It says what your status is, but not if you were upgraded for free." IMO, it's simply not a passenger's job to tell a FA how to do their job. If I see something done that I didn't like, I might question the FA, and report it later if I didn't feel the answer was satisfactory, but, telling them who should get first meal choice? That's simply wrong. |
Originally Posted by readywhenyouare
(Post 29350619)
It would be very odd that they wouldn't have the same information as my friend who watches out for me. All she has to do is pull up the flight on deltanet to see who is in F. In fact the codes were posted here a long time ago. I saved them and will see if I can find them. |
Originally Posted by OHDL1
(Post 29350661)
And...she shouldn't be telling you anything from Deltanet or hasn't she read the Delta Social Media policy?
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Originally Posted by OHDL1
(Post 29350661)
And...she shouldn't be telling you anything from Deltanet or hasn't she read the Delta Social Media policy?
I asked her what she would tell someone who told her that they should get first meal choice due to paying for F, and, she said . . . "We don't give priority to people who paid vs people who are upgraded." |
Originally Posted by readywhenyouare
(Post 29350673)
I don't think I would classify a phone call as social media. |
Originally Posted by davetravels
(Post 29350686)
I have asked and discussed this with MANY FAs.
I asked her what she would tell someone who told her that they should get first meal choice due to paying for F, and, she said . . . "We don't give priority to people who paid vs people who are upgraded." |
Originally Posted by btonkid12345
(Post 29350008)
No, you are the only one being tacky. FAs are allowed to go by status. Everyone who is in F paid for that flight, and some were upgraded/had their meal orders taken before you because they are more loyal to DL than you.
You are just a lowly gold. If I were the FA, I would apologize and ask you to write in online with your complaint, but its certainly unacceptable to take a higher status pax's meal simply because you paid for F for that flight. What if the PM or DM who was upgraded paid a higher main cabin fare, than your discounted first fare? Point is, your behavior and language you used for a meal choice is wild. I hope I never sit next to you Plus it's really creepy to like keep track of everyone in F and figure out who's on an upgrade. |
Originally Posted by readywhenyouare
(Post 29350712)
Regardless of what they think, wouldn't you agree that since Delta is focused on increasing paid F passengers that they should make sure they are treated well and meet their expectations? If a paid F passengers sees the free upgrades being treated better then what is the incentive to buy F again? |
Originally Posted by pvn
(Post 29350804)
Maybe, but it doesn't matter since this isn't the policy right now. You deciding what the policy should be and then demanding that FAs follow your guidance is ... not a good look.
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Originally Posted by readywhenyouare
(Post 29350712)
Regardless of what they think, wouldn't you agree that since Delta is focused on increasing paid F passengers that they should make sure they are treated well and meet their expectations? If a paid F passengers sees the free upgrades being treated better then what is the incentive to buy F again? |
Originally Posted by davetravels
(Post 29350841)
It isn't up to me - or you - to decide how to treat customers. Delta alone makes the decisions that they feel will work best for them.
THIS: Sometimes it is FEBO, sometimes it is just front to back no matter what, and then sometimes the flight attendants take orders by Medallion rank. I think FEBO is the only official policy and like I said if FEBO is in play then I don't mind if I don't get my first choice. |
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