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Delta having issues due to snowy US weather, Thursday 12-7-2017

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Delta having issues due to snowy US weather, Thursday 12-7-2017

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Old Dec 7, 2017, 5:16 pm
  #1  
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Join Date: Nov 2012
Location: GSP
Programs: Delta PM
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Delta app appears to be down, Dec 7 2017

The Delta app is apparently down. Everyone in line at the LGA skyclub couldn't open it. The desk said that it's been having problems for the past half hour.

They are printing boarding passes and making boarding announcements as there are no notifications.

I checked my Android phone and iPhone with the same result. Any one else having issues. I imagine this is going to be a bit of a cluster at security and the gates.
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Old Dec 7, 2017, 5:17 pm
  #2  
 
Join Date: Aug 2002
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Programs: DL PM / 1MM "Enhancee" (Frequent Flyer) Since 1990
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Delta having issues due to snowy US weather, Thursday 12-7-2017

Getting server outage messages from Delta.com. SMS Lines Are full to capacity, with callbacks. The upcoming snowy weather is causing lots of people to change tickets.. Much like the spring mini meltdown..(not snow)

Apologies.. The title should be Thursday 12-7-2017. Good luck everybody.

Last edited by heckler; Dec 7, 2017 at 5:32 pm
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Old Dec 7, 2017, 5:18 pm
  #3  
 
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Location: Treasure Coast, FL
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I can't log in to the website either.
Glad I changed my flight (ATL waiver) earlier in the day.
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Old Dec 7, 2017, 5:18 pm
  #4  
 
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Originally Posted by jfadool
The Delta app is apparently down. Everyone in line at the LGA skyclub couldn't open it. The desk said that it's been having problems for the past half hour.

They are printing boarding passes and making boarding announcements as there are no notifications.

I checked my Android phone and iPhone with the same result. Any one else having issues. I imagine this is going to be a bit of a cluster at security and the gates.
not just the mobile app. Can't even log on to website on my tablet. Had to have skyclub print my boarding pass
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Old Dec 7, 2017, 5:18 pm
  #5  
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Yep both my iPhone won’t connect. I get logged out but it won’t let me login.

Its an enhancement. IT wants you to get to know your airport staff better
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Old Dec 7, 2017, 5:21 pm
  #6  
 
Join Date: May 2011
Location: East Coast
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Just noticed the same, first when I tried to use the app, then same result when using website.
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Old Dec 7, 2017, 5:22 pm
  #7  
 
Join Date: Aug 2004
Location: GRR
Programs: Delta Plat & Million Miler
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Me too

Thought it was my browser!
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Old Dec 7, 2017, 5:36 pm
  #8  
 
Join Date: Mar 2009
Location: NYC
Posts: 419
Yeah, this is frustrating. Trying to book a flight and use an e-gift as Matrix is finally showing the fare I wanted. Hopefully the fare will still be there when things get back up.

Seth
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Old Dec 7, 2017, 5:37 pm
  #9  
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This is the exact reason on every flight I get a printed boarding pass at check in desks and do the “add to wallet” option on my phone. This exact scenario here.
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Old Dec 7, 2017, 5:43 pm
  #10  
 
Join Date: Jul 2002
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Plus Delta is sending weather waiver e-mails to everyone flying through Atlanta tomorrow. Weather.com shows that the temps won’t get below 35 degrees!
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Old Dec 7, 2017, 5:45 pm
  #11  
 
Join Date: Sep 2012
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Noticed the same. Final confirmaton page after booking timed out. Tried to call to verify if my booking went trough since i also didn't get an email, however the current hold time is 38 minutes for the DM desk
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Old Dec 7, 2017, 5:45 pm
  #12  
 
Join Date: Mar 2012
Location: Nashville TN
Programs: National executive elite, Marriott gold, Hilton diamond, swa cp, DL DM
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Mainline cancellations for 12-8 thru ATL have begin (DL1066)
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Old Dec 7, 2017, 5:45 pm
  #13  
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Originally Posted by EarlVolFan
Plus Delta is sending weather waiver e-mails to everyone flying through Atlanta tomorrow. Weather.com shows that the temps won’t get below 35 degrees!
Those wimps!
moxielady likes this.
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Old Dec 7, 2017, 5:53 pm
  #14  
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Join Date: Nov 2012
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Posts: 75
Originally Posted by vincentharris
This is the exact reason on every flight I get a printed boarding pass at check in desks and do the “add to wallet” option on my phone. This exact scenario here.
Yep, I learned that one the hard way last April during the meltdown. I left security to return to the ticket desk, I then got a return call from Delta. They we're able to rebook me so I ran back up to security but I couldn't access my boarding pass again or retrieve my new one. Didn't matter anyway as that flight got scrubbed too, but the lesson still stands. I screenshot and add my boarding passes to my Android wallet.

Originally Posted by Khssoccer16
Mainline cancellations for 12-8 thru ATL have begin (DL1066)
I'm so glad I'm flying today instead of tomorrow. I had no idea about the weather, I've been in New York all week.

Last edited by jfadool; Dec 7, 2017 at 6:15 pm
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Old Dec 7, 2017, 5:59 pm
  #15  
 
Join Date: Aug 2004
Location: GRR
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Posts: 1,376
Me too

Originally Posted by vincentharris
This is the exact reason on every flight I get a printed boarding pass at check in desks and do the “add to wallet” option on my phone. This exact scenario here.
I agree--years ago the family was flying to Japan. We got to DTW and the power went out and shut down the Delta servers. The only passengers who could board had paper passes, which I had printed at home. Not only did we did we get to Tokyo as planned, it was a delightful flight as the plane was half empty! Doesn't happen often, but I still do just as you do

Last edited by gretchendz; Dec 7, 2017 at 6:29 pm
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