Originally Posted by bergamini
(Post 28998584)
How could this have been implemented so badly? Working in IT, I find this code and load methodology or just modifying production to be unbelievable for such a large company as DL. This is an easy thing to run in a test environment. None of these use cases are terribly unique.
Especially since this isn't the first time they have implemented this process/fare class. |
Originally Posted by SouthernCanada
(Post 28995521)
I just spoke with a DM line supervisor. They received communication on this problem sometime in the last hour or so from IT. The ability to request any upgrade will be back available on 11/01 and if you were previously in C+ they were going to honor; at least that's how I understood the communication. If after 11/01 the seats are not back to original booking, I would escalate. Until then, welcome to Delta IT.
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Hi everyone, we’re aware of this seat assignment issue for Delta Comfort+ on TATL flights, and are fixing it ASAP. We will circle back with an update once everything is fixed.
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Originally Posted by SkyMilesTeam
(Post 29000678)
Hi everyone, we’re aware of this seat assignment issue for Delta Comfort+ on TATL flights, and are fixing it ASAP. We will circle back with an update once everything is fixed.
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Originally Posted by ltp711
(Post 29008141)
Any updates on this? It still hasn't been updated.
https://i.imgur.com/m8rf9ZAl.png I also have the Manage Upgrade available on an already booked TATL flight with options to request a C+ upgrade: https://i.imgur.com/7CFz6sdl.png Are you seeing something different? |
I managed to update most of my reservations online by checking the "request update" box. This resulted in an immediate upgrade and I was able to get seats.
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Originally Posted by TTT
(Post 29008493)
I see the upgrade eligibility correctly reflecting C+ upgrade eligibility on a TATL flight search.
https://i.imgur.com/m8rf9ZAl.png I also have the Manage Upgrade available on an already booked TATL flight with options to request a C+ upgrade: https://i.imgur.com/7CFz6sdl.png Are you seeing something different? |
Originally Posted by TheMadBrewer
(Post 28997986)
A side effect of this is if you search for TATL flights in Google Flights for "Premium Economy" you now get Delta C+ fares showing up.
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Originally Posted by MSPeconomist
(Post 29008811)
I'm sure this will lead to some angry complaints when people see that C+ isn't the premium economy experience they believed they had purchased.
https://i.imgur.com/dkiYvm0l.png |
Originally Posted by TTT
(Post 29008493)
I also have the Manage Upgrade available on an already booked TATL flight with options to request a C+ upgrade:
https://i.imgur.com/7CFz6sdl.png Are you seeing something different? I ended up calling in today, since the issue still wasn't fixed automatically. Now, I suspect the reason it was failing for me was that there was a schedule change that needed to be marked as accepted before I could be rebooked into a different class of service. The agent I spoke with was friendly enough, but the experience of getting it fixed was a little frustrating. The agent first claimed that Comfort+ was entirely full, and I had to point out that Delta.com showed the seat map entirely empty. I explained to her that the way it was booked has changed for TATL and that it's now sold as a separate fare, and once she realized that she came back pretty quickly with the new seat assignments, though. So it sounds like the word hasn't fully reached everyone internally, and you might need to escalate or gently push them to check again if they claim it's not possible to put you back in Comfort+ seats. But at least in my case, all's well that ends well and my reservation is fixed. Still pretty frustrating that this happened in the first place, though. |
Hi everyone, circling back here to let you know that we are currently working to rebook & reassign Delta Comfort+ seats to all impacted customers. This process could take some time – so please bear with us, but all reservations should be fixed by 1/22/2018 at the latest. If your reservation isn’t updated by 1/22/2018, please contact Delta Reservations at 1-800-323-2323.
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Originally Posted by SkyMilesTeam
(Post 29086165)
Hi everyone, circling back here to let you know that we are currently working to rebook & reassign Delta Comfort+ seats to all impacted customers. This process could take some time – so please bear with us, but all reservations should be fixed by 1/22/2018 at the latest. If your reservation isn’t updated by 1/22/2018, please contact Delta Reservations at 1-800-323-2323.
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