Finding Partner Award Availability Technical Glitch Now Partially Resolved
Oct 17, 2017, 3:24 pm
#106
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I see plenty of options. Youre confusing the exact date issue with the recent loss of all partner availability. Use m.delta.com or DL APP to do an exact date booking. The regular site is not searching exact days even though you tell it to.
Oct 18, 2017, 6:06 am
#107
Join Date: Mar 2017
Posts: 69
Suddenly no island hop flights available on HA with Skymiles?
So we're going to HI in Sep 2018. DTW-LIH-HNL-DTW.
A few months back, I checked prices and found lots of island hop flights (LIH to HNL) via the Delta website on partner Hawaiian for 7500 Skymiles, which we have a lot of, so I was going to use them for this island hop flight.
Now this morning, I search, and no available flights come up, regardless of date searched!
I do have the search function set to "Delta + partner airlines"
Am I missing something here????
A few months back, I checked prices and found lots of island hop flights (LIH to HNL) via the Delta website on partner Hawaiian for 7500 Skymiles, which we have a lot of, so I was going to use them for this island hop flight.
Now this morning, I search, and no available flights come up, regardless of date searched!
I do have the search function set to "Delta + partner airlines"
Am I missing something here????
Oct 18, 2017, 6:10 am
#108
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Call DL. Sometimes partner flights don't show on delta.dumb.
Oct 18, 2017, 6:14 am
#109
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Oct 18, 2017, 6:22 am
#110
Join Date: Mar 2017
Posts: 69
Tried both of these, and all it says is "miles + cash fares are not available blah blah blah" even though I did not search miles + cash.
There must be something flukey going on with the DL website or something.
I'm not in a hurry to book, was just kind of searching to see the times available for the flights which I expected to be many.
I guess I'll wait a few days or a week or something and then check again or call Delta.
But in the end I *should* be able to book the flight on HA with Skymiles still...yes?
There must be something flukey going on with the DL website or something.
I'm not in a hurry to book, was just kind of searching to see the times available for the flights which I expected to be many.
I guess I'll wait a few days or a week or something and then check again or call Delta.
But in the end I *should* be able to book the flight on HA with Skymiles still...yes?
Oct 18, 2017, 6:50 am
#111
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
I tried doing a search for award availability yesterday... got the error with no results. The day before it was working and giving a dozen options. Today its giving results again.
The flexible search has been broken for some time however.
The flexible search has been broken for some time however.
Oct 18, 2017, 7:29 am
#112
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Three options come to mind:
1. Wait a few days and see if the issue resolves itself with online search.
2. Call Delta and ask about award availability.
3. Send a private message to FT use/official Delta rep SkyMilesTeam, who two days ago cheerily posted in eight different threads that the problem of partner carrier award search was resolved.
https://www.flyertalk.com/forum/delt...l#post28939231
(It might be a new lack of HA award availability around your travel dates, too.)
1. Wait a few days and see if the issue resolves itself with online search.
2. Call Delta and ask about award availability.
3. Send a private message to FT use/official Delta rep SkyMilesTeam, who two days ago cheerily posted in eight different threads that the problem of partner carrier award search was resolved.
https://www.flyertalk.com/forum/delt...l#post28939231
(It might be a new lack of HA award availability around your travel dates, too.)
Oct 18, 2017, 7:31 am
#113
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,516
There had been an issue with partner awards appearing on Delta.com. SkyMilesTeam (in this post, two days ago) said it was fixed, but perhaps it was not. You may want to message them.
https://www.flyertalk.com/forum/28939193-post836.html
https://www.flyertalk.com/forum/28939193-post836.html
Oct 18, 2017, 9:31 am
#116
Join Date: Mar 2017
Posts: 69
Still, the lack of partner flights showing up is annoying.
There had been an issue with partner awards appearing on Delta.com. SkyMilesTeam (in this post, two days ago) said it was fixed, but perhaps it was not. You may want to message them.
https://www.flyertalk.com/forum/28939193-post836.html
https://www.flyertalk.com/forum/28939193-post836.html
Last edited by Canarsie; Oct 18, 2017 at 4:27 pm Reason: Consolidation.
Oct 18, 2017, 4:19 pm
#117
Company Representative - Delta Air Lines
Join Date: Oct 2012
Posts: 83
Hi all, we thought everything was fixed, but it looks like there are still some issues with Award Ticket availability for some of our partners. We know this is frustrating and we’re working to resolve all the remaining issues as fast as we can.
Last edited by Canarsie; Oct 18, 2017 at 4:32 pm Reason: Consolidation.
Oct 18, 2017, 4:31 pm
#118
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Same thing happens on other routings. It prices fine at 40k, but when one leg is operated by CZ it prices as two awards.
I end up paying double on an award recently because of this.
Tried both of these, and all it says is "miles + cash fares are not available blah blah blah" even though I did not search miles + cash.
There must be something flukey going on with the DL website or something.
I'm not in a hurry to book, was just kind of searching to see the times available for the flights which I expected to be many.
I guess I'll wait a few days or a week or something and then check again or call Delta.
But in the end I *should* be able to book the flight on HA with Skymiles still...yes?
There must be something flukey going on with the DL website or something.
I'm not in a hurry to book, was just kind of searching to see the times available for the flights which I expected to be many.
I guess I'll wait a few days or a week or something and then check again or call Delta.
But in the end I *should* be able to book the flight on HA with Skymiles still...yes?
Last edited by Canarsie; Oct 18, 2017 at 6:03 pm Reason: Consolidation.
Oct 18, 2017, 7:26 pm
#119
Join Date: Jul 2012
Posts: 1,079
I agree but a penny a mile seems to be the majority of domestic awards. Or worse, much worse sometimes. SkyMiles is turning into a frog boiler for me.
Oct 19, 2017, 6:08 am
#120
Join Date: Mar 2017
Posts: 69
2.2 cpm DTW-SEA-LIH
1.8 cpm DTW-SFO-DTW
1.5 cpm DTW-RSW-DTW
Expect to get over 2 cpm for HNL-SEA/ATL/LAX-DTW also, when we book. Should be soon.
These are just domestic flights in coach...getting where we need to go as cheaply as we can basically.
Living near the Delta hub we're pretty happy with Skymiles and Delta as our go to ff program and airline. Just wish we flew enough to get status!
Last edited by guitarguy19; Oct 19, 2017 at 6:13 am